Origami Risk Earns Top Client Satisfaction Score in Annual RMIS Report for Sixth Consecutive Year
'We've kept our strategy maniacally focused on client feedback—as shown by our leading NPS scores, year after year. We've also kept our organic growth business model, enabling us to increase our investment in innovation...' – Earne Bentley, Origami Risk Share
Origami's 'net promoter score' (NPS) of 64 was the highest of all RMIS vendors profiled in the report. According to the report, the score is an indicator of customer satisfaction based on how likely current users are to refer the firm to colleagues and friends in the industry.
In addition, Origami was the highest rated vendor in terms of system capabilities, ranking as 'Excellent' in 8 of 11 categories – more than any other vendor – based on composite RFI vendor scoring and user survey results. Specifically, Origami had the highest ranking in each of the following categories: claims administration, claims management, environmental health & safety, healthcare risk management, incident management, policy/program management, policy admin/underwriting, risk pool administration.
The report also rated Origami as providing the most comprehensive integrated risk management (IRM) solution. When using Origami, the only IRM solution on a single platform, client data and workflows are inherently integrated; a single code base offers consistent UI/UX and reporting.
'As the demonstrated market leader, Origami is keenly aware that mature SaaS companies like us have a tendency to slow down, losing their focus on client success,' said Earne Bentley, president, Risk Solutions at Origami Risk. 'Instead, we've kept our strategy maniacally focused on client feedback — as shown by our leading NPS scores, year after year. We've also kept our organic growth business model, enabling us to increase our investment in innovation rather than slowing it down. Now, our unique and thoughtful approach to integrating AI capabilities into the platform is putting even more control and simplicity in the hands of our clients. By solving problems in a way that actually works on the ground, we continue to secure their trust.'
In the past year, 'Origami delivered four quarterly releases with significant enhancements,' according to the report. 'Key highlights include ... a new Origami Mobile app for on-the-go incident reporting and audits, improved Exposure Collection with spreadsheet imports and cost tracking for TCOR Analytics ... new healthcare integrations enabling EMR-to-incident Launch' and 'the Origami Learning Center' with 'e-learning courses, badges, and certifications.'
The 2025 RMIS Report also recognized Origami's platform as a 'Leader' for 'consistent performance, high levels of client satisfaction, and ability to meet complex organizational needs.'
Now in its eighth year, the RMIS Report is the industry's most widely read annual guide to the risk management information system (RMIS) and broader RiskTech marketplace, downloaded each year by more than 4,000 risk management professionals. In addition to the survey of 948 individual RMIS users of 40 vendors, the report's findings are based on responses to a detailed questionnaire completed and submitted by 35 providers. The report also provides in-depth analysis and commentary on the marketplace, industry trends, detailed provider profiles and analysis of the overall market.
To read Origami's review and profile in the 2025 RMIS Report, visit: https://www.origamirisk.com/resources/industry-reports/2025-rmis-report?utm_campaign=w[…]port-risk&utm_medium=press_release&utm_source=business_wire.
About Origami Risk – Risk Solutions
Origami Risk is an industry-leading provider of integrated software solutions for identifying, assessing, and managing organizational risk. Origami's scalable, cloud-based platform aggregates data, automates workflows and streamlines collaboration, empowering clients to elevate their risk and safety initiatives through sophisticated, data-driven insights. To learn more, visit origamirisk.com.
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