Major Australian Post delivery change on MyPost app
Australia Post is introducing a major new feature to provide a better, more reliable experience for millions of customers.
The MyPost app will now allow customers to see photos of attempted deliveries from May 19, a major step in increasing transparency in the delivery process.
To access the update, Australia Post will need to match the parcel to the customer's MyPost account via their phone number or email address.
The rest of the process remains the same, and other safeguards to ensure customers receive their delivery will still be enforced.
'Australia Post customers will soon be able to access a photo of a postie's attempted delivery via the AusPost app,' an Australia Post spokesperson told NewsWire.
'From 19 May 2025, when a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted.
'We're focused on improving the digital and delivery experience for our customers.
'This initiative will enhance the transparency of when a delivery is attempted and provide customers with assurance when we can't leave the parcel at the address.
'The process for parcel delivery remains the same. Posties and drivers are still required to knock three times as they attempt to deliver for customers.'
A precautionary framework is also in place to protect customer privacy when delivery team members take photos.
Posties must only photograph the outside of the front door or where the parcel is left in a safe place.
No identifying text, the inside of the property, people or vehicles may be photographed.
Personal circumstances that may be visible from the front door must not be captured.
All photos will be available for 90 days but will then be archived and deleted after three years.
Customers can opt out of the photo service by contacting Australia Post's customer service team on 13 76 78.
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