Latest news with #MyPost
News.com.au
08-05-2025
- Business
- News.com.au
Major Australian Post delivery change on MyPost app
Australia Post is introducing a major new feature to provide a better, more reliable experience for millions of customers. The MyPost app will now allow customers to see photos of attempted deliveries from May 19, a major step in increasing transparency in the delivery process. To access the update, Australia Post will need to match the parcel to the customer's MyPost account via their phone number or email address. The rest of the process remains the same, and other safeguards to ensure customers receive their delivery will still be enforced. 'Australia Post customers will soon be able to access a photo of a postie's attempted delivery via the AusPost app,' an Australia Post spokesperson told NewsWire. 'From 19 May 2025, when a postie is unable to deliver a parcel, they will take a photo of the front door of the property to confirm delivery has been attempted. 'We're focused on improving the digital and delivery experience for our customers. 'This initiative will enhance the transparency of when a delivery is attempted and provide customers with assurance when we can't leave the parcel at the address. 'The process for parcel delivery remains the same. Posties and drivers are still required to knock three times as they attempt to deliver for customers.' A precautionary framework is also in place to protect customer privacy when delivery team members take photos. Posties must only photograph the outside of the front door or where the parcel is left in a safe place. No identifying text, the inside of the property, people or vehicles may be photographed. Personal circumstances that may be visible from the front door must not be captured. All photos will be available for 90 days but will then be archived and deleted after three years. Customers can opt out of the photo service by contacting Australia Post's customer service team on 13 76 78.
Sky News AU
08-05-2025
- Business
- Sky News AU
Australia Post drivers to provide photo evidence of failed delivery attempts in major change to services
AusPost will soon require its posties and drivers to provide photo evidence of failed delivery attempts in a major change to provide more reassurance to customers. From May 19, AusPost employees will need to take a photo of the delivery attempt, which may be an image of the front door or the property. Customers will be able to view this in the MyPost app. The postal service will gradually roll out the change over two weeks. However, AusPost employees will still be required to knock three times and prove they were at the address via GPS tracking. 'To deliver parcels to you, our drivers need reasonable, safe access to your property,' AusPost said in a statement on its website. 'We infer your permission to access and deliver, or attempt to deliver, and to take photos.' Customers have the choice to opt out of attempted delivery photos by calling the postal service. The change comes as frustrated customers online describe instances where posties apparently didn't make enough of an effort to deliver parcels. 'I've had my package delivered to the wrong house next door 3 times in a row,' one Reddit user said. 'Most of us are lucky if they knock once!', another added. A third said: 'How are they going to take the photo while speeding past the house? It's going to be interesting.' A spokesperson told Newswire the company was focused on 'improving the digital and delivery experience' for its customers. 'This initiative will enhance the transparency of when a delivery is attempted and provide customers with assurance when we can't leave the parcel at the address,' they said.
News.com.au
08-05-2025
- News.com.au
Australia Post addresses ‘attempted delivery' issue
For chronic online shoppers, the anticipation of an impending parcel brings a small joy that transforms an otherwise mundane day into something exciting. However, for many 'add-to-cart' aficionados, there's an all-too-familiar scenario that can quickly dampen their mood: receiving a notification from the postie saying that they missed their delivery. Scrolling through social media reveals countless reports of Aussies sharing their disappointment over this admittedly first-world problem, with many pointing fingers at the country's national postal service, Australia Post. People's main frustration lies in their claim that they were definitely at home when the supposed delivery was attempted. One woman on TikTok joked that she needed to 'take annual leave' to guarantee she's at home during the Australia Post delivery window, while another claimed that posties 'lie' about attempts to deliver so they can conduct more 'efficient' postie runs. Now, Australia Post is addressing this issue by implementing a new feature that allows customers to receive a photo of the attempted delivery as 'proof' that it was indeed attempted. Members of MyPost, Australia Post's free subscription service, were informed about the change via an email sent on Wednesday, with the company stating that the change will come into effect on May 19. It read: 'The AusPost app will provide access to the attempted delivery photo our team members take when attempting delivery. We'll gradually introduce this feature over two weeks'. Australia Post explains the move An Australia Post spokesperson told that the move is 'focused on improving the digital and delivery experience for our customers'. 'This initiative will enhance the transparency of when a delivery is attempted and provide customers with assurance when we can't leave the parcel at the address,' they continued. 'The process for parcel delivery remains the same. Posties and drivers are still required to knock three times as they attempt to deliver for customers.' If the driver doesn't get a response, they will leave an attempted delivery notification, followed by an update when the parcel is ready for collection. It is understood that Australia Post drivers have been taking photos of where they leave parcels since last year, and this new feature is just an extension of that practice that aims to minimise the number of complaints the postal service receives. If customers don't want attempted delivery photos, they can opt out by contacting the customer service team. Aussies weigh in on new feature However, after word of the new feature spread online, Aussies weighed in with their thoughts – and not everyone was convinced. 'Required to knock three times, hey,' said one disgruntled Redditor, implying they don't believe posties do that. 'Doesn't say how hard they have to knock or where!' another pointed out. 'Pretty sure our guy knocks on the inside window of the van three times as he rounds the corner 200m away'. 'Going to be using a long zoom telephoto camera lens to take the photo of the door,' a third user quipped. 'I look forward to seeing a blurry image as evidence the delivery guy didn't even stop, let alone to see if I'm actually home,' a fourth added. Others questioned if there's a way to know if the photos are legitimate if they're not timestamped and wondered if posties could use old photos taken at addresses. Meanwhile, a few welcomed the move, with one calling it a 'positive' change that hopefully reduces missed deliveries. 'I hope this makes a difference,' someone else shared. 'I'm hoping this means they have to actually get out of the van and make an actual attempt to deliver since we can now check the photo they supposedly take …' another person said.
