Bruhat Bengaluru Mahanagara Palike facing backlog of unresolved e-khata grievances
Four wards — Kengeri, Hoodi, Horamavu, and Begur — have more than one in three unresolved cases of grievance against BBMP's e-khata notices.
On Aug 7, a total of 32 new complaints were escalated in the previous 24 hours, according to the report on daily ARO-wise complaints. While 70 cases, amounting to more than twice the number of fresh complaints, were resolved within the same period, the overall pending backlog was 124 complaints.
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To make matters worse, the number of reopened complaints was 46, suggesting that many citizens remain dissatisfied with the first round of resolution.
The Mahadevapura zone leads in unresolved cases, with Hoodi (12 pending) and Horamavu (10 pending) topping the list, both also recording the highest reopened cases in the city. In the Rajarajeshwarinagar zone, Kengeri accounts for 28 pending cases, making it the single largest backlog contributor citywide.
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Bommanahalli's Begur ward is another trouble spot, with 8 pending and multiple reopened cases. The Dasarahalli zone fared worst in the resolution rates — eight of nine escalations were reopened, and 13 cases were pending, with Shettyhalli having six unresolved complaints. The East zone had a better clearance rate, resolving 12 complaints in 24 hours, but lagged in areas like CV Raman Nagar, while Yelahanka recorded low escalations but still had two reopened and three pending cases.
Call helpline, don't go to BBMP offices, says Moudgil
BBMP special commissioner (revenue) Munish Moudgil urged citizens to contact the civic body's dedicated e-khata helpline (94806 83695) directly instead of visiting BBMP offices for their e-khata grievances. The helpline, he said, handles about 1,000 citizen calls, with most seeking information, in a single day.
Any grievance requiring action is forwarded to the officers concerned, with the helpline following up internally to ensure resolution. Every grievance marked as resolved is verified with the complainant and is reopened if they are not satisfied, he added.
Moudgil stressed that the daily grievance report shows a high disposal rate, with pendency restricted to around 124 cases.
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