Arthur D. Little Survey with UAE Banks Highlights Digital Complexity and Employee Readiness Challenges in UAE's Omnichannel Banking
72% of UAE banking employees operate in mobile-first environments, while only 46% of KSA employees do the same.
43% of Saudi banking employees and 42% of UAE employees report challenges transferring customer issues across channels.
35% of employees in both KSA and UAE cite customer data security as a top concern in cross-channel operations.
Generational divides persist across the region, with employees over 45 showing only 28% satisfaction with digital tools.
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Web Release
6 hours ago
- Web Release
Arthur D. Little Survey with UAE Banks Highlights Digital Complexity and Employee Readiness Challenges in UAE's Omnichannel Banking
72% of UAE banking employees operate in mobile-first environments, while only 46% of KSA employees do the same. 43% of Saudi banking employees and 42% of UAE employees report challenges transferring customer issues across channels. 35% of employees in both KSA and UAE cite customer data security as a top concern in cross-channel operations. Generational divides persist across the region, with employees over 45 showing only 28% satisfaction with digital tools.
Arabian Post
11 hours ago
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Saudi AviLease inks record Airbus deal at Paris Air Show
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16 hours ago
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Mindware expands Autodesk relationship to drive digital transformation in the Gulf and KSA
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