Microsoft on how AI saved the company more than $500 million in 2024
has reportedly saved more than $500 million in 2024, largely due to the widespread adoption of
artificial intelligence
(AI). During a recent internal presentation, Chief Commercial Officer Judson Althoff highlighted how
AI tools
are increasing productivity across several key departments, including sales, customer service, and software engineering.
Citing a source familiar with the matter, Bloomberg reported that Althoff highlighted the substantial cost reductions in call centers as a prime example of AI's impact, noting that the technology has also led to increased satisfaction for both employees and customers.
Microsoft generating 'tens of millions of dollars in revenue'
Further expanding its AI integration, Microsoft is now beginning to utilise AI to manage interactions with its smaller customers. While this initiative is still in its early stages, Althoff reported that it is already generating tens of millions of dollars in revenue.
Althoff said that at Microsoft, AI generated about 35% of the code for new products, accelerating launch times.
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According to the executive, AI can make Microsoft employees more effective as sellers. He said that through the use of Microsoft's
Copilot AI
assistant, each salesperson is finding more leads, closing deals quicker and generating 9% more revenue.
The news of these AI-driven efficiencies arrives soon after workforce reductions at the company. Microsoft has laid off approximately 15,000 employees so far this year. Microsoft executives have, however, reportedly downplayed a direct correlation between the layoffs and the adoption of AI.
Microsoft President Brad Smith recently said that productivity gains from AI were 'not a predominant factor' in the job reductions of recent months.
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