Immature prank against Sault burger joint leads to 2 incredible acts of kindness
A large, unclaimed takeout order at Stackburger, a local restaurant in Sault Ste. Marie, Ont., initially appeared to be a prank – but the story took a heartwarming turn thanks to the owner and an anonymous good Samaritan.
On Thursday, the restaurant prepared a substantial order – including 10 Double Stackburgers, 5 Stackburgers, 5 cheeseburgers, 5 chicken sandwiches, 5 poutines, 5 to 10 orders of fries and 20 milkshakes – for a 1:30 p.m. pickup. When no one arrived, staff tried calling the provided number, only to find it out of service.
Stackburger - $439.20 Order
A large $439.20 takeout order prepared at Stackburger in Sault Ste. Marie, Ont., on August 7, 2025, that went unclaimed. (Stackburger/Facebook)
'We learned a hard lesson today,' Stackburger posted on social media. 'Going forward, we will have to make changes for large call-in orders.'
The restaurant, which regularly handles big takeout orders, had never encountered such an issue in its 10 years of operation.
Despite the disappointment, owner Kevin Syrette ensured the food didn't go to waste. The burger joint donated the entire $439.20 order to Pauline's Place, a local shelter for women, youth and families experiencing homelessness.
Pauline's Place
The exterior of Pauline's Place, located on Wellington Street West in Sault Ste. Maire, Ont., in September 2024. (GoogleImages)
An anonymous gesture towards their goodwill
The story quickly spread across the Sault, thanks to Stackburger's post and a subsequent thank you message on the Pauline's Place's Facebook page.
Hours after sharing the incident online, an unexpected visitor arrived at the restaurant. According to Syrette, a person who had seen the social media post asked about the unclaimed order's total.
'My cashier was like, 'No, no, it's okay,'' the owner recounted. But the individual insisted, paying the full $439.20 while requesting anonymity.
Stackburger - $439.20 Receipt
A good Samaritan paid Stackburger in Sault Ste. Marie, Ont., for a large unclaimed food order which they donated to a local woman's shelter.(Stackburger/Facebook)
'As a small business, this amount of money is significant, so we are forever grateful,' Stackburger wrote in a follow-up post. 'We feel this act of kindness speaks volumes to our community.'
Truly a story of community support
The incident highlighted both the challenges small businesses face and the generosity of the community. While the original caller – who identified themselves as 'Chris' – never returned, the anonymous payment and donation to Pauline's Place turned a frustrating situation into a positive outcome for the Steel City.
'With the help of our Stackburger family, we were able to turn a negative experience into a positive,' the restaurant said.
Stackburger - interior
An undated photo of the interior of Stackburger in Sault Ste. Marie, Ont. (Stackburger/Facebook)
Pauline's Place, located on Wellington Street West, provides emergency shelter and basic necessities for those in need – making the donation a meaningful contribution.
In messages to CTV News, Stackburger thanked supporters and the benefactor for their kindness – proving that even an apparent immature prank can have a happy ending.
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Subject to TSX acceptance, Chemtrade currently anticipates the NCIB commencing on or about August 19, 2025 and in any event, at least two trading days after TSX acceptance of the normal course issuer bid. The timing and exact amount of any purchases will be determined on the date of acceptance of the notice of intention by the TSX. Article content Redemption of all of the 6.50% Convertible Debentures Due October 31, 2026 Article content Chemtrade will redeem on September 15, 2025 (the 'Redemption Date') all of its outstanding 6.50% convertible unsecured subordinated debentures due October 31, 2026 (the '2026 Debentures') in accordance with the terms of the trust indenture, as amended and supplemented by supplemental indentures thereto (collectively, the 'Indenture'), pursuant to which they were issued (the 'Redemption'). Article content On the Redemption Date, holders of the 2026 Debentures will receive approximately $1,024.5753425 for each $1,000 principal amount of 2026 Debentures, representing their par value, plus all accrued and unpaid interest thereon to but excluding the Redemption Date. The 2026 Debentures that are redeemed in connection with the Redemption will cease to bear interest from and after the Redemption Date. Formal notice of redemption is being delivered to the holders of the 2026 Debentures today in accordance with the terms of the Indenture. The aggregate principal amount of 2026 Debentures outstanding as of the date hereof is $100,000,000. Article content Chemtrade will use cash on hand, or a combination of cash on hand and draws on its credit facilities, to fund the Redemption. Article content About Chemtrade Article content Chemtrade operates a diversified business providing industrial chemicals and services to customers in North America and around the world. Chemtrade is one of North America's largest suppliers of sulphuric acid, spent acid processing services, inorganic coagulants for water treatment, sodium chlorate, sodium nitrite and sodium hydrosulphite. Chemtrade is also a leading producer of high purity sulphuric acid for the semiconductor industry in North America. Chemtrade is a leading regional supplier of sulphur, chlor-alkali products, and zinc oxide. Additionally, Chemtrade provides industrial services such as processing by-products and waste streams. Article content NON-IFRS AND OTHER FINANCIAL MEASURES Article content Non-IFRS financial measures and non-IFRS ratios Article content Non-IFRS financial measures are financial measures disclosed by an entity that (a) depict historical or expected future financial performance, financial position or cash flow of an entity, (b) with respect to their composition, exclude amounts that are included in, or include amounts that are excluded from, the composition of the most directly comparable financial measure disclosed in the primary financial statements of the entity, (c) are not disclosed in the financial statements of the entity and (d) are not a ratio, fraction, percentage or similar representation. Non-IFRS ratios are financial measures disclosed by an entity that are in the form of a ratio, fraction, percentage, or similar representation that has a non-IFRS financial measure as one or more of its components, and that are not disclosed in the financial statements of the entity. Article content These non-IFRS financial measures and non-IFRS ratios are not standardized financial measures under IFRS and, therefore, are unlikely to be comparable to similar financial measures presented by other entities. Management believes these non-IFRS financial measures and non-IFRS ratios provide transparent and useful supplemental information to help investors evaluate Chemtrade's financial performance, financial condition and liquidity using the same measures as management. These non-IFRS financial measures and non-IFRS ratios should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with IFRS. Article content The following section outlines Chemtrade's non-IFRS financial measures and non-IFRS ratios, their compositions, and why management uses each measure. It includes reconciliations to the most directly comparable IFRS measures. Except as otherwise described herein, Chemtrade's non-IFRS financial measures and non-IFRS ratios are calculated on a consistent basis from period to period and are adjusted for specific items in each period, as applicable. Article content Definition: Article content Distributable cash after maintenance capital expenditures is calculated as cash flow from operating activities less lease payments net of sub-lease receipts, maintenance capital expenditures incurred, including unpaid amounts, and adjusting for cash interest and current taxes, and before decreases or increases in working capital. Article content Why we use the measure and why it is useful to investors: Article content It provides useful information related to Chemtrade's cash flows including the amount of cash available for distribution to Unitholders, repayment of debt and other investing activities. Article content Distributable cash after maintenance capital expenditures per unit Article content Definition: Article content Distributable cash after maintenance capital expenditures per unit is calculated as distributable cash after maintenance capital expenditures divided by the weighted average number of units outstanding. Article content Why we use the measure and why it is useful to investors: Article content It provides useful information related to Chemtrade's cash flows including the amount of cash available for distribution to Unitholders, repayment of debt and other investing activities. Article content Payout ratio Article content Definition: Article content Net debt Article content Most directly comparable IFRS financial measure: Article content Total long-term debt, Debentures, lease liabilities, and long-term lease liabilities, less cash and cash equivalents. Article content Definition: Article content Net debt is calculated as the total of long-term debt, the principal value of Debentures, lease liabilities and long-term lease liabilities, less cash and cash equivalents. Article content Why we use the measure and why is it useful to investors: Article content It provides useful information related to Chemtrade's aggregate debt balances. Article content ($'000) As of June 30, 2025 As of June 30, 2024 Long-term debt (1) $478,800 $311,881 Add (Less): Debentures (1) 340,000 425,507 Long-term lease liabilities 129,370 133,410 Lease liabilities (2) 54,755 52,262 Cash and cash equivalents (20,077) (35,273) Net debt $982,848 $887,787 (1) Principal amount outstanding. (2) Presented as current liabilities in the Consolidated Statements of Financial Position. Article content Growth capital expenditures Article content Capital expenditures Article content Definition: Article content Growth capital expenditures are calculated as capital expenditures less Maintenance capital expenditures, plus investments in joint ventures. These include unpaid amounts at each reporting period. Article content Why we use the measure and why it is useful to investors: Article content It provides useful information related to the capital spending and investments intended to grow earnings. Article content Total of segments measures Article content Total of segments measures are financial measures disclosed by an entity that (a) are a subtotal of two or more reportable segments, (b) are not a component of a line item disclosed in the primary financial statements of the entity, (c) are disclosed in the notes of the financial statements of the entity, and (d) are not disclosed in the primary financial statements of the entity. Article content The following section provides an explanation of the composition of the Total of segments measures. Article content Adjusted EBITDA Article content Most directly comparable IFRS financial measure: Article content Net earnings (loss) Article content Three months ended Six months ended Twelve months ended ($'000, except per unit metrics and ratios) June 30, 2025 June 30, 2024 June 30, 2025 June 30, 2024 June 30, 2025 December 31, 2024 Net earnings $9,696 $14,599 $58,765 $56,554 $129,119 $126,908 Add (less): Depreciation and amortization 54,004 48,223 107,487 93,113 202,919 188,545 Net finance costs 35,596 39,268 46,122 44,910 73,772 72,560 Income tax expense 5,353 10,619 17,027 22,863 38,086 43,922 Impairment in PPE 43,484 – 43,484 – 43,484 – Impairment of joint venture – – – – 3,834 3,834 Change in environmental and decommissioning liability (1,686) (1,494) (383) (2,224) 911 (930) Net loss (gain) on disposal and write-down of PPE (827) 1,782 (842) 2,493 5,167 8,502 Unrealized foreign exchange loss (gain) (7,639) 2,115 (13,622) 7,337 6,492 27,451 Adjusted EBITDA $137,981 $115,112 $258,038 $225,046 $503,784 $470,792 Article content Capital management measures Article content Capital management measures are financial measures disclosed by an entity that (a) are intended to enable an individual to evaluate an entity's objectives, policies and processes for managing the entity's capital, (b) are not a component of a line item disclosed in the primary financial statements of the entity, (c) are disclosed in the notes of the financial statements of the entity, and (d) are not disclosed in the primary financial statements of the entity. Article content Net debt to LTM Adjusted EBITDA Article content Definition: Article content Why we use the measure and why it is useful to investors: Article content It provides useful information related to Chemtrade's debt leverage and Chemtrade's ability to service debt. Chemtrade monitors Net debt to LTM Adjusted EBITDA as a part of liquidity management to sustain future investment in the growth of the business and make decisions about capital. Article content Supplementary financial measures Article content Supplementary financial measures are financial measures disclosed by an entity that (a) are, or are intended to be, disclosed on a periodic basis to depict the historical or expected future financial performance, financial position, or cash flow of an entity, (b) are not disclosed in the financial statements of the entity, (c) are not non-IFRS financial measures, and (d) are not non-IFRS ratios. Article content The following section provides an explanation of the composition of those Supplementary financial measures. Article content Maintenance capital expenditures Article content Represents capital expenditures that are required to sustain operations at existing levels and include major repairs and maintenance and plant turnarounds. These include unpaid amounts at each reporting period. Article content Non-maintenance capital expenditures Article content Represents capital expenditures, including unpaid amounts, that are (a) pre-identified or pre-funded, usually as part of a significant acquisition and related financing; (b) considered to expand the capacity of Chemtrade's operations; (c) significant environmental capital expenditures that are considered to be non-recurring; or (d) capital expenditures to be reimbursed by a third party. Article content Cash interest Article content Represents the interest expense on long-term debt, interest on Debentures, and pension plan interest expense and interest income. Article content Cash tax Article content Represents current income tax expense. Article content Caution Regarding Forward-Looking Statements Article content Certain statements contained in this news release constitute forward-looking statements within the meaning of certain securities laws, including the Securities Act (Ontario). Forward-looking statements can be generally identified by the use of words such as 'anticipate', 'continue', 'estimate', 'expect', 'expected', 'intend', 'may', 'will', 'project', 'plan', 'should', 'believe' and similar expressions. Specifically, forward-looking statements in this news release include statements respecting certain future expectations about: Its ability to obtain required regulatory approvals and to close the Polytec acquisition and the timing thereof; the Fund's intention to commence a new normal course issuer bid, its ability to obtain regulatory approvals and the timing thereof; its expectation that 2025 Adjusted EBITDA guidance will range between $475 million and $500 million; its expectation of strong unitholder returns, 5 to 10% annual growth in mid-cycle Adjusted EBITDA and Distributable cash after maintenance capital expenditures, and ability to have disciplined capital allocation and a continued focus on high-return growth investments; its expectation to grow its mid-cycle annual Adjusted EBITDA to between $550 million and $600 million of mid-cycle EBITDA by 2030; the Fund's expectation that Chemtrade is well-positioned to grow its mid-cycle Adjusted EBITDA and distributable cash by 5-10% annually; its ability to execute and continue generating long-term value for unitholders; the Fund's expectation of an implied Payout ratio for 2025 of approximately 40%, its expectation to achieve the second highest annual EBITDA in Chemtrade's history and the fourth consecutive year at the higher level of adjusted EBITDA; the expected stated range of maintenance capital expenditures and growth capital expenditures, lease payments, cash interest and cash tax; its ability to achieve the objectives of Chemtrade Vision 2030, namely its ability to grow mid-cycle annual Adjusted EBITDA to between $550 million and $600 million in mid-cycle EBITDA by 2030; its intention to continue to focus on operational and commercial excellence, as well as pursue organic and external growth; its expectation that its commitment to returning capital to unitholders while maintaining a prudent balance sheet will deliver compelling unitholder value; its intention to invest between $40.0 million and $60.0 million in growth capital expenditures in 2025 and its allocation among water treatment chemicals expansions, ultrapure sulphuric acid production upgrades, and other organic growth projects; the expected timing of commercial ramp-up of the Cairo project; its ability to be one of the first North American UPA plants to meet the quality requirements of the next generation semiconductor nodes; Chemtrade's ability to retain its position as a leading North American ultrapure sulphuric acid supplier to the semiconductor industry; its ability to effect a disciplined and balanced approach to capital allocation; its ability to carry out its strategy to prioritize long-term value creation by investing in strategic growth opportunities while delivering consistent and sustainable capital returns to unitholders; its intention to redeem the 6.50% convertible debentures due October 31, 2026 and the expected sources of funding to accomplish such redemption and its ability to lower interest costs as a result thereof. Forward-looking statements in this news release describe the expectations of the Fund and its subsidiaries as of the date hereof. These statements are based on assumptions and involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in such forward-looking statements for a variety of reasons, including without limitation the risks and uncertainties detailed under the 'RISK FACTORS' section of the Fund's latest Annual Information Form and the 'RISKS AND UNCERTAINTIES' section of the Fund's most recent Management's Discussion & Analysis. Article content Although the Fund believes the expectations reflected in these forward-looking statements and the assumptions upon which they are based are reasonable, no assurance can be given that actual results will be consistent with such forward-looking statements, and they should not be unduly relied upon. With respect to the forward-looking statements contained in this news release, the Fund has made assumptions regarding: the stated North American MECU sales volumes and sodium chlorate production volumes; the 2025 MECU netback differing from 2024 by the stated amount; the stated average CMA NE Asia caustic spot price index; the stated U.S. dollar average foreign exchange rate; and the stated range of LTIP costs; the timing and completion of the Redemption; there being no significant disruptions affecting the operations of the Fund and its subsidiaries; the timely receipt of required regulatory approvals; no significant changes in global economic conditions. Article content Except as required by law, the Fund does not undertake to update or revise any forward-looking statements, whether as a result of new information, future events or for any other reason. The forward-looking statements contained herein are expressly qualified in their entirety by this cautionary statement. 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