Microsoft Confirms New Update Locks Windows 10 — Or Worse. Here's What To Do
Windows 10 users have recently come across a problem caused by the latest Windows 10 KB5058379 update. The problem is, it's a mandatory update. Here's what you should do.
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The issue was reported on May 15 by Windows Latest. 'Windows 10 KB5058379 is causing PCs to boot into Windows Recovery and require BitLocker key… In some cases, there's a BSOD as well… Windows 10 KB5058379 is a mandatory security update rolling out for everyone, including businesses or enterprises, and you don't have a choice but to install the update,' Windows Latest said.
On Saturday, May 17, Microsoft updated a support document to acknowledge the issue. 'We are aware of a known issue on devices with Intel Trusted Execution Technology (TXT) enabled on 10th generation or later Intel vPro processors,' it said. It also shared some good news.
'Consumer devices typically do not use Intel vPro processors and are less likely to be impacted by this issue. This issue ONLY applies to the affected platforms listed below. Windows 10, versions 22H2; Windows 10 Enterprise LTSC 2021, Server: None,' Microsoft said in its support document.
So, if you have a PC with Intel vPro chip, you could be tempted not to install it yet, though since it's mandatory, it's not advisable to skip it.
Take heart, though: Microsoft is working on it. 'We are urgently working on a resolution for this issue, with plans to release an Out-of-band update to the Microsoft Update Catalog in the coming days,' it says, and the fact that the latest support document was filed on a Saturday indicates the urgency.
The first stage, obviously, is to find your 48-digit Bitlocker recovery key. Here are Windows Latest's helpful instructions for what you need to do.
You need to reboot into BIOS/UEFI, which can be done by pressing a key after power-on, but the keys are different across all OEMs. On most Dell/HP/Lenovo: press F2, F10/F12, or Esc immediately after power-on to enter BIOS/UEFI.
Next, in BIOS, look for Security, open Virtualization or Advanced CPU Settings and turn off Intel TXT. This could also be referred to as Trusted Execution, or OS Kernel DMA Support. Note that you can leave VT for Direct I/O (or VT-d) enabled. Finally, save changes and exit BIOS.
'The idea is to disable Intel TXT / Trusted Execution and allow KB5058379 to finish installation. If you followed the steps correctly, you won't run into BitLocker Recovery or BSOD. Remember that the BSOD or BitLocker is triggered when installing KB5058379, but you won't have the issue after the update is installed successfully. The catch is that it's a challenge to install the security patch without turning off Intel TXT / Trusted Execution in BIOS,' Windows Latest explains.
Windows 11 is not affected by this issue, it seems.
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