Saudi Arabia enables free Nusuk app access without data usage
MAKKAH — The Ministry of Hajj and Umrah has activated full access to the Nusuk application without consuming mobile data, in collaboration with Saudi telecom operators STC, Mobily, and Zain, in a move aimed at easing pilgrims' journeys and enhancing the digital experience for Hajj and Umrah services.
Ministry spokesperson Dr. Ghassan Al-Nouaimi said the initiative allows SIM card users in the Kingdom — citizens, residents, and visitors — to use all Nusuk services without an active data plan or internet connection.
This includes issuing permits, making reservations, and accessing other digital services offered by the app, marking a significant step in enabling pilgrims and visitors to move between services seamlessly.
Core services available without data usage include issuing permits for Al-Rawdah Al-Sharifah, booking Haramain High-Speed Railway tickets, navigating with Nusuk Maps, using the AI-powered 'Nusuk AI' assistant, and submitting inquiries or reports.
Nusuk CEO Eng. Ahmed Al-Maiman said the collaboration is a major boost to the digital experience for pilgrims and visitors, facilitating their journey for Hajj, Umrah, or visits to Al-Rawdah Al-Sharifah.
He noted that the initiative also enhances crowd management, enables instant access to essential information, reduces the number of lost visitors, and speeds up permit verification processes.
The Ministry said the move is part of its commitment to advancing digital transformation in Hajj and Umrah services, building a fully integrated technical infrastructure that caters to diverse user needs and ensures easy, barrier-free access to services.
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JEDDAH: Saudi Arabia's Ministry of Hajj and Umrah has introduced a new feature enabling full access to the Nusuk app without consuming internet data, according to the Saudi Press Agency. or SPA. The initiative, launched in cooperation with telecom providers stc, Mobily, and Zain, aims to ease the journey of pilgrims and enhance their digital experience during Hajj and Umrah. This step allows owners of local SIM cards to use the Nusuk app and all its services without requiring an active data plan or internet connection, explained ministry spokesperson Ghassan Al-Nuwaimi. Pilgrims can avail themselves of services provided by the app, such as the issuance of permits, booking Haramain High Speed Train tickets, navigating through Nusuk maps, using the Nusuk AI feature, and submitting reports and inquiries — all without consuming mobile data. Nusuk platform CEO Ahmed Al-Maiman said the new Nusuk app's feature is expected to provide pilgrims further ease and convenience and also helps improve crowd management, provide instant access to essential information and services, reduce the number of lost individuals, and speeds up verification of permits upon entry.
