New CP seeks better case disposal, soft skills, help desks at police stations
Delhi Police
commissioner, has expressed dissatisfaction over the disposal of cases and asked officers to pay special attention to the issue.
In a letter to the city police brass, Singh wrote that during a review, he observed that the disposal of cases within the stipulated periods of 60-90 days, as prescribed in the new criminal laws, was below satisfactory, which required their personal attention. "The status shall be reviewed in the next crime review meeting," he wrote.
Sources said Singh also emphasised the need for skill and etiquette training for officers who regularly interact with the public.
This includes duty officers at police stations, station staff engaging with citizens during patrolling or at crime scenes, and traffic police, PCR and special branch personnel involved in passport or character verification processes.
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Another key point highlighted was the setting up of integrated public facilitation desks at police stations. These desks should be manned by two personnel, including at least one woman officer, and be equipped to address queries not only related to traditional crimes but also cybercrime, and grievances concerning women and children.
Sources added that the two key proposals, skill and etiquette training for personnel and the establishment of integrated public facilitation desks, would be taken up for discussion in the upcoming meeting of senior Delhi Police officers.
Earlier, in his first briefing, Singh allotted them monthly assignments, sources said. The DCPs were asked to enforce crime prevention measures in their jurisdiction and enhance patrolling ahead of Aug 15.
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