DVSA issues 'significant' driving test update offering lifeline to thousands
The move from the DVSA comes in a bid to become more inclusive for all drivers. The agency has become the first Labour Party government service to integrate British Sign Language translation directly into its website.
It has launched the feature for theory test bookings to support an estimated 151,000 BSL users across the UK. Robert Davies, DVSA Theory Test Digital Service Owner, noted: "DVSA's priority is to ensure the theory test is accessible to everyone.
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"We want learners to have the confidence and support they need to succeed. This work is a great example of collaboration and wouldn't have been possible without the expertise of the deaf community, Government Digital Service, Kainos and Signly."
John Rogers, founder and CEO of Disability Driving Instructors, said: "This is a really positive response from DVSA, which will help improve communication with deaf applicants for theory tests.
"The addition of a Signly BSL interpreter onto the online booking page helps explain what support is available and helps with the application process. We hope they keep the improvements coming and continue the good work that these organisations have started."
Matt Kirby, Signly CEO, shared that the partnership ensures that deaf individuals get the same level of support as hearing people during the test. 'It is a significant step towards full access and equality for everyone,' he said.
Andy Kemp, Public Sector Director at Kainos, also spoke out in praise of the DVSA move and said: "We're proud to support DVSA in delivering a Government first.
"Through inclusive research and user-led design, we've helped make the theory test accessible with BSL proving that true innovation starts with inclusion."
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