'Agentyne BDR is a specialised strategic sales tool, not a generic assistant.' – Rahill Ghaffar, Co-Founder of Agentyne

Tahawul Tech

31-07-2025

CNME Editor Mark Forker sat down for an exclusive interview with Rahil Ghaffar, Co-Founder of Agentyne, a start-up company founded in 2024, that deploys AI agents across enterprise workflows.
Agentyne specialises in data, voice and security, and believes its technology can empower sales professionals in competitive marketplaces like the United States and Canada with the tools they need to help them engage every prospect promptly.
Ghaffar needs no introduction to our readers, and is one of the most respected cybersecurity professionals in the Middle East.
He has enjoyed a decorated career to date, and has previously worked for cybersecurity leaders such as Virsec, Whiteswan Identity Security and Palo Alto Networks.
However, in October 2024, his entrepreneurial streak came to the fore when he decided to co-found Agentyne, and 10 months on, CNME sat down with Ghaffar to find out how the start-up company has performed since entering the market.
Every startup has an origin story. What sparked the idea for Agentyne, and how has the journey evolved since its inception?
Agentyne was born from a direct observation: countless businesses, especially those rapidly scaling or targeting competitive markets like the US and Canada, were losing significant revenue due to slow or inconsistent follow-up on valuable inbound leads.
We saw skilled sales teams bogged down by the sheer volume, unable to engage every prospect promptly.
The spark was the conviction that AI could revolutionise this critical top-of-funnel process.
Our journey began with creating an intelligent voice agent specifically for BDR tasks. It has since evolved into developing a comprehensive solution focused on not just making calls, but on delivering hyper-personalised engagement, automating complex workflows, and providing actionable insights. Our evolution is driven by one goal: empowering businesses to capture every opportunity and scale their success efficiently.
With the GCC region's strong focus on digital transformation and customer-centric growth, how does Agentyne BDR specifically help businesses in this market scale their sales outreach and improve customer engagement, particularly when targeting expansion into competitive arenas like the US and Canadian markets where managing a surge in digital inbound inquiries is key?
Agentyne BDR is a strategic enabler for GCC businesses targeting North American expansion.
We directly address the challenge of managing high-volume inbound leads from these markets by providing immediate AI-driven engagement, ensuring no opportunity is lost due to time-zone differences or human bandwidth. This rapid response is critical for conversion in the US and Canada.
Our solution allows GCC companies to establish a significant, cost-effective outreach presence, scale efficiently without proportionally increasing local headcount, and operate optimally across various business hours globally.
Agentyne empowers them to turn the complexities of international lead management into a streamlined engine for growth and superior customer engagement.
How does Agentyne BDR ensure its voice interactions remain both natural and emotionally intelligent in real-time conversations?
Agentyne BDR delivers exceptionally natural and emotionally intelligent voice interactions by combining advanced AI. We utilise state-of-the-art, human-like Text-to-Speech and Speech-to-Text, coupled with sophisticated Natural Language Understanding (NLU) for fluid, multi-turn dialogues.
Crucially, real-time sentiment analysis allows our AI to gauge prospect emotions and dynamically adapt its tone and responses.
This, combined with dynamic scripting informed by pre-call data, ensures each conversation is contextually relevant and engaging, moving far beyond robotic interactions to create genuine connections – vital for any market, including discerning audiences in the US and Canada.
Our system continuously learns, ensuring interactions become even more refined over time.
What core technologies or models power Agentyne's sentiment analysis and contextual lead qualification?
Agentyne's sentiment analysis and contextual lead qualification are driven by robust machine learning models and advanced NLU. Our sentiment analysis engine interprets both vocal tones and lexical cues for a deep understanding of prospect emotions.
For contextual lead qualification, our NLU models, which can be enhanced by platforms like Google Cloud's Vertex AI, dissect conversations to extract key entities, intent, and qualifying information.
The AI BDR intelligently navigates qualification frameworks, efficiently gathering critical data, especially vital when processing high-volume leads from major markets. This outcome-driven approach ensures sales teams receive prioritised, contextually understood leads ready for focused engagement.
How does Agentyne maintain accuracy and privacy while syncing with CRM platforms in real time?
Accuracy and privacy are paramount in our upcoming deep CRM integrations. We'll use secure OAuth 2.0 for permission-based access to platforms like Salesforce and Zoho, adhering to strict API best practices and data minimisation principles.
Our focus is on real-time or near real-time synchronization to ensure our AI BDR engages leads with the freshest information – crucial for immediate inbound follow-up – and that CRMs are instantly updated.
All data is encrypted in transit and at rest. With client-controlled field mapping and a design mindful of global data privacy regulations, including those relevant for North American operations, we ensure data integrity and support our clients' compliance.
What sets your voice-first AI apart from other AI calling or virtual assistant solutions currently on the market?
Agentyne BDR is a specialised strategic sales tool, not a generic assistant. Our key differentiator is enabling businesses to effectively penetrate and scale in demanding markets like the USA and Canada through rapid and intelligent inbound lead engagement.
While others make calls, our AI automates the core BDR workflow – from immediate, personalised outreach to action-based lead categorization and follow-up triggers.
It's built to turn high-volume North American inbound interest into qualified opportunities by ensuring no lead is missed due to human bandwidth or time-zone constraints. This focus on tangible sales outcomes and market expansion provides a distinct competitive edge.
What types of customers or teams have seen the most success using Agentyne BDR during the pilot phase?
Our pilot phase has shown remarkable success with teams whose growth hinges on efficiently converting leads. Particularly, businesses spearheading US & Canadian market entry or expansion have found great value.
These are companies leveraging Agentyne to manage high velocity inbound leads from North America gaining a crucial foothold by ensuring immediate 24/7 capable follow-up which is absolutely critical for conversion in those competitive arenas.
We've also seen significant success with organisations handling high-volume global inbound leads where teams overwhelmed by their digital marketing success use Agentyne to guarantee prompt personalized first touches which in turn significantly boosts their MQL-to-SQL rates.
Furthermore teams focused on optimizing BDR efficiency are seeing benefits as businesses are freeing their human BDRs from repetitive top-of-funnel tasks allowing them to focus on high-value interactions with AI-warmed leads. Really the common thread across all these successful pilots is how they're leveraging Agentyne to transform the challenge of timely scalable lead engagement into a significant sales advantage.