TheLotter CEO Advocates for Clear Regulation During ECGC Panel on Gaming's Future
Yael Hertz brings over a decade of expertise at the intersection of online gaming, financial services, and regulatory strategy.
Hertz brought a unique perspective to the ECGC panel, 'Future Shock: Confronting Unprecedented Changes in Gaming', which explored how regulators, operators and suppliers in the gaming industry are adapting to transformative shifts impacting everything from licensing to market share and beyond.
During the ECGC panel discussion, Hertz expressed the importance of regulatory framework and guidelines for lottery couriers being set forth by each state.
She highlighted how having a clear regulatory framework helps everyone move forward with confidence — pointing to New Jersey and New York as a great example of effective collaboration between operators and regulators.
As a leader in the lottery courier industry, TheLotter believes that real innovation starts with truly understanding the customers.
Or as Hertz put it: 'When you understand the pain points and solve them in a way that builds trust, that's how you create meaningful, competitive offerings.'
'I'm excited to have been part of a panel that pushes the conversation forward in an industry that's constantly evolving,' said Hertz.
'Events like ECGC create invaluable opportunities for regulators, operators, and suppliers alike to come together and shape the future of gaming.'
Since taking the helm at TheLotter Group in 2023, Hertz has spearheaded a strategic transformation within the company, with a strong focus on penetrating the U.S. market.
Under her leadership, The Lotter Group secured its first U.S. licenses in New Jersey and New York and is actively pursuing additional state licenses as part of its expansion roadmap.
Lloyd Levenson, co-founder of the ECGC, felt that it was essential to include TheLotter Group at this year's East Coast Gaming Conference, stating:
'Their insights offer a fresh and dynamic perspective on the evolving gaming landscape —from navigating complex regulatory hurdles to identifying new opportunities for growth in the Lottery Courier space.'
TheLotter offers a modern solution to the lottery experience while also dedicating significant effort to upholding responsible gaming standards, such as self-exclusion and spend limits, which are difficult to implement in the retail environment.
In addition, TheLotter collaborates with local retailers to fulfill online ticket orders, generating increased revenue for local businesses. At the same time, they make substantial marketing investments which help to raise awareness and drive engagement with state lotteries.
By integrating technology, responsible gaming, and community partnership, TheLotter is helping strengthen the state lottery's ecosystem and increase funding for essential state-supported programs, such as education, veterans' services, and public infrastructure.
TheLotter has been, and will continue to be active in lobbying each state to establish the regulatory framework necessary to promote transparency, responsibility, and growth—benefiting both customers and the state.
About theLotter US: TheLotter US is a lottery courier service that provides US residents the opportunity to order official lottery tickets online, offering a secure and convenient way to participate in state lotteries.
Lottery draw game tickets are purchased on a customer's behalf at a fully vetted and licensed lottery retailer.
All prizes are paid out by the official state lotteries.
Must be 18+ (21+ in AZ). GAMBLING PROBLEM? Call 800-GAMBLER®.
Residents of NY call HOPEline at 877-8-HOPENY (1-877-846-7369) or text HOPENY (467369). OR call 877-MYLIMIT.
View original content: https://www.prnewswire.com/news-releases/thelotter-ceo-advocates-for-clear-regulation-during-ecgc-panel-on-gamings-future-302432507.html
SOURCE TheLotter US
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
CNBC
7 hours ago
- CNBC
The AI 'algorithmic audit' could be coming to hotel room checkout
Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled. The use of AI by Hertz (and European car rental company Sixt) to scan for damage on cars, which is then charged to the customer, is a new application of the technology that is creeping into consumer life unnoticed. But it won't be the last unexpected adjustment to the travel experience courtesy of AI. Experts say consumers should expect to see businesses across the service industry deploying similar technology in the future, if they aren't already. "As businesses seek to automate loss prevention and operational efficiency, we're witnessing the emergence of what I call 'algorithmic auditing' – the systematic deployment of AI to identify, classify, and monetize previously overlooked inefficiencies or losses," said Shannon McKeen, professor of the practice and executive director for the Center for Analytics Impact at Wake Forest University School of Business. The Hertz program, recently reported on by the New York Times, is the beginning of what McKeen describes as a broader transformation, and new fault line, in the service economy. "The implementation of these systems reveals a fundamental tension between operational efficiency and customer satisfaction and equity," McKeen said. The question isn't simply whether AI can detect a scratch on a rental car bumper. "It's whether businesses should charge customers for every microscopic imperfection that algorithms can identify but human judgment might reasonably overlook as normal wear and tear," he said. McKeen says the dialogue between service agent and customer over costs will increasingly include a new term: "the machine says." Hotels are working their way through these changes, according to Jordan Hollander, cofounder of a research platform that helps hotels find new digital and AI products to improve efficiency. "I've been seeing more hotels experiment with AI across operations, but not quite in the same way Hertz is using it for automated damage detection and billing. That said, we're not far off," Hollander said. Some hotels, for instance, are already using AI-powered sensors to monitor air quality and trigger fines for smoking or vaping in rooms. But Hollander warns that sometimes the sensors trigger false positives. "Like someone using a hairdryer or aerosol spray — and guests get hit with $500 charges without ever lighting up. It's not hard to imagine how that could go south quickly," Hollander said. But unlike the car rental example, most hotels haven't automated the billing step yet. "They're using AI more to flag potential issues — like a room that smells off, linens that don't meet standards, or maintenance problems — and then looping in a human for the final call," Hollander said. For now, the AI is acting more like a very observant assistant than a judge and jury. "But it's clear that hotels are heading in the same direction," he said. "Between computer vision that can detect damage or wear in a room, and AI that analyzes guest behavior or room conditions in real time, the tech is already there." In a hospitality industry where trust is everything, there are reasons for hotels to move with caution. To date, many hotel operators are using AI to improve things like housekeeping efficiency, energy usage, and guest messaging — but they're being cautious about when and how it impacts the guest directly in a way that can be perceived to hurt the experience. "There's a risk of backlash if hotels start billing guests based solely on what an algorithm says. The moment a guest gets a charge and can't get a straight answer about why or how it was verified, you're in dangerous territory," Hollander said. "If guests feel like they're being watched or nickel-and-dimed by a machine, it undermines the relationship completely," he added. Recent experience in the hotel industry provides at least one cautionary tale, according to Hollander, referring to a custom-modified Alexa for hotels. "Years ago, the hot thing was voice devices, and that never really took off for this reason," he said. A Hertz spokeswoman told CNBC that AI brings uniformity and consistency to the checkout process. "For years, vehicle damage inspections have caused confusion and frustration. The process was manual, subjective, and inconsistent, and that isn't good enough for our customers or our business," she said. She added that with digital vehicle inspections, Hertz is introducing "much-needed precision, objectivity, and transparency to the process – giving our customers greater confidence that they won't be charged for damage that didn't occur during their rental, and a more efficient resolution process when damage does occur." Of the 500,000 rentals scanned so far, more than 97% showed no billable damage, according to Hertz, and damage incidents are declining at scanner-equipped locations. The Hertz spokeswoman acknowledged that the new system is still a work in progress. "We know change of this scale takes time, and we're listening, learning, and improving every day. As we said from the start, our goal through this initiative is to enhance the safety, quality, and reliability of our fleet and to create a more consistent rental experience for our customers." AI excels at pattern recognition, but where it may fall short is with the nuanced decision-making that has historically characterized good customer service, according to McKeen. "What makes these systems particularly problematic is the erosion of contextual judgment," McKeen said. Traditionally, business relationships relied on human discretion to navigate gray areas like "when does a scuffed tire represent normal use versus chargeable damage? When does a hearty portion in a restaurant satisfy a hungry customer versus being wasteful?" Other companies will be watching Hertz closely to see how the AI experiment works out, he said, and then jump right in on the profit opportunity if it is determined that use of the technology won't drive customers away. The use of AI for cost recouping isn't widespread yet because companies have not figured out the balance between customer trust and implementing AI, and the benefit, so far, doesn't outweigh the potential loss in loyalty, said Chuck Reynolds, managing director at L.E.K Consulting and a member of the firm's digital practice. The key for companies to implement these cost recouping tools is transparency. "While the opportunity for AI is huge, organizations need to be thoughtful about embedding it as a copilot, not police or enforcer," Reynolds said. Sustomers will accept AI as part of the experience, he added, if companies are fair, visible, and design the AI experience with empathy. "AI has to have customer-centricity built into its core," Reynolds said, and companies have to keep a role for humans in the process to oversee and override the AI if necessary. "Organizations that do so without thinking through the entire process will have challenges with internal adoption and customer adoption," Reynolds said. Customers should expect to see more of the technology Hertz is deploying in different settings, according to David Rivera, professor of hospitality and tourism at Flagler College. In addition to hotels, the future could include restaurants using AI to itemize plates to ensure accurate billing. But Rivera says all of this is being done with the goal of operational efficiency rather than to punish the customer. Use of AI in hospitality is evolving from passive data collection to active use of real-time decision-making tools, Rivera said, and that includes things like monitoring your rental car or how much you are raiding the mini-bar in your hotel room. "The common thread is increased operational efficiency, enhanced guest satisfaction, and automation of traditionally manual tasks, with a layer of accountability and transparency for both guest and provider," Rivera said. Not everyone is on board with that view, however. "This trend is absolute overkill with AI solution capabilities," said Daniel Keller, CEO of cloud infrastructure company Influx Technologies, which provides data collection and data analysis tools. "This particular use of AI doesn't increase efficiency; it scrutinizes customers of small-margin service businesses looking to suck extra money out of guest experiences."
Yahoo
2 days ago
- Yahoo
Xtalks Announces its Life Science Webinar Calendar for August 2025
Upcoming free, educational webinars from Xtalks will feature topics on cell and gene therapy, clinical trials, commercialization & HEOR, drug discovery & development, healthcare, laboratory technology, medical device, patient recruitment & retention, pharma manufacturing & supply chain and preclinical. TORONTO, Aug. 1, 2025 /PRNewswire/ -- Stay on top of current hot topics through free webinars presented by leading experts in the pharma, biotech, medical device and food industries. Access to all webinars is free, so be sure to register today to save your place! Participate in the discussion and stay relevant in your field! Visit to see our upcoming webinars: CELL AND GENE THERAPYAugust 22 - How Cell-Free mRNA Templates Support Faster Research with High-Quality and Quick Turnaround CLINICAL TRIALSAugust 7 - Improving Clinical Tech Adoption: Site-Centric ApproachesAugust 13 - Accelerating Clinical Research with Master Protocols: Challenges and Benefits to Complex Trial DesignsAugust 14 - Designing Innovative Trials: Navigating Dose Optimization in Oncology CombinationsAugust 15 - AI in Clinical Trials: Early Use Cases and Innovations COMMERCIALIZATION & HEORAugust 19 - 5 Critical Questions to Ask Before Applying AI to Real-World Data DRUG DISCOVERY & DEVELOPMENTAugust 7 - Oral Dosage Innovation for Pediatric Drug DeliveryAugust 7 - Cancer Drug Discovery: A Synthetic Lethality Approach Using Integrated PlatformsAugust 12 - Radiotracers and ADC Targeting: Scientific Insights for In Vivo Validation and Clinical TransitionAugust 13 - AI in Drug Discovery & Development: Hype, Reality and What Comes NextAugust 21 - Dose Escalation: Optimizing Cohort Management in Early-Phase DevelopmentAugust 26 - AI in Bioprocessing Today — Accelerate. Predict. Deliver. HEALTHCAREAugust 20 - Beyond Diagnosis: The Real-World Impact of AVISE Testing on Lupus, Rheumatoid Arthritis, and Autoimmune Disease Care LABORATORY TECHNOLOGYAugust 6 - Precision Matters: The Critical Role of Accurate Liquid Handling in the Lab MEDICAL DEVICEAugust 25 - Transforming Medical Imaging with AI: Open Tools, Faster Insights PATIENT RECRUITMENT & RETENTIONAugust 20 - Transforming Patient Recruitment: AI and Digital Strategies to Engage the Unreachable 95%August 27 - Enhancing Patient Recruitment in Clinical Research: A Personalized and Engaged Journey PHARMA MANUFACTURING & SUPPLY CHAINAugust 14 - Biofermentation Success Through pH and DO Management PRECLINICALAugust 26 - Advanced In Vivo Efficacy Models for Preclinical Success ABOUT XTALKS Xtalks, powered by Honeycomb Worldwide Inc., is a leading provider of educational webinars to the global life science, food and medical device community. Every year thousands of industry practitioners (from life science, food and medical device companies, private & academic research institutions, healthcare centers, etc.) turn to Xtalks for access to quality content. Xtalks helps Life Science professionals stay current with industry developments, trends and regulations. Xtalks webinars also provide perspectives on key issues from top industry thought leaders and service providers. To learn more about Xtalks visit Contact:Ayesha RashidXtalks ( Tel: +1 (416) 977-6555 x371Email: arashid@ View original content to download multimedia: SOURCE Xtalks Inicia sesión para acceder a tu cartera de valores
Yahoo
2 days ago
- Yahoo
Cool Off This August with Root Beer Ice Cream at Cold Stone Creamery®
SCOTTSDALE, Ariz., Aug. 1, 2025 /PRNewswire/ -- Cold Stone Creamery® ( is bringing nostalgic flavors to the forefront this summer with the launch of its limited-time Root Beer Ice Cream, available now through August 31. Inspired by the classic soda fountain favorite, this flavor offers a refreshing and creamy twist on a beloved American tradition. Root Beer Ice Cream is handcrafted fresh in every store and can be enjoyed on its own or as part of two delicious offerings. The Root Beer Revival Creation™ mixes Root Beer Ice Cream with chocolate chips, caramel, and whipped topping, while the Go With the Float, our take on the classic soda shop root beer float, features Root Beer Ice Cream and root beer topped with whipped topping and a maraschino cherry. "Root Beer Ice Cream is a nostalgic flavor that instantly takes you back in time," said Courtney Maxedon VP of Marketing and Digital Strategy at Kahala Brands™, parent company of Cold Stone Creamery. "We wanted to capture that classic root beer float experience and serve it up in a way that only Cold Stone can - bold, creamy, and full of flavor." Don't miss your chance to experience this limited-time flavor. Whether you're reliving childhood memories or discovering root beer in a whole new way, our Root Beer Ice Cream is the perfect way to cool off your August. Available in stores and online, this ice cream won't be around for long, so grab it while you can! Promotional Flavor: Root Beer Ice Cream Promotional Creation™: Root Beer Revival - Root Beer Ice Cream, Chocolate Chips, Caramel & Whipped Topping Promotional Float: Go With the Float - Root Beer Ice Cream, Root Beer, Whipped Topping & a Maraschino Cherry About Cold Stone CreameryCold Stone Creamery® delivers the Ultimate Ice Cream Experience® through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store, and then customized by combining a variety of mix-ins on a frozen granite stone. Headquartered in Scottsdale, Arizona, Cold Stone Creamery is owned by parent company Kahala Brands™, one of the fastest growing franchising companies in the world with a portfolio of nearly 30 fast-casual and quick-service restaurant brands with approximately 3,000 locations in 35 countries. The Cold Stone Creamery brand operates nearly 1,500 locations globally in approximately 30 countries worldwide. For more information about Cold Stone Creamery, visit View original content to download multimedia: SOURCE Cold Stone Creamery Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
