Elvis fans demand refunds as new show dubbed a ‘shambles'
Attendees, who paid between £75 and £300 for tickets, expected a holographic Elvis performance but instead saw upscaled video footage, leading to accusations of being "mis-sold".
Many fans, including those who purchased "Super VIP" packages, felt exploited and compared the experience to a low-budget production, with some leaving early or demanding refunds.
Layered Reality, the show's producer, said that the concept evolved from its initial announcement, with a creative decision made not to mimic Elvis's performances directly but to use AI on archive footage.
The show, running at ExCel London until December 2025, has received mixed reviews from critics, ranging from one-star for being "limp" to three-stars for being "enjoyable once accepted".
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