Africa, the New Frontier for Ultra-Luxury Tourism
Luxury hotels in Africa are emerging as a hot asset class for the rich and powerful.
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Quick Custom Intelligence Partners with ComOps to Offer Secure, Scalable Off-Site Human Player-Development Services for Casinos
Collaboration lets casinos extend host teams with fractional, property-level support, backed by secure infrastructure, and seamless QCI integration SAN DIEGO, Aug. 06, 2025 (GLOBE NEWSWIRE) -- Quick Custom Intelligence (QCI), the global leader in AI-driven casino analytics, today announced a strategic partnership with ComOps, a hospitality performance partner delivering support-as-a-service solutions that enhance guest experiences and improve workforce efficiency. Through this partnership, QCI clients can now extend their host teams with ComOps' bilingual (English/Spanish) player-development agents, available as fractional or fully virtual support. Key Benefits for Casino Operators: Turn-key scalability: ComOps agents operate directly within the QCI Enterprise Platform, receiving real-time access to player lists, campaign tasks, and performance dashboards. This allows properties to rapidly scale host operations without increasing headcount. Secure, compliant operations: Agents access property systems via Microsoft® Virtual Desktop with multifactor authentication. All work is performed in a secured, clean-desk facility—no phones, pens, or paper—protecting player data and marketing offers. Full-service guest engagement: Services include inbound and outbound telemarketing, VIP event invitations, and follow-up calls are executed from QCI's dynamic call lists. When required, ComOps agents can enter hotel reservations directly into leading PMS platforms, Agilysys PMS, Oracle OHIP, or Infor HMS, to complete the guest journey. Rapid deployment: Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required, streamlining onboarding and accelerating time-to-value. 'Our customers are scaling faster than ever, and staffing expert host talent can be a major constraint,' said Dr. Ralph Thomas, CEO of QCI. 'By integrating ComOps' secure, off-site human agents into the QCI workflow, operators can instantly expand capacity, maintain data integrity, and focus on delivering personalized guest experiences that drive revenue.' 'Casinos need flexible, cost-effective ways to deepen player relationships,' added Robert Levine, CEO of ComOps. 'This partnership combines ComOps' hospitality expertise with QCI's real-time analytics to help properties increase trip frequency, elevate guest engagement, and optimize VIP experiences.' ABOUT ComOpsComOps is a strategic consulting partner dedicated to the hospitality and gaming industry. We specialize in support-as-a-service solutions that improve commercial operations across your property, from contact center performance and revenue management to digital guest experience, employee engagement, and operational efficiency. With decades of hands-on experience and a client-first mindset, our team helps hotels and casinos optimize resources, increase profitability, and deliver elevated service standards, including those developed in partnership with Forbes Travel Guide. Discover how ComOps helps you deliver exceptional guest experiences that drive loyalty and revenue at ABOUT Robert LevineRobert Levine is the Founder and CEO of ComOps, a performance-driven consulting and support-as-a-service firm serving the hospitality and gaming industry. Since launching the company in 2021, he has led its rapid expansion, helping clients achieve double-digit improvements in profitability, service scores, and operational efficiency. Previously, Robert was Vice President at Seminole Hard Rock Support Services, overseeing commercial operations for major resorts, including the iconic $1.5 billion Guitar Hotel. He founded ComOps to bring enterprise-level capabilities, across contact centers, revenue management, guest sentiment, and digital transformation, to regional casinos and independent hotels. A recipient of HSMAI's Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization, Robert is known for aligning strategic vision with actionable results. He is a proud alumnus of Michigan State University and the University of Iowa. Outside of work, Robert enjoys investing, cooking, global travel, and spending time with his three children in South Florida. ABOUT QCIQuick Custom Intelligence (QCI) has pioneered the revolutionary QCI Enterprise Platform, an artificial intelligence platform that seamlessly integrates player development, marketing, and gaming operations with powerful, real-time tools designed specifically for the gaming and hospitality industries. Our advanced, highly configurable software is deployed in over 300 casino resorts across North America, Australia, New Zealand, Canada, Latin America, and Europe. The QCI AGI Platform, which manages more than $42 billion in annual gross gaming revenue, stands as a best-in-class solution, whether on-premises, hybrid, or cloud-based, enabling fully coordinated activities across all aspects of gaming or hospitality operations. QCI's data-driven, AI-powered software propels swift, informed decision-making vital in the ever-changing casino industry, assisting casinos in optimizing resources and profits, crafting effective marketing campaigns, and enhancing customer loyalty. QCI was co-founded by Dr. Ralph Thomas and Mr. Andrew Cardno and is based in San Diego, with additional offices in Las Vegas, St. Louis, Dallas, and Tulsa. Main phone number: (858) 299.5715. Visit us at ABOUT Dr. Ralph ThomasDr. Ralph Thomas is the Co-Founder and Chief Executive Officer of Quick Custom Intelligence. Ralph is a product visionary in applied analytics and the founder of two companies that deliver solutions in casino gaming, education, and adult learning. As a gaming industry veteran, Dr. Thomas has substantial experience implementing analytics into single and multi-property gaming companies to drive tangible and measurable gains to the bottom line and has built business intelligence tools for multibillion-dollar casinos. Dr. Thomas is co-author of seven books and over 80 articles on applied analytics and data science in gaming, an inventor on dozens of patents, and understands gaming from raw data up through casino operations, giving him a unique, 360-degree view of the industry. Contact:Laurel Kay, Quick Custom IntelligencePhone: 858-349-8354Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
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Telkom South Africa Successfully Modernizes its Legacy Business Support Systems with Amdocs' Cloud-Native Customer Experience Suite
Transformation enables innovation, agility, and a next-gen customer experience for approximately 25 million subscribers JERSEY CITY, NJ / / August 6, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, announced today the successful completion of a major business support systems (BSS) transformation with Telkom South Africa. The South African service provider upgraded its legacy BSS to Amdocs Customer Experience Suite (CES), Amdocs' cloud-native, modular platform, now supporting approximately 25 million mobile and wireline customers. The transformation delivers a future-ready digital foundation that is scalable, secure, and designed to accelerate innovation. With cloud-native architecture, open APIs, and 5G-ready capabilities, Telkom South Africa can now launch new services faster, simplify operations, and deliver a more seamless, personalized customer experience across digital and assisted channels. This marks a critical step in Telkom South Africa's long-term strategy to become a more agile, data-driven business aligned to the evolving needs of its customers. As part of the transformation, Telkom South Africa will benefit from unified digital commerce and care journeys built by Amdocs Studios, Amdocs' high-end digital services offering, including a complete microservices layer and user interface accelerators for faster time to market and deeper customer engagement. The modernized platform empowers the business to operate with enhanced flexibility, while paving the way for ongoing innovation and growth. "This program is not just a modernization - it's a foundation for Telkom South Africa's digital future," said Dr. Noxolo Dlamini-Kumalo, Chief Digital and Information Officer at Telkom South Africa. "Our collaboration with Amdocs has been central to its success. Together, we've created a platform that enables us to engage customers more deeply, move faster in the market, and position us at the forefront of digital innovation in Africa." "At Amdocs, we are proud to stand alongside Telkom South Africa as a strategic partner on this bold journey," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "This transformation is not only a significant milestone for Telkom South Africa, but a clear example of how cloud-native platforms and open architecture are enabling the communications industry to reimagine customer engagement, embrace 5G, and unlock new revenue opportunities." Supporting Resources Learn more about Amdocs Studios, here Read about Amdocs Customer Experience Suite, here Keep up with Amdocs news by visiting the company's website Follow us on X, Facebook, LinkedIn, and YouTube About Amdocs Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, and for the second quarter of fiscal 2025 on May 19, 2025. Media Contacts Mario HajiloiziAmdocs Public RelationsE-mail: Katie OwenBabel PR for AmdocsTel: +44 (0) 7490 131475Email: amdocs@ / SOURCE: Amdocs Management Limited View the original press release on ACCESS Newswire Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Yahoo
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OysterLink Poll: 1 in 4 Hospitality Workers Say Their Company Has No Job Openings in 2025
Los Angeles, California--(Newsfile Corp. - August 6, 2025) - A new poll from OysterLink finds that 26% of hospitality professionals say their company has no new jobs planned for 2025, raising questions about internal communication and hiring urgency within a sector still facing labor instability. Image 1To view an enhanced version of this graphic, please visit: The poll, which asked "Is your company currently hiring?", gathered more than a hundred responses from professionals in the restaurant and hospitality industry. Results showed: 26% – No new jobs planned 52% – I'm not currently with a company myself 13% – Hiring 1–10 new employees 9% – Hiring 10+ new employees The findings come as the latest data from the U.S. Bureau of Labor Statistics (BLS) shows a major decline in job openings in the sector. In June 2025, the number of openings in Accommodation and Food Services fell by 308,000, dropping from 1.06 million in May to 754,000—a sharp monthly decline that may reflect cooling demand or cautious hiring behavior. About OysterLink OysterLink is a leading job platform dedicated to the hospitality industry. We connect restaurants, hotels, and hospitality employers with skilled candidates across the U.S. With job listings, including server jobs in New York City or private chef jobs in Los Angeles, industry insights, and career resources, OysterLink helps professionals build rewarding careers in hospitality. Media ContactPR Representativeana@ To view the source version of this press release, please visit Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
