Musk Issues Apology After Starlink Satellite Faces Hours-Long Global Outage
The service interruption was announced on X at about 4:00 pm eastern time (2000 GMT) on Thursday by Starlink's official handle.
Users in the United States and Europe began reporting problems with the service an hour before the Starlink announcement on Downdetector, a website that tracks issues in internet-based services.
"Service will be restored shortly," Musk posted on X, apologizing for the outage. "SpaceX will remedy root cause to ensure it doesn't happen again."
The tech billionaire later reposted a statement from Starlink Vice President of Engineering Michael Nicolls, who said the disruption was due to the "failure of key internal software services that operate the core network."
Nicolls also said the Starlink network had "mostly recovered" from the outage, which "lasted approximately 2.5 hours."
About two hours later, Starlink posted that the issue was resolved and that service was restored.
User reports on Downdetector began after 3:00 pm eastern time (1900 GMT), peaking at 3:34 pm and tapering out after 11:00 pm (0300 GMT).
Starlink, a subsidiary of Musk's space rocket venture SpaceX, has deployed more than 6,000 low-orbit satellites to provide high-speed internet to isolated and poorly connected areas.
Starlink currently leads the satellite internet race, with European competitor Eutelsat -- which is backed by France and the United Kingdom -- lagging behind with 600 satellites.
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