New DMV+ in Champaign making visits faster
Champaign's DMV+ opened Monday, and all employees have been cross-trained. This means that people can now access all driver and vehicle services at a single counter through one appointment.
'It's not right for people to have to take up their valuable time, so we are really excited,' Illinois Secretary of State, Alexi Giannoulias, said.
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This is the first DMV+ outside of Springfield and Chicago to open, and it's a decision that's been in the works since 2023.
'It essentially started as soon as we took office and we knew that we wanted to create some more efficiencies, we knew we wanted to bring more services,' Giannoulias said.
Customers at the DMV can now get certified copies of business records, can file items for LLCs, and get documents needed for things like adoption or international business. Before Monday, that could only be accomplished in Springfield or Chicago.
'When we found out that people were traveling very far just to access Secretary of State services… we thought, 'it's not efficient, and it's not right for people to take up their valuable time to do this,'' Giannoulias said.
Champaign's mayor knows first hand the frustrations of a long visit at the DMV.
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'I was an intern for the Secretary of State, and so, I would see the lines of people out the door,' Mayor Deborah Feinen said.
She remembered why that was the case.
'Back in the day, where everybody did one or two pieces of a job, you would get passed from station to station,' Feinen added.
Now, the DMV+ is a One-Stop-Shop.
'So, when you come in for your appointment, you have one point of contact, you're not going to different desks to try to get things done… it's a pretty easy in and out,' Feinen said.
That should save valuable time.
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'But most importantly, it significantly cuts down on the time they have to wait in line moving from station to station,' Giannoulias added.
You can make appointments online for all services to help speed up your visit even more, and walk-ins are still welcome.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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