Almost 2,200 dog attacks on Royal Mail staff last year
Ellenore King-Voisin, from Farnborough, Hampshire, was delivering mail to a property with two dogs – one of which she was concerned had an aggressive temperament."The dog jumped up at me and bit me three times just above the right knee. When I looked down, I could see the flesh on my leg hanging," she said.She started screaming which caused the owner and his daughter to come rushing out. "I also startled the dog as it ran back into the house. I had to do my own first aid as the man and his daughter were crying," she recalledMs King-Voisin was taken to A&E, where her wound was treated and she was given a tetanus jab. As a result of the attack, she was off work for three weeks."If I hear or see a dog now – any dog - I'll freeze. I'll literally stop and wait until the owner walks past me because there's no way I'm taking a chance. "I feel as though I have to be ready to fight off an attack rather than it happen and I'm not aware," she said.
Royal Mail said there were 2,197 dog attacks on its staff in the 2024-25 financial year.That is down slightly from 2,206 the year before but the organisation included 53 weeks in the 2023-24 financial year. Adjusting for that extra week, 2024-25 is up 2% on the year before.
Royal Mail reported a drop in significant injuries from dog attacks. There were 74 recorded last year, down from 82 in 2023-24.The Sheffield postcode had the most incidents, with 66 reported, followed by 60 in the Portsmouth area.
Dr Rowena Packer of the RVC said she was concerned a rise in dog ownership during the pandemic meant there are more dogs that "were less likely to be exposed to strangers visiting the home"."There's going to be more dogs that are uncomfortable with having strangers, potentially strangers in an unusual outfit."An RVC study published last year suggested dogs bought in the pandemic had higher rates of problem behaviours."We've got this current population of dog owners that don't have previous experience, that might be receiving unreliable and potentially dangerous advice on how to train their dog online," Dr Packer said.She added that "older dogs can be taught an appropriate response"."One of the things I think people really miss out of their dog training is training dogs to settle, to relax, to go somewhere."
Lizz Lloyd, health and safety director at Royal Mail, said: "Dog attacks remain one of the most significant safety risks faced by postal workers." "In many cases, these incidents result in serious injuries, emotional distress, and time away from work. "Royal Mail continues to call on the public to be vigilant and responsible by securing their pets before opening the door to receive mail or packages."
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