DFAT reveals major passport change as online applications set to launch
A major change to how Australians apply for a new passport is reportedly about to be introduced by the Department of Foreign Affairs and Trade (DFAT).
While Australians can renew their passports online, the process to obtain a new passport requires Australians to either apply online then lodge an application in person at Australia Post, or complete a paper application and lodge it a post office.
Soon Australians will be able to apply for a new passport online without having to go into a post office making it easier and quicker for people to apply for a passport digitally, DFAT said in a statement.
Australians will no longer have to go into an Australia Post office to lodge a new passport application and will be able to apply online.
Licensed Post Office Group executive director Angela Cramp told 2GB the change had been years in the making and was expected to be introduced in the coming year.
Ms Cramp said some Australians still relied on face-to-face contact and wanted to make sure their passport application was lodged at an Australia Post office so a person could check they had the correct documents.
For some people, applying for a passport was a very stressful experience because they were worried about having the correct documents or not getting their application approved, she added.
'Most people do want to come and make sure that their passport is lodged at a passport at a post office, and we check all the documents for them,' she told 2GB.
Originally published as Major change being made to the Australian passport application process
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