Salesforce introduces Agentforce in Slack
Salesforce has introduced a way to build task-specific digital teammates directly in Slack called Agentforce in Slack. Using these AI agents, employees can look for company data, access team conversations and move tasks ahead.
On June 12, Salesforce will release Slack Employee Agent Templates to make the process easier.
Agentforce is powered by role permissions and has access to your connected Salesforce Data Cloud Library, conversational Slack history and is integrated with the full Salesforce 360.
The templates include Slack Customer Insights to summarises opportunities, updates CRM records and collects data using Salesforce Data Library, Slack Onboarding for helping new hires get answers on policies, look for experts and share their introductions while Slack Employee Help is a guide for support in HR, IT, legal and sales.
To enable these agents, Salesforce has rolled out Enterprise Search that can search across third-party apps like Google Drive, Microsoft OneDrive etc as well as Slack context based on user permissions so that the agent offers relevant context and asks for user permissions when prompted.
Users can also make their prompts for certain tasks shareable for general awareness within the company.
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