National 211 Day: Connecticut residents encouraged to dial 211 for 24/7 support services
HARTFORD, Conn. (WTNH) — Feb. 11 is National 211 Day – an annual observance celebrating the go-to, 24/7 three-digit resource that helps millions of people in the U.S.
An event at the capitol complex in Hartford Tuesday morning aimed to educate the public about 211, and to call attention to how many more people need help these days.
'My whole life changed when I met 211,' Samantha Rosado said.
She called 211 after her parents suddenly died.
'They helped me with legal advice for the situation I was going through and then they helped me with housing, they gave me a case manager,' Rosado said.
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The United Way coordinates 211, and on this date of 2/11, they try to educate the public about it. For one thing, it's never been busier.
'People that weren't calling before, 3-4 years ago, are calling now because they were not able to make ends meet,' said Yocasta Duran, a senior call specialist who answers some of those calls.
Most calls are about mental health, housing, and food insecurity. Duran puts callers in touch with the proper help, like Connecticut Foodshare.
'There is poverty, and there is food insecurity in every town in Connecticut,' Foodshare's President & CEO Jason Jakubowski said. 'There's at least one family in each of the 169 towns.'
The United Way says the need for help has grown 300% in the last five years.
'And I anticipate that it will continue to grow when we are looking at the price of eggs now being between $6-10,' said Shawonda Swain, the president & CEO of the Middlesex United Way. 'Everything is going up. People are really struggling.'
Those call specialists are not just listening to that one issue and then getting help for that one problem. They have a whole list of things about which they then ask callers. So, they call for one thing, they get help for several others.
'I go and I speak to them, I try to trouble shoot with them so we can see the bigger need. Did you eat? Did you eat today?' Duran said.
For Rosado, that help was life-changing, as in keeping her from living on the streets.
'Food pantries, then it went to shelters, then it went to clothing. Every aspect of my life they've actually been helping me in,' Rosado said.
People can get that help by dialing 2-1-1 or going to 211ct.org.
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