Tesco apologises to Clubcard holders for ‘confusion' after £100 email mistake
Tesco has apologised after it mistakenly sent an email to shoppers offering them £100 worth of Clubcard points.
Earlier this year, the supermarket partnered with easyJet on a deal that saw customers earn an extra 10,000 points for booking through the holiday provider before April 13.
As with all points, they could be converted into a voucher via the Tesco Grocery and Clubcard app – and considering that 150 are worth £1.50 in vouchers, the easyJet deal meant an extra £100 was up for grabs.
These could then be put towards groceries, or be exchanged with one of the supermarket's Reward Partners to double their value to £200.
But when it came to announcing the news to those who had taken part, Tesco accidentally slipped up – and Clubcard members who never booked through the scheme were sent an email offering them the extra credit.
'An email meant for customers who had collected £100 of Clubcard points after booking an EasyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members,' a spokesperson from Tesco told Metro.
'We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.'
Tesco also confirmed that those who were mistakenly sent the email weren't awarded the £100 worth of Clubcard points – so if you received it in error and were dreaming up a sun-soaked holiday, think again.
Countless Clubcard shoppers took to social media in a frenzy to question what was going on, with @tommcurzon penning on X, formerly Twitter, 'WTF is this about @Tesco? I demand £100 worth of Clubcard points NOW!!'
Next time you're at the till in Tesco and you go to pay with your Clubcard, you might find things have changed.
That's because the supermarket is scrapping the feature that allows its loyalty card holders to pay in store by using the Clubcard app.
Previously, shoppers had been able to open up the app and select the 'pay in store' option, paying for their shopping while simultaneously collecting Clubcard points.
That means you'll need to make sure you scan your Clubcard after your shopping has been scanned, then pay separately with card or cash instead.
The supermarket claimed the decision was made because alternative payment methods were becoming more popular with its customers, and highlighted that the change won't affect your existing points.
@prettyinpinks asked, 'did anyone else get this weird Tesco email today about £100 of Clubcard points being ours and then not being ours,' while @DiscombobulatedMix20 asked in the r/Tesco Subreddit whether 'this occurred to anyone else?'
'Funny day today, nearly was refused an energy drink for no ID until the security guy helped me out, managed to buy a good variety of reduced items but this email has taken the cake,' they added.
Elsewhere in Tesco news, last month the supermarket added a rather decadent new item to its lunchtime meal deal lineup.
That's right: a single Glazed Original Krispy Kreme now technically counts as a 'snack' item as part of both the regular and premium meal deals, which cost £4 (£3.60 with a Clubcard) and £5.50 (or £5), respectively. More Trending
And it's a bargain too, as outside of the meal deal offer, just one of the doughnuts costs £1.99. Work smarter, not harder, as they say.
It's safe to say that Tesco meal deal fans were simply ecstatic. Posting over on TikTok, @ellieannahawkes asked, 'why did no one tell me a plain Krispy Kreme was included in Tesco meal deals please?'
Over in the comments section, @thedeardiaries wrote 'this is game changing omg,' while @diaryofcait joked 'live love Krispy Kreme.'
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@moraixe laughed 'let's not make other people aware of this,' as @rytis_xo labelled the new move 'insane,' adding 'thank u Tesco.'
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Get in touch by emailing MetroLifestyleTeam@Metro.co.uk.
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