Indian Railways Reforms: Indian Railways Revamps Ticket Reservation System for Improved Passenger Experience, ET Infra
Reservation charting to begin earlier
Advt
Modern reservation system by December
Authentication measures for Tatkal bookings
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ETInfra
Indian Railways is making changes to its ticketing system to improve passenger convenience, with reforms covering ticket reservation, charting, and authentication for Tatkal bookings Railway Minister Ashwini Vaishnaw has reviewed ongoing reforms and accepted a proposal to advance the preparation of reservation charts. Currently, charts are prepared four hours before train departure, which creates uncertainty for waitlisted passengers, particularly those travelling from remote locations.To address this, the Railway Board has proposed that reservation charts be prepared eight hours before departure. For trains departing before 1400 hrs, the chart will be prepared at 2100 hrs the previous day. The Railway Minister approved phased implementation of this system to avoid disruption.According to the ministry, this move is aimed at providing earlier updates on waitlist status, enabling passengers to make alternative arrangements in advance.The Railway Minister also reviewed progress on the development of a new Passenger Reservation System (PRS), being executed by the Centre for Railway Information Systems ( CRIS ). The upgraded PRS is expected to be operational by December of this year.The new system will be designed to handle a higher volume of traffic. It will enable over 1.5 lakh ticket bookings per minute, up from the current 32,000. Ticket enquiry capacity will increase from 4 lakh to over 40 lakh per minute.The upgraded PRS will include multilingual support and an interface that allows users to submit seating preferences and view fare calendars. It will also include booking and enquiry options for users such as Divyangjan, students and patients.From July 1, 2025, only authenticated users will be allowed to book Tatkal tickets on the IRCTC website and mobile app. From the end of July, OTP-based authentication will also be introduced.The minister has directed officials to broaden the authentication process by enabling Aadhaar or other verifiable government IDs through DigiLocker.
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