Three UK apologises for day-long outage but customers are all saying same thing
Three UK has apologised to its customers after a day-long outage wreaked havoc for thousands of Brits up and down the country - with users now demanding compensation after they were unable to make or receive calls for more than 15 hours.
Fuming customers threatened to ditch the network after being left in the dark for hours, with some even missing doctor's appointments and several others unable to call 999. The outage, which began at around 7:45am on Wednesday, was not resolved until 10pm. In a late night update to customers, Three UK took to X, writing: "Following an issue earlier today, Voice and SMS services are now returning to near-normal levels. Data services continue to work normally and we're monitoring the network closely. We understand how disruptive this has been and sincerely apologise for today's inconvenience."
But the mobile network provider was then inundated with requests from furious users demanding they receive compensation for the loss of services. Almost 10,000 people logged issues with the network yesterday, with the majority of complaints (80%) from those who could not make or receive voice calls, 17% who could not get phone signal and 3% who were having trouble connecting to the internet, according to Downdetector.
One user responded to the update saying: "You forgot to add what are we getting for the disruption?", while another threatened to leave. "I'm afraid I'll be leaving after this latest episode," the disgruntled customer said. "I'm now having to work at the weekend to play catch up with a full day lost today. It's the lack of information that really stings. Poor form."
A third asked: "Will customers be compensated for loss of services?" One simply replied "Compensation needed for all today breach of contract," while several others responded to the update claiming their voice and SMS services were still not working.
One customer claims they missed a scheduled doctors appointment as a result of the ongoing issues. "This is crazy with Three just missed an online doctor's appointment. Rubbish network," the customer said. Another said: "Can't make or receive calls. Newcastle Upon Tyne. Compensation now!"
The furious comments came as the network provider apologised for any inconvenience caused - but failed to offer customers a rough timeframe for when they could expect issues to be resolved on Wednesday, telling them "we don't have a timeframe to share at present."
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