Verizon's Consumer Group CEO takes a huge step toward improving the company and the industry
While it all sounds like the usual fluff that an executive writes his customers to keep them from leaving, Verizon 's Consumer Group CEO included something at the end of his email that was surprising. To help Verizon customers pass along their experiences to the CEO so he can hear what is going on, Sampath included his email address so that Verizon customers could pass along to him their experiences as Verizon subscribers.
Verizon Consumer Group CEO Sowmyanarayan Sampath has an opportunity to improve Verizon and fix the wireless industry. | Image credit-Verizon
To let you know how rare this is, as a Verizon subscriber myself for over 20 years, there were times when I really wanted to speak to the CEO, who was Lowell McAdam at one point in time. Somehow, I figured out the email address for his office and was able to communicate with McAdam's team. So I can really appreciate what Sampath is doing. The important question is, "Will the CEO of the consumer group investigate customer complaints and actually make the necessary changes?"
The Verizon executive might not get the opportunity to read all of the emails sent to him. But he has the opportunity to make Verizon subscribers feel better by at least having members of his team read these emails and respond to them. This is the sort of thing that T-Mobile CEO Mike Sievert should do, but probably never will. Appearing at investor and tech conferences might be great for getting your name in print and perhaps goosing the price of the stock up. But it doesn't fix the problem that some T-Mobile subscribers might have when they notice that a rep charged them for new lines they didn't ask for, or they were charged for device insurance they didn't want.
To be fair, this happens to other carriers besides T-Mobile . But if Verizon 's Sampath actually follows through on his email and eliminates customer pain points by making changes, this is going to help Verizon lower its churn rate. It also will help the firm keep more subscribers, and perhaps steal some away from its rivals.
It seems to me that there used to be a carrier that eliminated customer pain points, put customers first, and this helped them become the fastest growing and most innovative wireless provider in the U.S. Do you remember who that carrier was? Yes, it was T-Mobile back in the day when it was the Un-carrier. Of course, T-Mobile had a different CEO at the time. While John Legere seemed to be as customer-friendly as a CEO could be, I don't recall Legere giving away his personal email address in an email sent to customers.
Sampath has a golden opportunity to do several things now. He can turn Verizon into the consumer-friendly carrier that T-Mobile used to be. He can help improve the image of the industry which, frankly, seems to be ahead of only used car sales in the U.S. All the executive has to do is read the emails he is sent and reply with some answers that help to relieve Verizon customers' pain points and let them know that they are being heard. That will make them feel happy to be Verizon customers.
A little more than a decade ago, this was the formula used by John Legere with T-Mobile . He made T-Mobile customers feel special, as though they were part of something big. That they were part of a big team. It worked until he left. Now, Sampath and Verizon have fired the first salvo in an effort to fix an industry that has been broken.
Secure your connection now at a bargain price!
We may earn a commission if you make a purchase This offer is not available in your area.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Phone Arena
14 minutes ago
- Phone Arena
Remember the Cambridge Analytica scandal? Zuckerberg and Meta settle $8 billion lawsuit
Do you recall the Cambridge Analytica scandal? Yes, I remember it clearly to this day. Now that you mention it, it all comes back. Never heard of it. Yes, I remember it clearly to this day. 0% Now that you mention it, it all comes back. 0% Never heard of it. 0% Receive the latest Apps news By subscribing you agree to our terms and conditions and privacy policy The settlement was announced Thursday during a hearing in Delaware, just as the trial was about to begin its second day. Details of the settlement remain confidential for the moment, and attorneys for the defense offered no comment, while the judge congratulated both sides on resolving the lawsuit, brought by Meta shareholders, accused Zuckerberg, venture capitalist Marc Andreessen, Sandberg, and other former executives of failing to prevent privacy breaches that cost the company billions in regulatory dispute centered on Facebook's failure to follow a 2012 FTC agreement to protect user data, which led to a $5 billion fine in 2019. Shareholders wanted executives to repay the company from their own wealth, but the defendants called the claims "extreme" and denied any trial was expected to feature testimony from prominent figures, including Zuckerberg, Sandberg, Netflix co-founder Reed Hastings, and Palantir co-founder Peter Thiel. Zuckerberg was slated to testify Monday, and Sandberg later in the week. Sandberg was criticized for deleting important emails, which hurt her defense in court. By settling, she and the others avoid having to testify under oath or reveal information that could harm the core of the lawsuit were so-called Caremark claims – lawsuits that say company leaders didn't do their job to keep the company out of legal trouble. Basically, shareholders argue the board ignored big warning signs or didn't set up any system to make sure the company followed the law. These cases are very hard to win because you have to prove the leaders acted in bad faith, not just made allegations stemmed from the Cambridge Analytica scandal, which involved the political consulting firm improperly collecting data from millions of Facebook users without their consent. This data was used to target voters during the 2016 US presidential election and other campaigns. The breach exposed major flaws in Facebook's data privacy practices and sparked global outrage. It led to investigations, significant fines – including a $5 billion penalty from the Federal Trade Commission – and raised awareness about how personal information is handled by social media platforms.I think it's safe to say that it's all forgotten by now – forgotten by regular Facebook users, I mean. Zuck and co. will remember this little stunt for life.
Phone Arena
14 minutes ago
- Phone Arena
Well-liked JBL Flip 6 drops below $80 in a new limited-time deal
JBL Flip 6: Save 38% at Woot! $79 95 $129 95 $50 off (38%) Act fast and get the JBL Flip 6 for just under $80, scoring $50 in savings in the process. The speaker may be compact, but it offers loud sound backed by high durability. It's among the best on the market, so don't miss out! Buy at Woot Granted, the speaker doesn't come with the standard 1-year manufacturer's warranty, which may be a drawback for some. On the flip side, you'll get Woot's 90-day Limited Warranty, so your speaker will still be covered for a few months. Plus, the JBL Flip 6 packs so much value that it's unmissable at its current price on Woot, even without the standard warranty. Receive the latest mobile news By subscribing you agree to our terms and conditions and privacy policy The JBL Flip 6 may not be a huge speaker, but it delivers impressively powerful sound for its size. And for the times when it's not quite loud enough—like during a big gathering—you can easily fix that by pairing it with another JBL speaker using its PartyBoost feature. It's quite durable, too. With an IP67 rating, it's both dustproof and water-resistant, able to withstand full submersion in up to three feet of water for as long as 30 minutes. On top of that, it offers up to 12 hours of battery life on a single charge, which is respectable given its smaller size. Overall, the JBL Flip 6 packs a lot of bang for the buck, especially at just under $80. So, don't wait—take advantage of Woot's limited-time deal now! Granted, the speaker doesn't come with the standard 1-year manufacturer's warranty, which may be a drawback for some. On the flip side, you'll get Woot's 90-day Limited Warranty, so your speaker will still be covered for a few months. Plus, the JBL Flip 6 packs so much value that it's unmissable at its current price on Woot, even without the standard JBL Flip 6 may not be a huge speaker, but it delivers impressively powerful sound for its size. And for the times when it's not quite loud enough—like during a big gathering—you can easily fix that by pairing it with another JBL speaker using its PartyBoost quite durable, too. With an IP67 rating, it's both dustproof and water-resistant, able to withstand full submersion in up to three feet of water for as long as 30 minutes. On top of that, it offers up to 12 hours of battery life on a single charge, which is respectable given its smaller the JBL Flip 6 packs a lot of bang for the buck, especially at just under $80. So, don't wait—take advantage of Woot's limited-time deal now! How does snagging one of the best Bluetooth speakers out there for just under $80 sound to you? Probably like a deal you don't want to miss. That's why we strongly encourage you to act fast and grab a brand-new JBL Flip 6 with Woot's latest offer, as you'll likely regret not taking advantage of it if it now, the Amazon-owned retailer is offering a massive 38% discount on this bad boy, slashing $50 off its price. That means you can treat yourself to a unit for just $79.95, down from the speaker's usual price of about $130. Of course, in true Woot fashion, this is a limited-time deal, so acting fast and taking advantage of it now is definitely crucial.
Phone Arena
an hour ago
- Phone Arena
Amazon cuts the price of the 11-inch iPad Pro (M4), making it unmissable
Apple's iPad Pros are among the best on the market, so every time you can snag one at a sweet discount is an unmissable opportunity. That's why we're happy to report that the 11-inch iPad Pro with an M4 chip and 256GB of storage is currently available at a lovely $100 price cut on Amazon. Thanks to this markdown, shoppers looking to upgrade their tablet game can score one of the most powerful tablets money can buy for south of $900. We encourage you to act fast and take advantage of this deal as soon as possible, as you can't go wrong with purchasing this beast of a tablet. $100 off (10%) Act fast and save $100 on the 256GB version of the 11-inch iPad Pro with an M4 chip. The tablet delivers insanely fast performance, has a gorgeous display, and is a great long-term investment. Don't miss out! Buy at Amazon The M4 chip is a high-end SoC through and through, outperforming most top-tier processors in raw power. Not to mention, this is the same silicon that powers Apple's latest Macs and MacBooks, so you'll have an immense amount of firepower right at your fingertips. Plus, Apple's chips are known for delivering blazing-fast performance for years to come, making the iPad Pro with an M4 chip a smart long-term investment. On top of that, this powerhouse features a gorgeous 13-inch Ultra Retina Tandem OLED screen with a 2752 x 2064 resolution, HDR, and Dolby Vision support, delivering stunning visuals. So, it's not only perfect for work but also great for watching your favorite Apple TV+ series or playing games. All in all, the M4-powered iPad Pro is a smart buy that should serve you well for years. It's perfect for both work and play, making it your go-to device for almost anything. So, don't hesitate! Tap the offer button at the beginning of this article and grab one at a bargain price today!
