logo
Sustainability emerges as a key enabler of business excellence across the Middle East, reveals new PwC Middle East report

Sustainability emerges as a key enabler of business excellence across the Middle East, reveals new PwC Middle East report

Zawya14-04-2025

Integrating sustainability into core operations helps organisations remain future proof, stay compliant and create lasting value
Riyadh, KSA – As governments and businesses across the Middle East drive forward their economic transformation agendas, PwC Middle East releases a new report that explores the key role of sustainability in shaping future-ready business strategies.
PwC Middle East latest report, Embracing sustainable transformation: The path to business excellence provides valuable insights into how leading organisations embed sustainability into their transformation journeys, enhancing efficiency, resilience and long-term value for stakeholders.
The report comes at a pivotal time, as national visions such as Saudi Arabia's Vision 2030 and We the UAE 2031 drive the integration of environmental and social impact considerations into core business practices, an essential step toward achieving sustainable growth in the region.
Riyadh Al Najjar, PwC Middle East Chairman of the Board & KSA Country Senior Partner, commented: 'Saudi Arabia's transformational journey demonstrates how economic diversification, business growth, and sustainable development can go hand in hand. As the Kingdom creates new industries, unlocks innovation and enables a more inclusive, sustainable future for generations to come - businesses have a unique opportunity to align with this vision by embedding sustainability into their corporate strategies, operations, and culture.'
From aviation to urban development and industrial manufacturing, organisations align their sustainability goals to future-proof operations and deliver impact. The report features real-world examples of this shift in action:
Saudi Aramco advances industrial transformation through investments in carbon capture technologies and expanding its renewable energy portfolio.
Etihad Airways enhances fuel efficiency and invests in sustainable aviation fuels (SAF) to align with the UAE's decarbonisation goals.
Aldar Properties incorporates sustainability into its project development strategy, achieving high Estidama ratings for efficient urban development.
Masdar City stands as a model of sustainable urban development, offering a free zone with attractive tax incentives and access for businesses focused on clean energy solutions.
Tamer Elleisi, PwC Middle East Transformation Management Consulting Partner shared:
'Embedding sustainability at the core of transformation enables businesses to unlock long-term value and strengthen their competitive advantage. In our region, it's clear that sustainability works best when it's part of the bigger picture, integrated into the way businesses grow, innovate, and lead."
The initiatives support an evolving financial landscape. Compared to 2023, 2.5 times more companies in the region now plan to access green loans and bonds, reflecting a broader shift toward sustainable financing models that support national and global environmental priorities.
Despite this momentum, organisations still face critical challenges in embedding sustainability into transformation projects. Findings from last year's Sustainability in the Middle East report show that one in three executives cited a lack of internal skills and sustainability expertise as a significant barrier. Additionally, 22% of respondents pointed to the absence of supportive government policies, while 19% flagged conflicting regulations across jurisdictions, emphasising the need for harmonised policy frameworks to enable cross-border progress.
Many businesses also struggle with integrating sustainability goals into broader corporate strategies, managing sustainability-related data effectively, and securing necessary funding for long-term initiatives. To address these barriers, PwC's approach focuses on three core lenses: strategic, operational, and cultural, designed to embed sustainability into every aspect of transformation at scale.
The strategic lens aligns sustainability with transformation objectives to unlock financial returns and long-term value. The operational lens embeds sustainable practices into day-to-day processes, leveraging AI, data, and circular economy principles to enhance agility and reduce environmental impact. The cultural lens promotes a sustainability-first mindset, driven by leadership commitment, employee upskilling, and organisational change.
Together, these three lenses enable organisations to lead with purpose, ensuring sustainability is not just a parallel track but a central driver of successful, future-ready transformation projects. From ESG-aligned KPIs to sustainable value chains, the report provides a clear framework for businesses to drive impact.
As the region moves toward a low-carbon, inclusive economy, the report underscores the urgency for both private and public sector organisations to transition from ambition to execution, leading with purpose, agility, and impact.
Read the full report here: link
About PwC
At PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 149 countries with more than 370,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.
Established in the Middle East for over 40 years, PwC Middle East has 30 offices across 12 countries in the region with around 12,000 people. (www.pwc.com/me).
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.
© 2025 PwC. All rights reserved

Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Workplace innovation in focus as UAE employees seek wellness-focused offices
Workplace innovation in focus as UAE employees seek wellness-focused offices

Al Etihad

time5 hours ago

  • Al Etihad

Workplace innovation in focus as UAE employees seek wellness-focused offices

11 June 2025 00:15 SARA ALZAABI (ABU DHABI)For many UAE employees, offices are no longer just 'business hubs' but a space that should spark creativity and support their wellbeing as they prefer spending majority of their time in the workplace, a new survey has and design firm Gensler's latest Global Workplace survey provides a glimpse into the emerging needs of employees, based on insights from over 16,800 full-time office workers from 15 countries, including the employees opt to spend 67% of their workweek in office, which is above the global average of 60%, the poll showed. The intent is not merely about marking one's attendance but being part of 'experiences that matter'. They wanted to participate in team meetings and confidential conversations, while also aiming to be visible to the senior 28%, however, believe their meeting spaces are equipped to support these activities effectively.'Our research shows that employees want to come to the office for what they can't get at home: team synergy, chance encounters, and real-time decision-making,' Edith Eddy, Senior Interior Designer for Workplace at Gensler Middle East, told Aletihad.'We have an opportunity to redesign the office around collaboration - with a mix of enclosed and open zones, advanced tech for hybrid work, acoustic control, and hospitality-grade amenities that encourage teams to gather, create, and solve together.'The poll found that the UAE is among the top five countries where employees seek 'imaginative' and 'wellness-focused' spaces for aligns with a global trend that shows a growing preference for 'creative labs' and 'nature retreats' that create flexible, tranquil, and purpose-driven environments that support innovation and wellbeing. Setting the BenchmarkWith the UAE's constant drive to innovate, offices in the country have the potential to serve as global models for future-ready workplace design, Eddy said. 'With ambitious national agendas like We the UAE 2031 and the National Strategy for Wellbeing, there's a powerful mandate to re-imagine offices as enablers of innovation, talent retention, and wellbeing,' she said.'By designing spaces that prioritise creativity, connection, and cultural resonance, the UAE can set a global benchmark for future-ready workplaces that align with both economic and human capital goals.'Multiple regional headquarters that Gensler had designed in the country, for example, 'have gone on to pioneer the design template for all other offices for international clients around the globe', Eddy said. Preferred Amenities The distinctive Emirati community spirit and hospitality culture are also being reflected in workplace design, Eddy said. Here, offices value on-site prayer rooms as well as informal dining areas and also prefer offices that are within walking distance to coffee shops, medical centres, green spaces, and places of worship, highlighting a need for holistic, community-focused work terms of on-site amenities, employees in the country prioritised cafés, coworking zones, quiet rooms, libraries, and innovation hubs. Compared to their peers around the world, they are also more likely to value flexible work areas and food halls.'Purposeful design can transform the office from a place of routine into a platform for creativity and impact,' Eddy said. 'By embedding wellness into the very DNA of workplace design, UAE organisations can unlock higher engagement, lower burnout, and more sustainable performance.'

UAE's large scale projects signal ambition towards a sustainable economy
UAE's large scale projects signal ambition towards a sustainable economy

Khaleej Times

time7 hours ago

  • Khaleej Times

UAE's large scale projects signal ambition towards a sustainable economy

The UAE remains buoyant and forward-thinking, with large-scale transformation initiatives signaling the government ambition to create a sustainable economy for citizens and visitors alike, an industry veteran said. 'The UAE's government is strategically deploying investment into sectors that promise long-term value creation, including infrastructure, tourism, clean energy, digital innovation, and advanced logistics — all of which are catalysts for sustainable economic growth,' Phil Malem, CEO Serco Middle East and +impact, said in an interview. In the UAE, non-oil GDP is being buoyed by increased private sector participation and a push toward becoming a global hub for innovation, trade and talent, he added. It is also noteworthy to look at Saudi Arabia, a country which is in the midst of one of the most ambitious economic diversification programmes in the world under Vision 2030. 'Projects like NEOM, Qiddiya, and the Red Sea Development are not just infrastructure investments; they represent a new economic model based on knowledge, creativity, and future-ready service ecosystems. These megaprojects demand not only advanced service delivery models but also strategic advisory capabilities, and partners who can think, design, and operate at scale. This is where our value proposition is strongest: in delivering outsourced services that are deeply integrated, culturally aligned, and capable of flexing across both the operational and advisory spectrum,' Malem said. Serco has a long established record in the aviation sector, and Malem believes that Dubai's announcement to fully transition airport operations to Al Maktoum International Airport (DWC) over the next decade marks a pivotal moment in the future of global aviation. 'DWC is not just an airport expansion, it is the foundation of a new aviation ecosystem for the UAE. With a projected capacity of 260 million passengers annually, this is a bold redefinition of what global connectivity, passenger experience, and aviation infrastructure can look like. It will reshape air traffic flows, logistics strategies, and the entire passenger journey across the region,' Malem said. For us at Serco, this is a natural alignment with its capabilities and legacy. 'We have long been embedded in the region's aviation sector (supporting Dubai Airports and Sharjah Airport with multiple different services), from managing complex air traffic control operations to delivering end-to-end airport and passenger services. The DWC transformation presents an opportunity to rethink how airports are operated: how data, automation, and talent can be optimised to meet evolving passenger needs, safety standards, and sustainability goals. It also reinforces the need for a highly skilled, locally grounded workforce, which is why our investments in nationalisation, such as training Emirati air traffic controllers and operational leaders, will continue to scale in line with the country's ambitions,' Malem said. Public-private collaboration remains fundamental to the success of national transformation agendas in the region, the Serco Middle East CEO said. 'Given that many of the region's largest organisations are government-owned or backed, the ability of private sector partners to operate in true alignment with public sector goals is what determines long-term impact. Governments are not just looking for service providers, they are looking for partners who understand the national vision, share their values, and bring both global expertise and local commitment to the table. This is particularly critical in sectors like aviation, transport, defence, and citizen services, where the outcomes affect millions of lives and require long-term strategic thinking,' Malem said. Serco has invested significantly in building a pipeline of local talent, not through box-ticking, but through structured programmes that upskill, train, and provide meaningful, international-standard experience to Emirati and Saudi nationals. 'Collaboration, when built on trust and mutual purpose, becomes a multiplier. It allows us to move faster, operate smarter, and create shared outcomes. In this region, where ambition is high and transformation is constant, public-private partnerships, grounded in capability and integrity, are the engine that will power sustainable progress,' Malem said. As artificial intelligence becomes increasingly part of our day-to-day lives, the expectations around customer experience are evolving at an unprecedented pace. 'For companies operating in the UAE and across the GCC, the challenge is twofold: how do you harness cutting-edge technology like AI, while maintaining the empathy and understanding that truly great experiences are built on? I believe the answer lies in blending technological innovation with human insight, which is exactly what we've set out to do through our recently launched company, +impact, Serco's advisory business,' Malem said. Through +impact, Serco is focused on delivering measurable, purpose-driven outcomes. 'One of our core services at +impact is advisory within the customer experience space, and we bring deep expertise in behavioural insight, service design, and user experience, enabling us to map real customer journeys and design solutions that anticipate needs - not just respond to them. It allows us to embed empathy and innovation directly into service delivery, creating experiences that build trust, satisfaction, and long-term loyalty,' Malem said. But AI alone isn't enough. It must be paired with strong human understanding and strategic advisory capability. 'This is where I see this convergence of AI, data, design, and operational excellence as the future of service delivery. We are proud to make an impact across governments and organisations across the region as they lead the way in defining what exceptional, human-centred experiences look like in the digital age,' Malem said.

Saudi crude oil supply to China to dip in July, sources say
Saudi crude oil supply to China to dip in July, sources say

Khaleej Times

time8 hours ago

  • Khaleej Times

Saudi crude oil supply to China to dip in July, sources say

Saudi Arabia's crude oil supply to China is set to dip slightly in July, trade sources said on Tuesday, but still strong for a third straight month as the OPEC leader regains its market share supplying the world's top crude importer. State oil firm Saudi Aramco will ship about 47 million barrels to China in July, a tally of allocations to Chinese refiners showed, 1 million barrels less than June's allotted volume. State refiners Sinopec, PetroChina and Aramco's joint venture Fujian refinery will be receiving more crude in July, while the allocation for independent refiners Rongsheng Petrochemical, Hengli Petrochemical and Shenghong Petrochemical will dip, the sources said. Saudi Aramco did not immediately respond to a request for comment. The robust Saudi supply comes after the Organization of the Petroleum Exporting Countries and their allies, known as OPEC+, agreed to hike output in July by 411,000 barrels per day for a third consecutive month. Since April, the OPEC+ eight have now made or announced increases totalling 1.37 million bpd, or 62% of the 2.2 million bpd they aim to add back to the market.

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into the world of global news and events? Download our app today from your preferred app store and start exploring.
app-storeplay-store