Don't penalise delivery riders for delays beyond their control, says Loke
Its minister, Anthony Loke, said companies must show greater understanding and avoid punishing riders when delays are due to unavoidable circumstances.
"Sometimes it's the weather, sometimes it's heavy traffic.
"I hope the public will also be more empathetic.
"Don't lash out at riders when your food arrives late. Try to understand what they go through," he said during the launch of Foodpanda Malaysia's rider safety programme today.
The programme, dubbed Pandasafe, is a comprehensive and long-term safety initiative designed to protect and empower delivery partners through a structured safety ecosystem nationwide.
Under the initiative, Foodpanda will introduce a range of integrated safety measures, including structured rider training programmes focused on safe riding techniques, road safety modules, first aid training, first response procedures, corporate social responsibility (CSR) training, and more.
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