Tesco £100k home insurance quote leaves couple baffled
A couple were left reeling after getting a home insurance renewal quote of just under £100,000.Dr Peter Cunningham and his wife Patricia from Newry have insured their bungalow with Tesco for a number of years paying £580 for last year's premium.This year's quote for £99,999 left the couple baffled.Tesco insurance and money services told BBC News NI that "incorrect information" had been sent to Dr Cunningham, but said the company was "unable to renew" his home insurance cover.
When he received the renewal quote, Dr Cunningham said he thought the figure was a typo so called the Tesco helpline."The gentleman I spoke to in the customer call centre was able to confirm that I had been sent out a policy renewal. "I got another letter afterwards, sending me the policy documents. So if it was an error, it was an error times two."Patricia Cunningham said she saw the funny side: "I just laughed - I could not believe it."But she was also worried by what may have happened had the couple not paid attention to the routine letter."If we had been away on holiday and it had automatically renewed, I don't know what would happen," she said."It's absolutely, totally outrageous."
Tesco insurance and money services said the letter had been an isolated error and it was "really sorry"."The error was recognised almost immediately and an updated letter sent explaining that we were unfortunately unable to renew the customer's home insurance cover this year," the statement continued."Insurance providers regularly review underwriting criteria to make decisions based on a number of risk factors. "Unfortunately, this meant that Dr Cunningham was declined for a renewal quote this year."
'Let themselves down'
Dr Cunningham said he believed the refusal to provide insurance cover for the year ahead was because he made a claim after Storm Éowyn."First insurance claim we had in nine years, and it was a storm that nearly blew the whole island to a different position in the Atlantic. "So you could make the assumption that you're being penalised for making a claim."We had an electric surge which blew all the electrics in the house."Tesco Insurance were fantastic, dealt with it incredibly well. It was just over £3,000 and it was paid out very quickly."Tesco Insurance said the denial of a policy for this year was "not related to him having made a previous claim".It has left the couple "disappointed" in the company."They've let themselves down in my eyes in this situation and once trust is gone, trust is very difficult for them to rebuild up again," he added.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Scotsman
3 hours ago
- Scotsman
Lucrative UK supermarket deal gives drivers up to £50 in loyalty points
The supermarket's latest perk makes using its car parks even sweeter ⚡️ Sign up to the weekly Cost Of Living newsletter. Saving tips, deals and money hacks. Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Tesco now rewards EV drivers with Clubcard points for charging at its car parks Earn 1 point for every £1 spent using Pod Point chargers at participating stores Get 2,500 bonus points (worth up to £50) for signing up to Pod Drive home charging Offer is exclusive to Tesco Clubcard members – free to join online Points from public charging appear within 7 days of your session The UK's biggest supermarket is giving electric vehicle (EV) drivers a powerful new reason to plug in – offering up to £50 in reward points through a fresh partnership with charging firm Pod Point. The biggest boost comes for those who sign up to Pod Drive, the company's home charging subscription. Advertisement Hide Ad Advertisement Hide Ad New customers will get a massive 2,500 Clubcard points, worth £25 in Tesco vouchers – or £50 when spent with Clubcard Reward Partners such as easyJet holidays, Disney+, and English Heritage. (Photo: ADRIAN DENNIS/AFP via Getty Images) | AFP via Getty Images But that's not all. As of last week (June 4), EV drivers can now earn Clubcard points every time they charge their car at participating Tesco stores. You'll get one point for every £1 spent when using Pod Point's Vauxhall-branded public chargers located in Tesco car parks across the UK. To qualify, you'll need to be a Clubcard member – it's free to join online, and you'll instantly unlock exclusive prices in-store and online. Advertisement Hide Ad Advertisement Hide Ad To claim the 2,500-point welcome bonus, you must begin your Pod Drive subscription via Pod's website and link your Tesco Clubcard account during sign-up. Points will be credited once your home charger is installed. 'Our customers have long been able to collect points on fuel from Tesco, but now they can do the same when charging their EVs,' said Tesco's Sharma Wilson. 'It means you can park, plug in, and shop – while racking up points towards your next reward.' Melanie Lane, CEO of Pod Point, added: 'We're thrilled to deepen our partnership with Tesco. Making EV charging part of people's daily routines – whether at home or while shopping – helps accelerate the shift to electric.' Advertisement Hide Ad Advertisement Hide Ad Are you struggling to make ends meet as costs continue to rise? You can now send your stories to us online via YourWorld at It's free to use and, once checked, your story will appear on our website and, space allowing, in our newspapers.
Scotsman
4 hours ago
- Scotsman
Lucrative UK supermarket deal gives drivers up to £50 in loyalty points
The supermarket's latest perk makes using its car parks even sweeter ⚡️ Sign up to the weekly Cost Of Living newsletter. Saving tips, deals and money hacks. Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Tesco now rewards EV drivers with Clubcard points for charging at its car parks Earn 1 point for every £1 spent using Pod Point chargers at participating stores Get 2,500 bonus points (worth up to £50) for signing up to Pod Drive home charging Offer is exclusive to Tesco Clubcard members – free to join online Points from public charging appear within 7 days of your session The UK's biggest supermarket is giving electric vehicle (EV) drivers a powerful new reason to plug in – offering up to £50 in reward points through a fresh partnership with charging firm Pod Point. The biggest boost comes for those who sign up to Pod Drive, the company's home charging subscription. Advertisement Hide Ad Advertisement Hide Ad New customers will get a massive 2,500 Clubcard points, worth £25 in Tesco vouchers – or £50 when spent with Clubcard Reward Partners such as easyJet holidays, Disney+, and English Heritage. (Photo: ADRIAN DENNIS/AFP via Getty Images) | AFP via Getty Images But that's not all. As of last week (June 4), EV drivers can now earn Clubcard points every time they charge their car at participating Tesco stores. You'll get one point for every £1 spent when using Pod Point's Vauxhall-branded public chargers located in Tesco car parks across the UK. To qualify, you'll need to be a Clubcard member – it's free to join online, and you'll instantly unlock exclusive prices in-store and online. Advertisement Hide Ad Advertisement Hide Ad To claim the 2,500-point welcome bonus, you must begin your Pod Drive subscription via Pod's website and link your Tesco Clubcard account during sign-up. Points will be credited once your home charger is installed. 'Our customers have long been able to collect points on fuel from Tesco, but now they can do the same when charging their EVs,' said Tesco's Sharma Wilson. 'It means you can park, plug in, and shop – while racking up points towards your next reward.' Melanie Lane, CEO of Pod Point, added: 'We're thrilled to deepen our partnership with Tesco. Making EV charging part of people's daily routines – whether at home or while shopping – helps accelerate the shift to electric.' Advertisement Hide Ad Advertisement Hide Ad
Daily Mirror
6 hours ago
- Daily Mirror
Tesco makes change to how it sells bananas for '4 days extra life'
An estimated one million bananas are binned by UK households every day because they have gone off Tesco is shaking up the way it sells bananas in-store, aiming to extend their shelf life and reduce food waste. Brits are chucking out around a million bananas daily, as the fruit tends to go off fast. The supermarket behemoth has revealed that customers will soon find more green bananas on its shelves, taking longer to ripen and thereby cutting down on waste. Bananas are a favourite choice amongst UK consumers but often end up in the bin because they ripen too quickly; however, Tesco's initiative promises to add about four more days of freshness. This shift in banana sales strategy is in response to the nation's growing appetite for the fruit, with purchasing figures showing a 2.6 per cent increase over the last year, in a market worth £674 million, based on Kantar Worldpanel Data (March 2025), reports the Express. Tesco's banana buyer, Dan Bentley, commented on the fruit's surge in popularity, which saw a sale of nearly 15 million more bananas compared to the previous year. Bentley said, "Bananas have never been more popular on account of their nutritional qualities and versatility in cooking, baking and in making smoothies and milkshakes." And he highlighted the unfortunate reality of their quick ripening, stating, "But unfortunately we know that bananas can ripen quickly so we hope that by offering customers an added longer shelf-life option it will allow them to buy accordingly for the week ahead and hopefully help them cut down on wastage at home." The supermarket giant conducted a survey to understand the banana buying habits and preferences of its customers. The survey revealed that most shoppers purchase one bunch at a time, especially those shopping online. Customers typically consume one banana per day and expect their bunches to last them at least five days. Those who buy single bananas prefer medium ripe ones, while those who buy multiple bunches are motivated by freshness and therefore plan ahead and purchase a range of colours. Overall, online shoppers would prefer their bananas to be greener than they currently receive. Bananas have long been a staple in shopping baskets, alongside milk and bread, and are among the most commonly purchased foods in the UK. In 2009, Tesco became the first UK retailer to change the way this fruit is sold in an effort to combat food waste. One of the major issues affecting the sale of bananas is their tendency to bruise easily when handled, leading to tens of thousands of pounds in wastage costs each year. However, in an attempt to keep bananas in their optimum condition, Tesco has placed them in a specially designed 'hammock' fixture that helps prevent bruising. The 'ripen at home' bananas will be sold in a pack held together by an adhesive band clearly stating what they are. They will be priced at 78p for five bananas, the same price Tesco charges for ripe bananas.
