Saudi banks banned from using WhatsApp for customer service
SAMA's decision aligns with its regulatory authority and commitment to enhancing financial institutions' security standards.
Banks are urged to adopt safer alternatives, such as in-app Live Chat or ChatBot services, while ensuring compliance with personal data protection requirements. Institutions must also educate employees across branches, customer service, and marketing on the new directives.
Also read: Saudi Arabia attracts 2.5 million sports tourists: Minister of Tourism
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