I've been forced to sell my beloved caravan at a holiday park after Haven Holidays increased our rent by £5,000 - we only used it for ten weekends and I'm now £36,000 out of pocket

Daily Mail​

2 days ago

A grandfather has been left £36,000 out of pocket and forced to sell his holiday home in Somerset after the ground rent was increased by £5,000.
Christopher Jeff and his wife, Ida, thought snapping up a caravan using a chunk of their pension would provide a lifetime of happy memories.
But the couple were faced with a tough ultimatum; sell at a loss or continue drowning in mounting annual fees.
The first year's ground rent was £3,127 - which they didn't realise was only a partial payment - and it has since increased to £8,161 which is more than half the cost of the entire caravan.
It's left the retired couple at least £36,000 out of pocket.
'Being unable to pay the ground rent this year, we are in the position of needing to sell the caravan,' Christopher, from Bedworth, told Luxury Travel Daily.
'It's just too expensive to own one of these units. We have only holidayed in it for ten long weekends.'
The former lorry driver first visited Haven Holidays' beachfront park, Doniford Bay, 13 years ago.
They then returned with their grandson and out of curiosity, Christopher asked how much it'd be to own a caravan at the site before spending £14,859 on the secondhand holiday home.
The grandad said: 'We knew we couldn't afford a brand new caravan, but we found what we thought was a nice one that was a bit older.
'I had to cash in a good chunk of my pension to pay for the caravan. I thought it would be worth it for some family holidays away from the rat race.
'We were told that we would be able to resell it back to the park, or we could resell it privately but pay the park 15 per cent.
'We had no intentions of reselling at that point, we wanted the holidays. What we didn't realise was how much all the other costs were going to be.'
The couple forked out on a new microwave, fridge freezer and bedding, totalling £5,000.
They claim to have been 'encouraged' to also pay out for new decking, costing £4,500, as well as a storage box, £300, and a bench for £120.
A MailOnline graphic detailing the hidden costs of owning a static home (pictured)
To cover the mounting annual costs, the Haven salesperson allegedly told the couple that they could rent out the holiday home privately.
But to do so, they'd need to have someone staying in it every single week of the season for £450, including passes.
He said: 'If we were using it some weeks ourselves, we would have to charge even more than that.
'Haven were undercutting us by renting their own caravans cheaper all season long - sometimes £150 for a week in the off-season.
'We managed to rent out for a few weeks [last year] - five in total - but my wife, Ida, is still working in sales and all of her commission was used up covering the shortfall in rent.
'Also the park is closed for three months.
'That's a quarter of the year we can't even advertise it for rent.'
Christopher and Ida have tried to sell the caravan back to Haven, though they claim to have been told they have 'too much stock already and couldn't make an offer' unless they upgraded to a more expensive unit.
The best offer they've had so far privately is £3,000 and with the added 15 per cent commission to pay the park on any private sales, they're looking at a gut-wrenching £12,450 loss.
He added: 'Even that offer fell through due to the costs involved.
'Nobody wants to buy a caravan and take on the commitment of paying over £8,000 for nine months of caravan access.
'Especially when you can't rent it out and break even because it's cheaper for guests to go directly through Haven.'
European Consumer Claims has been called in to help get the couple's money back.
Greg Wilson, CEO, said: 'When we first started looking into holiday park consumer abuse, we were aware that there were issues.
'However, the sheer scale of wrongdoing was shocking, even to us.'