logo
Hoteliers push back on proposed tax hikes

Hoteliers push back on proposed tax hikes

Yahoo03-03-2025
JAMM AQUINO / 2022 Visitors go through the main entrance at the Diamond Head State Monument park.
1 /2 JAMM AQUINO / 2022 Visitors go through the main entrance at the Diamond Head State Monument park.
STAR-ADVERTISER /2021 Visitors wait at the Hanauma Bay Nature Preserve's admission booths.
2 /2 STAR-ADVERTISER /2021 Visitors wait at the Hanauma Bay Nature Preserve's admission booths.
JAMM AQUINO / 2022 Visitors go through the main entrance at the Diamond Head State Monument park.
STAR-ADVERTISER /2021 Visitors wait at the Hanauma Bay Nature Preserve's admission booths.
Hospitality industry members from the Hawai 'i Hotel Alliance and the American Hotel &Lodging Association are seeking to draw attention to current and looming challenges facing their industry and are pushing back against proposed transient accommodations tax increases that are still moving forward in several bills at the halfway mark of this year's state Legislature.
Their advocacy effort was upfront at the Hospitality Show : Hawai 'i, which HHA and AHLA put on Thursday in Waikiki. HHA President Jerry Gibson, AHLA Executive Vice President Troy Flan ­agan and Kekoa McClellan, spokesperson for AHLA and chief advocate for HHA, were joined by a ballroom full of hospitality industry members. Other prominent speakers at the event included Gov. Josh Green, Honolulu Mayor Rick Blan ­giardi, Maui Mayor Richard Bissen, Kauai Mayor Derek Kawakami, state Rep.
Adrian Tam, Honolulu City Council member Tyler Dos Santos-Tam and more.
The event took place the same day that the state Department of Business, Economic Development and Tourism released preliminary tourism numbers, which indicated that visitor arrivals and visitor spending rose in January from January 2024. However, at this time in 2024, visitor arrivals were weak following the August 2023 Maui wildfires.
In January some 792, 177 visitors came to the Hawaiian Islands, up 3.8 % from January 2024, according to DBEDT's preliminary statistics. Likewise, total visitor spending, without taking inflation into account, rose to $1.89 billion, up 4.7 % from January 2024.
DBEDT Director James Kunane Tokioka said in a statement, 'Hawai 'i's tourism industry had a positive start to the new year with growth in both total visitor arrivals and visitor spending in January 2025, which marked the sixth consecutive month of increases in these key indicators.'
Hospitality industry members from HHA and AHLA, however, painted a less robust picture of statewide tourism performance, especially at hotels, and expressed concern about legislation that is still moving that would potentially increase the TAT, which they said is already too high.
Don 't miss out on what 's happening !
Stay in touch with breaking news, as it happens, conveniently in your email inbox. It 's FREE !
Email 28141 Sign Up By clicking to sign up, you agree to Star-Advertiser 's and Google 's and. This form is protected by reCAPTCHA.
The Senate Ways and Means Committee on Thursday amended and passed Senate Bill 1396, which addresses climate change and mitigates further impacts by authorizing the funding of resiliency projects. It establishes the Climate Mitigation and Resiliency Special Fund and the Economic Development and Revitalization Special Fund. It also increases the TAT and allocates a portion of it to support the fund.
WAM also amended and passed Senate Bill 1395, which establishes a Climate Mitigation and Resiliency Special Fund and allocates the interest earned on balances within the Emergency and Budget Reserve Fund to the special fund as well as allocating a portion of the revenue from the TAT to the special fund.
The House Finance Committee on Wednesday amended and passed House Bill 504, introduced by Rep. Linda Ichiyama (D, Fort Shafter Flats-Salt Lake-Pearl Harbor ). The bill seeks to require a $20 TAT to be levied per night for each furnishing of transient accommodations in exchange for points, miles or other amounts provided through a membership, loyalty or rewards program. It also appropriates funds to the Department of Land and Natural Resources for protection, management and restoration of the state's natural resources.
Green did not directly address these bills when he spoke at the event. He thanked hoteliers for their support during COVID-19 and in the aftermath of the Maui wildfires. Green told them that he understood that Maui had essentially 'suffered a concussion ' after the wildfires, and said that is why he released an extra $6.3 million to support tourism.
'What did Maui show us ? It showed us that we are quite vulnerable. What did we see in Los Angeles ? Exactly the same thing, that we're vulnerable. This is an era where there are additional variables for us to consider. And I know that this is tough because this is our industry here, this is our lead industry, ' he said. 'What we know is that the state of our planet is more volatile. The storms are stronger. The land is drier, and I don't think it's just a cyclical change.'
Green has previously told the Honolulu Star-Advertiser that the state needs at least $200 million annually to respond to climate change, especially following the deadly Aug. 8, 2023, Maui wildfires, which killed 102 people and all but wiped out Lahaina.
'I do not want to panic people with the talk of the TAT increase. I just want to say that these are the things that we are discussing, and to the extent that that happens or that we allow it to happen or we work together to have it happen—make the case, and I will honor it to reinvest in the industry so that the benefit actually outweighs any of the pain, ' he said during Thursday's tourism event.
The idea of forming a Climate Mitigation and Resiliency Special Fund was supported in testimony to WAM and the House Finance Committee by many conservation and sustainability groups and state agencies, especially those that deal with natural resources, climate change and emergency resilience.
Hawaii's short-term rental advocacy groups did not provide testimony. But the hotel industry and its partners continue to push back on any increase in the TAT, which industry leaders like Gibson describe as regressive, especially given a recent 'Travel &Leisure article saying right now, as is, we are the priciest tourism tax in the world.'
Gibson said as tax inclusions rise, visitors might opt for less expensive, illegal short-term rentals or move to a competitive destination.
'The unintended consequence of any TAT increase could reduce total taxes or backfire if it undermines the overall tourism market. A reduction in hotel stays reduces all ancillary income, dining, entertainment and services, ' he said.
Gibson said he and other leaders from HHA instead support earmarking a percentage of existing general fund collections, to which the TAT contributes more than $1.1 billion of revenue, to fund climate change and Department of Hawaiian Home Lands efforts. Gibson said the industry also supports models like Hanauma Bay Nature Preserve, which protects resources by utilizing a reservation system and charging visitors to enter.
They also suggest making cruise ships pay the TAT when their guests are spending the night in ships that are docked in Hawaii.
But Gibson said the low-hanging fruit when it comes to funds is to crack down on illegal short-term rentals by building on Act 17, which passed in 2024 and empowered county governments to effectively enforce short-term rentals.
Stephanie Donoho, administrative director of the Kohala Coast Resort Association and an HHA consultant for Hawaii island, said data from software firm Granicus shows that enforcement of short-term rentals in Hawaii County could generate millions more in transient accommodations tax revenues.
She said Hawaii County's 3 % TAT collections resulted in $24 million for the 2023-2024 fiscal year, and of that amount, $17 million was for the Kohala Coast Resort Association alone, and she said she talked to other hoteliers in Hilo and Kona whose properties paid more than $1 million each.
Donoho said Granicus data shows that there are 8, 737 unique short-term rentals in Hawaii County and that TAT revenue generated for the county would hit more than $22.5 million at 68 % occupancy.
'That tells me that there's a vast underpayment by short-term rentals, ' Donoho said.
Increasing short-term rental enforcement is one point where Green and Hawaii's hospitality industry are in strong agreement.
'We all want to jack up short-term rentals, and the reason, if I may be blunt, is that we simply have too few homes in our community and we are struggling to find homes for local families, ' Green said.
AHLA's Flanagan said illegal short-term rentals are an issue for the hotel industry and communities nationwide but that the stakes are higher in Hawaii, where land and affordable housing are limited and the impacts on the community and traffic are greater.
'Hawaii is like the extreme example, ' Flanagan said.
Gibson said several headwinds have emerged during and since the COVID-19 pandemic, and most recently, he said, federal job cuts are a concern.
'In January we have already seen a 55 % drop in government, military and government contractors to the islands, ' he said. 'This is excellent base business for many of the hotels that has simply dried up and gone away.'
He added that the Hawai 'i Convention Center's closure for repairs in 2026 for large groups, known as citywides, also will 'really hurt Oahu, which will miss those 15 % to 20 % incentive and association groups.'
Gibson said these new and coming challenges are on top of the continued lag in international business, particularly Japan, 'which is still 45 % of what it was in 2019.'
He said the negative impact of the Maui fires on tourism continue to remain front of mind, as do the Los Angeles fires, since 42.6 %
of Hawaii's total hotel room nights come from California.
While DBEDT's January visitor numbers show year-over-year improvement, they still don't reflect a full recovery to the pre-­pandemic 2019 level, which Gibson said is concerning given that there has been no cumulative growth for the past six years.
When compared with pre-pandemic 2019 levels, January visitor arrivals were recovered to only 96.9 %. While DBEDT reported visitor spending rose 17.2 % from 2019, Gibson said that isn't adjusted for inflation and hasn't kept up with new expenses, which he says have increased at least 25 % during the same period.
A major expense has been new union collective bargaining agreements, which Gibson said over the course of the contract includes a $10-per-hour raise in every employee category. He said that brings the average housekeeper's annual earnings with benefits and tips to $85, 040. He said the average bartender will earn $165, 000 a year in wages, tips and benefits.
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Hotel Guest Gets Unexpected Room Service—Then Sees Note From Staff: 'Wow'
Hotel Guest Gets Unexpected Room Service—Then Sees Note From Staff: 'Wow'

Newsweek

time2 days ago

  • Newsweek

Hotel Guest Gets Unexpected Room Service—Then Sees Note From Staff: 'Wow'

The user said in the caption: "I have spent a lot of time cubing around the hotel (especially while waiting for my food). One of the waiters noticed this and often talked about it with me, he said he bought a cube for him and his son because he told his son about a guy solving it at the hotel. Apparently one of the chefs specialty is making fruit Rubik's cubes, and he sent this one up to my room!" The moment stands out in an industry facing ongoing challenges. The 2025 State of the Industry report from the American Hotel and Lodging Association (AHLA) said that 64.9 percent of hotels continue to struggle with staffing shortages. Despite that, total hotel employment in the United States is projected to rise above 2.17 million this year, generating over $128 billion in total compensation. The AHLA report noted that, in the current competitive hospitality market, cleanliness and personalized guest service remain more critical than ever, with many guests prioritizing cleanliness over price or location. Reddit users responded warmly to the thoughtful gesture, highlighting the impact of personalized service in the hospitality industry. "That's so kind of them. Perfect hospitality for sure," commented u/miserableaxolotl. Several praised the creativity of the dessert itself. "Wow! That is so beautiful! Great creativity! …" wrote u/Few_Intention_542, while u/Sweet_Sheepherder_41 said it was "so sweet." User u/MziraGenX summed up the sentiment shared by many, saying: "What a thoughtful gesture! By the waiter, as well as the chef. It seems like they both enjoy their jobs …" Another user, u/Bonzai_Tree, added, "The little touches go a long way," while u/Ok-Permit2640 simply posted: "Nice surprise." Newsweek has contacted the original poster for comment via the Reddit messaging system. Stock image: A man sits in a hotel, smiling while looking at a laptop next to a side table with a covered food plate. Stock image: A man sits in a hotel, smiling while looking at a laptop next to a side table with a covered food plate. Getty Do you have a travel-related video or story to share? Let us know via life@ and your story could be featured on Newsweek.

Key Reason Mom Lets Kids Run Around Loudly in Hotel Room Goes Viral
Key Reason Mom Lets Kids Run Around Loudly in Hotel Room Goes Viral

Newsweek

time25-07-2025

  • Newsweek

Key Reason Mom Lets Kids Run Around Loudly in Hotel Room Goes Viral

A video about a mom's practical hotel tip for traveling with small children has gone viral on YouTube. "This is why we always ask for a room on the second floor," reads the text overlay in the video posted to YouTube by Kelsey (@kelsewhatelse), which has garnered over 2.9 million views since it was shared on July 14. The clip shows a small child bouncing inside a hotel room, a visual that perfectly matches the mom's advice. "When we stay in a hotel, we always ask if there's a room available on the second floor because little kids are hardwired for movement," the mom says in the video. "And I'm more likely to be able to say yes, you can hop if they're hopping over the breakfast area or the lobby rather than hopping over someone else's hotel room. So, when you check into a hotel with little kids, ask if they have a room on the second." That courtesy may go a long way in the hospitality industry, where guest satisfaction is paramount. According to the 2025 State of the Industry report by the American Hotel and Lodging Association (AHLA), cleanliness and noise levels remain top concerns for hotel guests—often outweighing even price and location. The YouTuber's parenting tip offers a considerate compromise between children's developmental needs and fellow guests' comfort. The mom elaborated on her strategy in a caption accompanying the post. "When we stay in a hotel with little kids, we try to be as courteous and kind to our neighbors as possible," she wrote. "But little kids aren't going to change their developmental needs just because we're in a hotel. Kids need to move. Have you ever seen a toddler walk? They don't walk, they hop. They roll. They skip and scoot. Their brains need this kind of movement, and their brain is telling them they must move this way. Their developmental needs don't care if they're in a hotel." She explained that a second-floor room is often situated above communal areas like pools, lobbies or restaurants, rather than over another guest's room. "We even go the extra mile to walk the bottom floor to confirm that we are indeed not over a first-floor room," the mom added. She advises putting this request in at the time of booking or calling ahead to inform the front desk about why you want a room on the second floor, so they're more likely to be able to meet your request. The strategy has apparently also been praised by hotel staff. "The hotel workers always seem to appreciate that we are being thoughtful towards the other guests with our request," the YouTuber wrote in the caption. "It doesn't always work out this way, and if we end up on another floor we do our best to get their wiggles out outside or in the lobby before we get to the room. Hotels are built to withstand noise, so you don't have to worry too much about it, but we do like to be as courteous as possible." The mom also offered additional insights for keeping peace in shared spaces, especially in the early hours. "When our kids wake up at 6:00 a.m., we get them out of the hotel room. Because we all know little kids aren't exactly quiet and they don't care what time of day it is," she wrote in the caption. "We go hang in the lobby or go for a drive. Or if we have to stay in the room, we put on a movie or let them play on their tablets or read books to them to keep them quiet for the other guests." Newsweek has contacted the original poster for comment via email. This video has not been independently verified. A stock image of a family at a hotel check-in desk. A stock image of a family at a hotel check-in desk. Getty Do you have a travel-related video or story to share? Let us know via life@ and your story could be featured on Newsweek.

US hotels offer more careers, face fewer workers
US hotels offer more careers, face fewer workers

Yahoo

time12-07-2025

  • Yahoo

US hotels offer more careers, face fewer workers

Over the past four years, U.S. hotels have steadily rebuilt their workforce, recovering more than 467,000 jobs lost during the peak of the Covid-19 crisis. By 2024, direct hotel employment exceeded 2.15 million—slightly higher than forecast—and total wages paid surpassed $125 billion. Yet while employment figures continue to rise, the hospitality sector still faces a chronic staffing shortfall that shows little sign of abating. Despite improved recruitment numbers and higher overall compensation, the hotel industry remains under pressure to attract and retain talent. The American Hotel & Lodging Association (AHLA) estimates that 2025 will see the sector add over 14,000 direct jobs, bringing total employment to 2.17 million. However, that still lags behind pre-pandemic benchmarks. More concerningly, nearly two-thirds of hoteliers continue to cite staffing as a major challenge, even as demand for travel and accommodation surges. This dual trend—historic career opportunities on the one hand, persistent worker shortages on the other—defines the present and future of hotel employment in the United States. The hospitality industry is experiencing a sustained upswing in demand, driven by increased leisure travel, rising business events, and growing consumer confidence. Yet the labour market has failed to keep pace. Many former hospitality workers exited the industry during the pandemic, seeking jobs in other sectors offering remote work, higher pay, or more stable hours. The result is a limited labour pool for employers who must now compete not only with one another but with a broader range of industries. A December 2024 AHLA-Hireology survey revealed that 64.9% of hoteliers are still experiencing staffing shortages. In response, the sector has embraced new talent acquisition strategies. Nearly half of hotel employers (47.5%) are increasing wages to attract staff, while others are offering flexible scheduling (19.6%) and employee perks such as hotel discounts (13.4%). These strategies are part of a wider trend towards improving the perception of hospitality careers, particularly among younger workers. But filling vacancies remains a persistent hurdle, especially in roles such as housekeeping, food service, and maintenance—positions that are often labour-intensive and less flexible. Despite its staffing challenges, the hotel industry continues to offer one of the most dynamic paths for career growth. According to job search platform Indeed, hotel housekeeping ranks among the top 12 roles in terms of upward mobility, with many workers able to progress into supervisory or management roles within a few years. A significant number of hospitality leaders began their careers on the front lines, highlighting the potential for internal promotion and long-term advancement. In fact, 72.1% of industry professionals surveyed believe that opportunities for career progression are either stronger than ever or have remained steady since the pandemic. The AHLA Foundation plays a central role in developing the industry's talent pipeline. Through targeted recruitment programmes, scholarship funding, and on-the-job training, the Foundation has supported more than 45,000 hospitality workers. Since its creation, it has reinvested nearly $44 million into career development initiatives designed to help employees thrive in hospitality. These efforts are essential not only for individual career growth but also for building a sustainable future for the industry. As the workforce evolves, programmes that foster skills development and career longevity will be critical in addressing long-term employment needs. To address the workforce gap, hotel operators are expanding their efforts beyond traditional hiring practices. Many are partnering with local workforce development agencies, community colleges, and high schools to introduce students and jobseekers to hospitality careers. Others are investing in employer branding and storytelling to highlight the diversity and flexibility of roles available—from front-desk management to culinary arts, marketing, and engineering. Retention remains as important as recruitment. While wage increases help, today's workers are also looking for inclusive workplaces, mental health support, and clear career pathways. Employers that provide structured training, recognition programmes, and leadership development are more likely to retain top talent. Automation and technology also play a role in easing workforce burdens. Hotels are investing in tools that streamline guest services, allowing limited staff to operate more efficiently. However, the personal touch remains integral to the hospitality experience, meaning that human capital will remain at the heart of the industry for years to come. Looking forward, employment in the hotel sector is expected to continue its gradual upward trajectory. Forecasts suggest total compensation in 2025 will exceed $128 billion, a 2.13% increase over the previous year. While this represents real progress, it's clear that solving the workforce puzzle will take more than just time—it will require investment, innovation, and a renewed commitment to people. "US hotels offer more careers, face fewer workers" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store