Oman court fines furniture business RO 1,000 for Consumer Law violations
The case began when a customer filed a complaint with the Consumer Protection Department in Barka after the business failed to deliver five customised bedframes on time. The customer had paid an advance of RO 450 towards a total contract value of RO 870, with an agreement that the products would be ready within three weeks.
Despite repeated delays, the establishment did not meet the deadline, prompting the consumer to escalate the matter. After efforts to resolve the dispute amicably failed, the case was handed to the Public Prosecution, which referred it to the court.
The court convicted the business representatives of two offences: failing to provide the agreed service properly and not issuing a clear invoice in Arabic as proof of the transaction. Each representative was fined RO 500 for the first offence and RO 400 for the second. The penalties were merged, with the higher fine enforced, and the defendants were ordered to bear legal costs.
The Consumer Protection Authority reiterated the importance of compliance with consumer laws and regulations. It said it would take legal action against violators to protect consumer rights and maintain the integrity of commercial transactions.
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