RingGo's parking enforcement on our street has left us stressed and pig sick – it's complicated and unfair
LOCALS have hit out at the parking service that handles permits on behalf of the city council.
Glasgow residents say they are ''constantly on edge" and suffering ''unnecessary stress'' while they live in fear of receiving
5
Locals describe being "constantly on edge"
Credit: SWNS
The locals say the
Rhona Mackinnon had to write off her car in early April and added her new vehicle to the mobile app hoping to continue using her resident's permit.
But she says after 21 days the app reverted to her old car without notice and she was fined.
She claims she has been unable to get help from the company or Glasgow City Council and is fearful she could get more unfair
Read more in Motors
She said: "I asked them to prolong the car that I have now.
"RingGo said: 'You need to speak to Glasgow City Council', the council said: 'You need to speak to RingGo'.
"It just doesn't allow me to add it to resident parking for whatever reason.
"Now, my car is out there and I could quite easily get a
Most read in Motors
"When I'm working from home, I'm constantly on edge, I'm looking out the window.
"I'm at my wits' end, they just make it as difficult as possible.
"It's an unnecessary stress that I shouldn't have to deal with. I should be able to park outside my front door.
"It's literally affecting my quality of life."
Her neighbour, Victoria Ulph, agreed and explained her issue with visitor vouchers.
Visitor vouchers are bizarre documents given to guests to log their visiting times and allow them to
5
Residents reportedly cant get any more "visitor vouchers"
Credit: SWNS
5
Victoria Ulph says her elderly parents can't visit as much as they'd like
Credit: SWNS
All residents are entitled to five booklets, containing five visitor vouchers.
This restricts residents to just 25 visits a year from friends and family, all within an
Victoria explained: "This means I have to say to my 85-year-old parents that there is a maximum 25 visits per year.
"I asked and they said they can't give me any more. That's the limit. There's no rhyme or reason to this.
"One time, my parents were five minutes late. Coming down the stairs, they received a
She said the system means that cleaners, babysitters and garden workers cannot park in front of the properties while they work.
Victoria pointed out that Glaswegians are less likely to come and use small businesses in the area because of the lack of
She added: "It's stopping jobs, business and it's stopping, quite frankly, my right to a family life.
"I'm absolutely pig sick of thinking of mum and dad.
"Can you imagine the number of people who don't come here to use local shops because of this? It's crazy."
"It makes everyone anxious. It's horrible."
At the last meeting, Douglas Peacock, chair of NKCC, said: "This has been on the agenda a couple of times.
"I have had a real big problem getting my
"The council and the company were telling me different things about when to renew my resident's permit.
"It's terrible. So many things don't work, the council has been no use.
"On the RingGo site, there was a blank page."
5
The bizarre rules have also upset the local community council
Credit: SWNS
5
Rhona and Victoria have both had issues with the parking permit provider
Credit: SWNS
An attendee added: "It doesn't work the way it should, it's very annoying."
A RingGo spokesperson said they will liaise with Rhona Mackinnon to fix the problem.
They added: "We are committed to making
"We work closely with local councils to deliver parking solutions that meet community needs.
"It is important to note that some policies, such as visitor voucher limits and parking durations, are set by our local authority partners. We support standardising a ten-minute grace period to ensure fair and consistent treatment for
"We have a dialogue with North Kelvin Community Council and would encourage council members to share any feedback that can improve our service with us directly."
A Glasgow City Council spokesperson said: "The Ringo App allows a vehicle, such as a
"After 21 days, the app will revert to using the original vehicle identified on a permit.
"However, further temporary changes lasting up to 21 days at a time can be easily arranged by logging on to permit holder's account on the
"This information has been communicated directly to Ms McKinnon by our staff.
"Up to 40 vouchers are available initially and more can be requested as required.
"A voucher lasts for six hours and more than one voucher can be displayed at a time, which allows for a longer
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RingGo's parking enforcement on our street has left us stressed and pig sick – it's complicated and unfair
LOCALS have hit out at the parking service that handles permits on behalf of the city council. Glasgow residents say they are ''constantly on edge" and suffering ''unnecessary stress'' while they live in fear of receiving 5 Locals describe being "constantly on edge" Credit: SWNS The locals say the Rhona Mackinnon had to write off her car in early April and added her new vehicle to the mobile app hoping to continue using her resident's permit. But she says after 21 days the app reverted to her old car without notice and she was fined. She claims she has been unable to get help from the company or Glasgow City Council and is fearful she could get more unfair Read more in Motors She said: "I asked them to prolong the car that I have now. "RingGo said: 'You need to speak to Glasgow City Council', the council said: 'You need to speak to RingGo'. "It just doesn't allow me to add it to resident parking for whatever reason. "Now, my car is out there and I could quite easily get a Most read in Motors "When I'm working from home, I'm constantly on edge, I'm looking out the window. "I'm at my wits' end, they just make it as difficult as possible. "It's an unnecessary stress that I shouldn't have to deal with. I should be able to park outside my front door. "It's literally affecting my quality of life." Her neighbour, Victoria Ulph, agreed and explained her issue with visitor vouchers. Visitor vouchers are bizarre documents given to guests to log their visiting times and allow them to 5 Residents reportedly cant get any more "visitor vouchers" Credit: SWNS 5 Victoria Ulph says her elderly parents can't visit as much as they'd like Credit: SWNS All residents are entitled to five booklets, containing five visitor vouchers. This restricts residents to just 25 visits a year from friends and family, all within an Victoria explained: "This means I have to say to my 85-year-old parents that there is a maximum 25 visits per year. "I asked and they said they can't give me any more. That's the limit. There's no rhyme or reason to this. "One time, my parents were five minutes late. Coming down the stairs, they received a She said the system means that cleaners, babysitters and garden workers cannot park in front of the properties while they work. Victoria pointed out that Glaswegians are less likely to come and use small businesses in the area because of the lack of She added: "It's stopping jobs, business and it's stopping, quite frankly, my right to a family life. "I'm absolutely pig sick of thinking of mum and dad. "Can you imagine the number of people who don't come here to use local shops because of this? It's crazy." "It makes everyone anxious. It's horrible." At the last meeting, Douglas Peacock, chair of NKCC, said: "This has been on the agenda a couple of times. "I have had a real big problem getting my "The council and the company were telling me different things about when to renew my resident's permit. "It's terrible. So many things don't work, the council has been no use. "On the RingGo site, there was a blank page." 5 The bizarre rules have also upset the local community council Credit: SWNS 5 Rhona and Victoria have both had issues with the parking permit provider Credit: SWNS An attendee added: "It doesn't work the way it should, it's very annoying." A RingGo spokesperson said they will liaise with Rhona Mackinnon to fix the problem. They added: "We are committed to making "We work closely with local councils to deliver parking solutions that meet community needs. "It is important to note that some policies, such as visitor voucher limits and parking durations, are set by our local authority partners. We support standardising a ten-minute grace period to ensure fair and consistent treatment for "We have a dialogue with North Kelvin Community Council and would encourage council members to share any feedback that can improve our service with us directly." A Glasgow City Council spokesperson said: "The Ringo App allows a vehicle, such as a "After 21 days, the app will revert to using the original vehicle identified on a permit. "However, further temporary changes lasting up to 21 days at a time can be easily arranged by logging on to permit holder's account on the "This information has been communicated directly to Ms McKinnon by our staff. "Up to 40 vouchers are available initially and more can be requested as required. "A voucher lasts for six hours and more than one voucher can be displayed at a time, which allows for a longer Everything you need to know about parking Can I get Do I have to pay a Can I be fined if your Is How do I Can you park on How can I Can I reserve the How close Is Can I park on a single yellow line? Can I be fined for Can I use Who is allowed to Where can I Can I be fined if the How close can I Am I allowed to
