APSRTC urged to replace outdated ticketing machines before free bus travel scheme rollout
They said the existing ticket issuing machines (TIMS), which are over three years old, are creating manifold problems for conductors while issuing tickets, with issues like inadequate battery backup, hardware/motherboard problems, and touch screen issues. The bus conductors, in many instances, are forced to issue manual tickets to passengers as the substandard paper roll and ink quantity supplied to TIMS machines do not give properly printed tickets.
APSRTC has around 14,000 TIMS devices procured from E-Bix, a Chinese firm, for which the govt pays a monthly rent of Rs 680 for each device. "The govt plans to roll out the free bus travel scheme for women across the state from Aug 15. Following the launch of the scheme, APSRTC buses will see more number of passengers, particularly women. It would be increasingly difficult for RTC drivers and conductors to issue tickets using the existing TIMS devices, as these machines, which run on 4G network, have less data speed, posing significant difficulty in issuing a large number of free tickets in a short time," APSRTC employees' union president P Damodar Rao said.
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RTC employees have submitted a representation to the authorities requesting the corporation replace the existing TIMS devices with newer ones to facilitate a seamless ticketing experience for passengers by the launch of the free bus scheme. "The corporation should tie up with banks and software firms and ask them to donate free TIMS devices and paper rolls with their bank rolls to reduce the burden on the corporation and provide better services to passengers.
In Tamil Nadu, govt buses are using TIMS devices provided by a public sector bank free of cost, with quality paper rolls also supplied by the bank, thus reducing the burden on the govt. APSRTC, too, should explore the TN model and replicate it in AP," the employees urged the corporation. They also demanded the installation of charging points on the older RTC buses to charge the TIMS devices.
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