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Fury as Brighton Council plan for gender-neutral changing village at new pool being built by firm founded by Olympic swimmers

Fury as Brighton Council plan for gender-neutral changing village at new pool being built by firm founded by Olympic swimmers

Daily Mail​2 days ago

A new £5.5million pool in Brighton designed by a firm founded by Olympic swimming stars have provoked fury over plans suggesting a gender-neutral changing village.
Campaigners say women and children could be put at risk as they raised questions about the mooted new facilities at Withdean Sports Complex.
Venue owner Brighton and Hove City Council has handed the contract for the pool's design to ReCreation, a company set up by four-time Olympic medallist Dame Rebecca Adlington and fellow Olympic swimmers Steve Parry and Adrian Turner.
Councillors have hailed 'plans for this much needed new swimming pool' to be built at the Withdean sports base, which has an athletics stadium that was formerly home to Brighton and Hove Albion FC between 1999 and 2011.
But critics have drawn attention to how the newly published plans, put out to public consultation, promise 'Gender neutral changing village and toilets'.
The local authority has since said there has been a 'misunderstanding' about the published plans, while suggesting they had been wrongly phrased.
Complaints are now pouring in to the council's online questionnaire seeking reaction, with gender-critical campaigners raising concerns about single-sex only facilities potentially allowing predatory men access to women and children.
Planning documents shared as part of an ongoing public consultation plan show designs for the new pool's footprint, accompanied by a page listing 'Key considerations' and headed 'Accessible for everyone'.
The document says the proposals are for 'a new facility designed for inclusion and wellbeing' that would 'ensure access for all users'.
The design features are listed as including 'ramped and stair access to suit all levels of mobility', a 'wheelchair-accessible changing cubicle' and 'designated wheelchair spaces in the spectator area'.
Yet critics have highlighted one of the other bullet points which states: 'Gender-neutral changing village and toilets designed with inclusivity in mind.'
Similar concerns have been raised over gender-neutral changing facilities at other leisure centres nationwide, with the group Women's Rights Network calling for curbs.
Brighton and Hove City Council has shared a possible floor plan for the proposed new pool - saying cubicles would include 'a mix of single, double, family and accessible'.
Human rights charity Sex Matters have said the floor plan did not appear to indicate provision for single-sex facilities.
The organisation's director of advocacy Helen Joyce said: 'It's incomprehensible that any council would choose to build a new community pool with only "gender neutral" - that is, mixed sex - changing facilities.
'Most people, of both sexes, prefer single sex facilities for privacy and dignity, and for women they are important for safety too.
'There is increasing evidence that mixed sex changing rooms and toilets are a gift to predatory men who seek to harass, abuse and sexually assault women and girls.'
She told of increasing reports of phone-related incidents in 'gender-neutral' changing rooms and toilets as well as complaints that men have been hiding cameras in such facilities to record women in a state of undress.
Ms Joyce added: 'If Withdean Sports Complex really wants to be "inclusive", it shouldn't design its facilities in a way that will put off women and girls, especially those who have suffered abuse or are from religions and cultures where sharing changing rooms with men is unacceptable.'
Faye McGinty, of Women's Rights Network which has been campaigning against such 'gender-neutral changing villages', called for authorities to show more concern.
She said: 'We know that the changing village design for swimming pools is a magnet for predatory males.
'All over the country, women and girls are constantly put at risk of voyeurism and other forms of sexual abuse in these mixed sex changing rooms in the name of 'inclusivity'.
'Councils, architects and Sport England need to look at the overwhelming evidence of harm and review any new and ongoing projects like the Withdean Sports Complex, considering the safety of women and girls through a robust risk assessment and consultation with women's groups.'
Gender-critical activist Kellie-Jay Keen warned that such gender -neutral changing villages would put women and children in danger if not safely signed.
She said the quality of such facilities did vary - as she praised those at her nearest leisure centre in Wiltshire for having entirely enclosed cubicles, with walls running from floor to ceiling.
But she said others made people more vulnerable to indecent exposure, voyeurism and sexual assaults.
She told MailOnline: 'These gender-neutral changing villages do seem to be on the rise. I live in Wiltshire and we've got one and I was encouraged to see the cubicles do seem to be fully enclosed.
'If they are fully enclosed, right to the top from the floor and are fully impenetrable, I don't see there's anything wrong with them.
'But if, say, a mobile phone can come through any gaps or pierce a hole, then it's simply not good enough.
'Anything less than being fully enclosed puts women and children at risk.'
Brighton and Hove City Council sources have suggested in response to the backlash that there had been a 'misunderstanding' following phrasing in the published plans and insisted users would be kept separate in the proposed 'village'.
They said lockable toilets and changing rooms would be similar to those seen in leisure centres nationwide.
And they described the phrasing in the published documents as 'something, we'll have to have a chat, the way it's been worded'.
Councillor Alan Robins, cabinet member for sports, recreation and libraries, today said: 'There has been a misunderstanding over the naming of the facilities on the designs.
'But to be clear, they are for the industry standard, individual, lockable cubicles used at leisure facilities up and down the country.
'We are delighted to be consulting on a new state of the art swimming pool for residents of Brighton and Hove.'
A formal planning application related to the proposed new pool is expected to be submitted to Brighton and Hove City Council later this year.
But initial designs and plans for the five-lane, 25m facility were revealed this month, with councillor Mr Robins describing the unveiling as 'incredibly exciting'.
He said: 'As a coastal city it's vital that all our children and young people have the chance to learn to swim at an affordable price, and that we listen to the views of our residents and do everything we can to provide modern, sustainable and affordable sporting facilities for all.'
The project, given an estimated budget of £5.5million, is being overseen by swimming pool design firm ReCreation, part of the Swim network of UK-wide community pools.
The company says on its website: 'Using innovative technology and designs, we deliver bespoke public leisure buildings for a fraction of the traditional cost.
'Every project we undertake becomes our passion and we offer a complete, dedicated design and delivery team that collaborates with each client on a case-by-case basis to provide an optimum, cost-effective leisure solution.'
Adrian Turner, director of ReCreation, said earlier this year when the Withdean partnership was announced: 'Our guarantee is a swimming pool that the community will love.
'We will be using the latest design and engineering technologies to develop a pool that will be warm, safe and inviting.
'For 11 years in a row, more pools in the UK have closed than opened, so we are thrilled to be reversing that trend with Brighton & Hove City Council.'
The firm has been described as the country's leading provider of above-ground pools, after being founded in 2009 alongside the Pools4Schools initiative.
They opened Britain's first Olympic-length above-ground pool in the London borough of Barking and Dagenham in 2019.
Dame Rebecca and Parry also set up Swim!, an organisation set up 'to help children to swim' - with regular sessions held weekly at pools across the country.
The company describes them as 'passionate about teaching children to swim' and how they were 'achieving this by opening state-of-the-art, family-friendly centres around the UK'.
Dame Rebecca, 36, won two gold medals at London 2012 - the first British swimmer to hold two golds since 1908.
She followed that up with a pair of bronzes at the Summer Games in Rio four years later.

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EXCLUSIVE How glum Louis Tomlinson's 'hard stares' at Sam Thompson displayed the depths of their 'playground mentality' just moments before TV star revealed he was out of Soccer Aid match
EXCLUSIVE How glum Louis Tomlinson's 'hard stares' at Sam Thompson displayed the depths of their 'playground mentality' just moments before TV star revealed he was out of Soccer Aid match

Daily Mail​

time13 minutes ago

  • Daily Mail​

EXCLUSIVE How glum Louis Tomlinson's 'hard stares' at Sam Thompson displayed the depths of their 'playground mentality' just moments before TV star revealed he was out of Soccer Aid match

Sam Thompson declared he would not be able to compete in Soccer Aid on Sunday on doctor's orders, moments after he put on an animated display during training on Friday despite a horrendous calf injury. But anyone could see things were pretty awkward between him and One Direction singer Louis Tomlinson, with Louis giving Sam what appeared to be a 'hard stare' and looking glum and uncomfortable. Sam, 32, previously insisted there are 'no hard feelings' after his ex-girlfriend Zara McDermott moved on pretty quickly with singer Louis, 33, following their split in December, and the new couple have been inseparable since going public in March. But body language expert Judi James believes there is a 'playground mentality' to Louis and Sam, despite their public front - with fans noting there wasn't a single handshake or friendly moment that took place between them. While it's highly commendable that the pair honoured their commitment to children's charity, Unicef and turned up for two days of training, Judi told MailOnline that while Sam appeared well integrated with the other players, smiling and happy, Louis seemed more 'glum' and separate. She said: 'There seems to be more of a playground dynamic growing from the body language here. From A-list scandals and red carpet mishaps to exclusive pictures and viral moments, subscribe to the DailyMail's new Showbiz newsletter to stay in the loop. 'Sam seems to be very much part of the core group, sitting central and being the center of their attention while Louis walks by looking glum at times and rather peripheral to the social interaction. 'As the guys club around Sam, who looks deep in the discussion, Louis seems to glance over with a rather hard-looking stare. 'His eye direction might not be exclusively aimed at Sam, but he does seem to be checking the group out with an unsmiling facial expression.' Judi also believes there could be an 'atmosphere' developing between the two men, particularly in the photo where they are seen together on the pitch. 'When the two men meet on the pitch there is an unsmiling, reflective-looking gaze from Louis,' she said. 'This shouldn't be over-dramatized into any form of specifically directed 'hard stare' as his eye direction does not seem to be aimed directly at Sam, but there could be seen to be a hint of some kind of 'atmosphere' brewing here. 'With his hands on his hips, Louis does look really down and perhaps rather uncomfortable.' She also noted the difference in demeanour between Sam and Louis when they were posing for the group photo. 'When they sit on the grass for what looks like the group photo it's Sam in the centre again, performing a wide, satisfied and playful-looking grin. 'Louis, however, does a lip-clamped mouth shape that looks more like a stoic, dampened smile as though he's going through the motions but not keen or able to mirror the open-mouthed 'fun' smiles of the others here. 'It's the same story when he poses in the back row behind Sam. Sam is again central and gaining all the smiles of what look like support and attention, even though his own head is dipped modestly. 'Louis is more poker-faced and unsmiling here, staring forward while the rest of the group or team seem to be looking to the side in Sam's direction.' During an appearance on Friday's episode of This morning, the 32-year-old first confirmed the devastating news that he won't be taking part in the charity match this Sunday (15 June). It comes after he suffered a string of injuries, including a calf injury, after his 260-mile Soccer Aid challenge at the start of the month. Instead of playing the game, the reality star will be helping from the sidelines as a coach. This Morning host Alison Hammond was keen to know how he's been since his injury, asking: 'Have you recovered, how are you doing?' Sam replied: 'I'm still very sore, still got the torn calf, however I am here at Soccer Aid HQ and it does not get better than this. During an appearance on Friday's episode of This morning, the 32-year-old confirmed the devastating news that he won't be taking part in the charity match this Sunday (15 June) 'We've still got the management team of England, we've got Vicky McClure, Tyson Fury, who's stepping into some new shoes and Harry Redknapp... 'But also because I'm not going to be able to run around, you've also got me, part of the management team. Come on baby!' Dermot said: 'So you can't play this year obviously because you're literally falling apart. 'So is that right? you're not going to play but you're part of the management team?' Sam said: 'Yeah I came here with high hopes and went to see Gary the physio and I can kick a ball from a standing start, but when it comes to like general chaos of playing competitive sport there's just no way. 'I cant really run properly so yeah. They were very kind and said we still want you to be a part, so I get to go on the dark side with Tyson Fury.' Later on in the episode Sam returned to speak to Alison and Dermot live from the pitch and was alongside actress Bella Ramsey, Paddy McGuinness and Strictly's Gorka Márquez. Sam said: 'Bella, this is your first time at soccer aid, what're your initial thoughts?', to which she said she was 'loving it'. Paddy said: 'Once you're here and you find that everyone is just so lovely, its a really nice vibe and its just magic to be part of.' Sam also touched upon his decision to step away from the pitch, saying: 'I actually will be on the sidelines, Bella I don't know if you're aware of this, I am an England coach now. 'Gary has told me I cant play, which i found quite outrageous as well ... but I will be on the sidelines with Tyson Fury. 'I'm also tiny so I don't know if I'm going to be able to get into his ear.' Louis and Sam finally came face-to-face at Soccer Aid training on Thursday in an awkward meet-up. It remained quite the awkward encounter when Louis and Sam had to train beside one another on the pitch, and tried to avoid eye contact while mingling with their other celebrity teammates. The pair tried to not draw attention to themselves as they kept to their own devices, although at one point, they were briefly spotted sharing a glance as 'showboating' Sam gave him a smile. Judi James also shed some light on the little interaction they had on Thursday, admitting their efforts to avoid each other's gaze only acted as an 'attention-magnet'. Judi told how that Sam's behaviour suggests he's keen to be seen as 'anything but a loser in love', while Louis appears more 'introverted'. 'There probably was scope for these two guys to connect with a hug or a handshake, no matter how cursory, but they chose to perform a non-verbal 'ignore' of the situation, with Sam being Zara's ex while Louis is very much her current,' she said. 'The problem with ignoring a very obvious situation is that is tends to then act as an attention-magnet, so the presumed goal of not upstaging the charity becomes a bit of a problem.' Judi told how Sam's body language saw him 'showboating' as he looked determined to be on jovial terms and wanted to avoid being seen as 'a loser in love', compared to Louis' more introverted state. 'Both guys present as 'good' guys here though even though their lack of eye contact or other form of greeting tends to lend an air of drama to the event,' she went on. 'They each appear to have adopted contrasting states. Sam's body language puts him in an attention-seeking mode, showboating with a wide smile and animated gesticulation, while Louis appears more introvert, watching the action with a grin rather than instigating it himself. 'Sam's behavior suggests he's keen to be seen as anything but a loser in love here. His body language looks actively upbeat, confident and excited, suggesting he's moved on since the end of his relationship with Zara. 'Louis appears watchful and interested but there's no outward sign of anything competitive or of open resentment from the two men who are both known as nice guys.' Commenting on the moment the two men caught eyes and shared a brief smile, Judi said Sam was sending the more 'active communication' while Louis still remained 'impassive'. It looks like Sam sending a more active communication across while Louis stands in a more impassive pose with his hands on his hips, watching,' she added. 'Sam's partly raised hands and his what looks like a qualifier smile with his upper lip raised, pushing his cheeks up while his mouth falls open looks like a gesture of friendly sporting bravado. 'He seems to have his bicep 'aimed' at Louis to create a message of physical strength here while his hand is curled into a loose fist. 'If there's a friendly but competitive feel to Sam's pose it's not pinged back by Louis, who looks relaxed and unbothered here.' Zara moved on quickly with Louis after her split from Sam, with the smitten couple having been spotted on a string of loved-up outings and holidays since their romance was made public in March. Sam and Louis were spotted trying to avoid each other during the training session but the singer was caught giving the TV star a lingering stare while on the pitch as Sam glanced back. The pair were seen having a kick about with their fellow players wearing the same blue football kit. Louis appeared visibly awkward as he stood directly behind a cheerful Sam - although it's not known if the pair have interacted with each other behind cameras. But it seems that Sam and Louis will still be keeping their distance from each other in the changing rooms as they have separated spaces. As Sam arrived at the training day, he put on a brave face for photos, while beaming Louis was captured arriving and making his way on to the pitch. And Zara showed her support for her new boyfriend Louis the night before, as she cooked the pair a 'creamy salmon pasta for dinner', as she captured the plate with the singers guitar noticeably in the background. The new couple have enjoyed a loved-up getaway at his home in LA and to Costa Rica together after Louis flew his new flame out to the island first-class. Meanwhile, Sam has moved on with Love Island beauty Samie Eilshi, 25. After their blossoming romance was confirmed when they shared a steamy kiss in Mayfair last month, speculation of a split grew after Samie was noticeably absent from Sam's highly-publicised challenge for Soccer Aid last week. Such rumours have since been squashed however, with their romance reportedly going from strength to strength as they 'love spending time together on their days off', a source close to the couple told MailOnline. Beaming Louis was captured arriving and making his way onto the pitch He couldn't wipe the smile off his face Louis got some tips off of Jill Scott Sam trained alongside the opposition team and his best pal Tony Bellew The session was held out Champneys Tring Sam and Zara confirmed they had ended their relationship in January after more than five years together (Pictured October 2022) During an episode of their podcast Staying Relevant's last month, Pete Wicks, 37, teased Sam about the prospect of the potentially awkward encounter between him and Louis. The TOWIE star asked his co-host: 'You're really going through it with the whole f****** body and dieting and training loads. Is that for Soccer Aid?' But, not dropping the subject, Pete then asked: 'Any kind of people in there who you're looking forward to playing with?' 'Loads,' Sam laughed: 'Tom Grennan. I'm really looking forward to playing alongside Wayne Rooney, Tyson Fury's the manager. I can't wait'. Pete joked: 'I mean that's gonna be f****** amazing. Make sure you get him on side though because you may need him in your corner in case you fall out with anyone. Not that you will but just in case there's any rivalries or anything. 'You know, you have to train together and it's a lot, you know when you're kind of in close quarters with someone like that. All sorts gets brought up. Anyway...' Elsewhere singer Tom Grennan showed off his muscular physique in a fitted white T-shirt and blue denim jeans as he arrived for Soccer Aid training. Meanwhile former goalkeeper Joe Hart beamed as he posed for photos ahead of the game and Strictly star Gorka Marquez also arrived. Last week, Sam suffered a calf injury on the first day of his gruelling 260-mile Soccer Aid challenge for Unicef. Sam feared his legs will be the reason he won't be able to take part in the football game after his challenge last week - but it seems he is all ok to play as he arrived at training Louis was pictured checking out the training grounds It comes after Sam revealed he will be at Soccer Aid as he shared a new Instagram snap on Thursday after suffering a string of agonising injuries Sam gave a heartbreaking update on whether he will be able to play in Soccer Aid after suffering a string of agonising injuries during his charity challenge The Made In Chelsea star has since moved on with Samie Eilishi (pictured last week), 25, after the couple were snapped sharing a steamy kiss last mont Pete Wicks teased Sam about Soccer Aid 'rivalries' during a recent episode of their podcast In a clip posted to Staying Relevant's TikTok account, Pete asked Sam: 'You're really going through it with the whole f****** body and dieting and training loads. Is that for Soccer Aid?' Despite the TV personality fearing his legs will be the reason he won't be able to take part in the football game and insisting he is doing everything he can, it seemed Sam might be able to play some of the game as he took part in training. On Tuesday, Sam shared another update, he wrote: 'Trying to get those legs right for soccer aid!! I WILL play a part [laughing face emoji].' Sam laughed and assured he's 'loving it' but 'no, it's not' for the game, to which Pete continued: 'Are you sure it's not for Soccer Aid? How are you feeling? You're playing again. Must be really exciting.' He added: 'How do you feel about the line up? Do you think you've got a strong team?' Awkwardly laughing, Sam replied: 'Got a really strong team'. Louis will join the likes of Tyson Fury, Jill Scott, Grennan and Paddy McGuinness in the star-studded squad, while Wayne Rooney will step out of retirement as one of the managers. Sam may now have more time to pursue his romance with Samie, who recently opened up about their relationship for the first time. Sam first met Samie, who appeared on Love Island in 2023 and returned to the All Stars series this year, through his presenting role on Aftersun. Samie spoke about the blossoming relationship for the first time during an appearance on the Chloe Mediumship podcast. The show is hosted by a psychic medium and in the episode, the beauty revealed how she's previously had negative gut feelings in past relationships. She explained: 'I've had gut feelings with guys before. I've had a couple of relationships where I've known it was never it. Like this is gonna come to an end, I'll have something telling me every day it's coming to an end, this isn't for you. 'You put it to the back of your mind and then you start noticing the chaos increase. It's like the universe saying I'm gonna blow you both up if you just do not separate. Then I'm like if I only I listened all those months ago when I got that first message.' Then, host Chloe asked: 'Obviously, you don't have to talk about it too much but the guy you're currently speaking to, do you have that gut feeling? Like do you think it's gonna be really good?' Keeping her cards close to her chest, the former Love Islander replied: 'There's been no bad stuff at the minute so yeah I suppose it is all positive right now. It's early days.' Pete hilariously parodied Sam's ex Zara McDermott's famous 'you can!' moment from Made In Chelsea as he supported him on his mammoth challenge last week Sam couldn't hide his emotions after he battled through a calf injury last week to complete his mission for Unicef and Soccer Aid The reality TV star travelled more than 260 miles from London to Manchester over a five day period, raising £1.5million for Unicef in the process Read More BREAKING NEWS Sam Thompson breaks down in tears as he FINALLY completes his gruelling Soccer Aid challenge Zara and Louis sparked relationship speculation at the start of this year before going public in March, three months after MailOnline revealed Zara and ex-boyfriend Sam had parted ways. Despite his heartache over Zara moving on so quickly, sources close to Sam exclusively told MailOnline at the time he holds no grudges against Louis over the new romance. A source close to the star said: 'Sam has no hard feelings towards Louis, that's for sure. 'As far as he's concerned, Louis is Zara's new man and he's just got to accept it. 'He's a positive guy and will just move on from this, throwing himself into work and getting stuck into the exciting projects he's got coming up. 'Obviously he was sad when their relationship broke up and, like anyone, when your ex moves so quickly it's tough. And if he was both angry and devastated, that would be understandable. 'But he's not sitting around wallowing in self pity, far from it.' This year's Soccer Aid for Unicef match airs on the evening of Sunday 15 June on ITV1 and ITVX from Old Trafford, Manchester.

Three union leaders included in King's Birthday Honours
Three union leaders included in King's Birthday Honours

The Independent

time17 minutes ago

  • The Independent

Three union leaders included in King's Birthday Honours

Three trade union leaders have been included in the King's Birthday Honours for services to areas including education and green jobs. Dave Ward, long-serving general secretary of the Communication Workers Union (CWU) is made a CBE for services to trade unions, and Dr Patrick Roach, who recently retired as general secretary of the NASUWT teachers' union is made a CBE for services to education. Sue Ferns, deputy general secretary of the civil service union Prospect, is made an OBE for services to green jobs and workplace transition. Mr Ward has been general secretary of the CWU for a decade, leading the union through the privatisation of Royal Mail and recent sale of the postal giant to Czech billionaire Daniel Kretinsky. He started work as a messenger boy at Tooting delivery office in south London before becoming a union rep, holding several positions before succeeding Billy Hayes as general secretary in 2015. He is married with four children, supports Chelsea and is a keen blues guitarist. He told the PA news agency: 'The New Deal for Workers campaign was founded and led by the CWU. 'At a time when society has never been more unequal the trade union movement pushing Labour to turn this campaign into a new Employment Rights Bill could not have been more important. 'This honour is recognition of our union's work in this area and for the way we stand up for postal, telecom, financial services and tech workers across the UK. 'I joined the GPO as a telegram boy in 1976 and it is a privilege to now be the general secretary of a union that campaigns for our members in and out of the workplace. 'We now need employers and the Government to go even further in rebalancing workplaces and society. We will continue to lead this.' Dr Roach stepped down as NASUWT general secretary in April after five years. The son of Jamaican immigrant parents, he grew up in Walsall, West Midlands, in the 1970s, and has described how he faced racism at school on a daily basis. He is married with two children. He was a teacher of politics and sociology in further education and was a researcher and lecturer in education, social policy and equalities in higher education. He later joined NASUWT and headed the union's education and equalities work before becoming assistant general secretary and then deputy general secretary. He has served in a number of voluntary roles as a school governor and in supporting the provision of supplementary education for African Caribbean children. Dr Roach became head of the union in 2020 at the start of the first national lockdown, leading union members in uncharted territory as schools and colleges, teachers and headteachers adapted to one of the most challenging post-war periods in education. As head of the TUC's anti-racism taskforce, Dr Roach was instrumental in leading Britain's trade union movement in challenging racism and injustice at work. He told the PA news agency: 'I am humbled and incredibly proud to be granted this honour. 'It has been my privilege to have been afforded the opportunity to devote my career to education and in the service of NASUWT members, teachers and headteachers, whose commitment, work and dedication every day continues to inspire, shape lives and make a world of difference.' Sue Ferns, who has also been a member of the TUC General Council since 2005, grew up in Sheffield, South Yorkshire, and was the first member of her family to go to university, studying industrial relations at Salford University. After graduating in 1982, she started working for the TUC's economics department. She joined Prospect in 1993, becoming head of research in 2002, director of communications and research in 2013, and senior deputy general secretary in 2018. She has campaigned on issues including the gender pensions gap, workers' rights in the science, engineering and energy sectors, and clean energy. She has taken part in several government taskforces and working groups, particularly on clean energy jobs and workforce skills. She told the PA news agency: 'I am privileged to have spent my career in the trade union movement, determined to make a positive difference to the lives of working people. 'I'd like to thank the countless colleagues, trade union representatives and members within our movement, whose commitment to improving the lives of others has been an inspiration throughout my career.'

HMRC can't be bothered to send letters (unless you owe it money)
HMRC can't be bothered to send letters (unless you owe it money)

Times

time39 minutes ago

  • Times

HMRC can't be bothered to send letters (unless you owe it money)

HM Revenue & Customs will stop sending physical letters to taxpayers in the latest move to 'modernise' and save £50 million a year. The tax office confirmed it would 'eliminate' outbound post unless it is revenue generating, cutting the number of letters it sends by 75 per cent by the 2028-29 tax year. The government promised an extra £500 million in funding over the next four years in Wednesday's spending review, with the aim of pushing at least 90 per cent of customer interactions online and making HMRC a 'digital-first organisation'. Lindsay Scott from the Chartered Institute of Taxation (CIOT), a trade body, said withdrawing physical letters prematurely 'risks further damaging customer service'. 'Plans to phase out post must be handled with care, with robust safeguards to protect those who are digitally excluded or lack digital confidence,' Scott said. This year, 70 per cent of the tax office's interactions with taxpayers were 'digital self-serve', but HMRC estimates that about a fifth of its customers, or seven million people, still need assistance to use its digital services. Last year, more than 300,000 filed their tax returns on paper. The department's previous attempts to digitise have also been widely criticised. Its Making Tax Digital initiative has cost at least £1 billion more in real terms than its initial £226 million budget when it was proposed in 2016, according to the National Audit Office, which scrutinises government spending. In 2023, it said the rollout for self-assessment tax returns was at least eight years behind schedule. The tax office has also come under fire for its track record with customer communications. Its webchat service, launched in 2015, connected less than half of the time, according to a report by the CIOT and the Institute of Chartered Accountants in England and Wales, a trade body, published in December. The report also showed taxpayers were satisfied with webchats 28 per cent of the time and the phonelines 56 per cent of the time, although HMRC's own satisfaction estimates are much higher. On the phone lines, callers spent an average of 23 minutes on hold in the last tax year and 34 per cent of callers gave up before they were connected in 2023 — more than double the target of 15 per cent or less. The investment announced on Wednesday comes as part of a wider push to revitalise the tax office, with an additional £1.6 billion in spending over the next four years also confirmed for reforming its technology and data infrastructure. The full spending package aims to raise £7.5 billion additional tax revenue a year by 2029-30, by digitising services and hiring an extra 7,900 staff to work on compliance and debt management. The government said it will use the extra revenue to 'fund vital public services'. HMRC said: 'Reducing the number of letters we send and communicating in different ways instead will provide a better service for our customers in line with modern-day expectations, as well as deliver savings of £50 million by 2028-29.'

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