MoL, Doha Bank introduce jobseekers to customer service programme
Doha
As part of its continued efforts to support national workforce development and promote sustainable employment opportunities, the Ministry of Labour, represented by the Qualifying and Skills Development Department, in collaboration with Doha Bank, organised an introductory session on the Customer Service training-to-employment programme.
The session was attended by Qatari jobseekers and children of Qatari women, including university graduates and holders of secondary school qualifications. It aimed to familiarise participants with the programme's structure, objectives and enrolment process, preparing them for their transition into the banking sector.
The Customer Service programme is designed to equip participants with the essential professional and practical skills required in the field of banking. It features six months of intensive, hands-on training delivered at Doha Bank, offering real-world exposure to banking operations and client-facing roles.
The programme forms part of the ministry's wider nationalisation strategy, which aims to integrate Qatari talent into the private sector, particularly in high-priority fields such as financial services.
This initiative also aligns with the objectives of the Third National Development Strategy, which prioritises the development of national competencies and supports the Human Development Pillar of Qatar National Vision 2030. It reflects the ministry's commitment to building strong partnerships with private sector institutions to deliver impactful training opportunities and sustainable career pathways for Qatari nationals.
Through ongoing collaboration with leading private sector entities, the Ministry of Labour continues to implement training initiatives throughout the year that are tailored to meet the needs of the labour market. These programmes aim to enhance the readiness and competitiveness of national jobseekers, enabling them to play an active role in the country's long-term economic development.
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