Sky TV users are furious over 'outdated' free gift offer after their service crashed for more than 12 hours
Sky customers are venting over the 'insulting' compensation offered by the streaming service after tens of thousands across the UK were left without broadband and television following an outage.
The widescale issue - which for some lasted more than 12 hours - caused a blackout for Sky Q box users, while others said their internet services went down, in the evening of May 15.
At its peak, more than 30,000 people were reporting problems with their services on DownDetector and were having to keep restarting their Sky Q boxes.
For some customers, the issue spilled over into the next day before Sky was able to resolve the technical problem fully.
Now Sky has contacted affected customers and offered a free film from Sky Store Buy & Keep as a 'way of saying thank you for bearing with us.'
The message stated: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.
'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused.
'We're taking every step to make sure it doesn't happen again.'
The statement added: 'Delivering an outstanding entertainment experience is a core promise of Sky.
'We know we fell short this time and appreciate your understanding while we resolved the problem.'
However not all were enthused after receiving the email, with customers taking to Reddit to express their fury after realising the film selection does not include latest releases.
One title on offer is the Ridley Scott-directed historical epic, Gladiator, starring Russell Crowe - which was first released 25 years ago.
'Have you seen what's on offer?' wrote one disgruntled customer. 'It's all cr*p bar a few movies which the majority of people have probably seen.'
Another said: 'Movies are all at least two years old. Absolute insult to offer these for free.'
A third wrote: 'The selection of movies is genuinely dire... an actual insult.'
One user reported: 'There's literally nothing for me to choose.'
The free gift was offered in the wake of an outage that left thousands of customers frustrated by the interrupted service and called Sky 'an absolute disgrace' over the incident.
One user at the time said she was greeted with the message 'please wait while we load your programme' before her television entirely shut down.
Another person wrote: 'What's going on with #SkyTV ? It's crashed twice. Seems others are reporting the same.'
A third, who still had no TV by the following morning said: 'Sky still no working, have tried to reboot it, it gets so far then switches off. Hope we are getting compensation for this. We pay extortionate amounts each month.'
A Sky spokesperson said at the time: 'We're sorry some customers had trouble accessing Sky Q last night.
'The issue was quickly resolved, and service has been restored.'
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