&w=3840&q=100)
Apple, Croma asked by consumer panel to refund customer's iPhone cost
'Both manufacturer and seller jointly liable'
Mumbai's District Consumer Disputes Redressal Commission ruled that the manufacturer (Apple) mentioning 'unauthorised modifications' is not a resolution to a customer's grievance. It further said that even the seller (Croma) cannot evade responsibility by simply blaming the manufacturer for the defect.
The panel reportedly said it was the duty of both the seller and manufacturer to ensure the credibility of the product that was sold through them. It said the "principle of vicarious liability squarely applies", as the seller stands in a position of trust and derives commercial benefit from the sale.
Grievance was not addressed
On approaching Apple, the complainant was denied repairs as the company said that 'unauthorised modifications' were made on the device. Despite various attempts, neither party addressed the grievance.
According to the PTI report, the complainant died while the proceedings were still ongoing. The complaint was continued by his legal heirs.
Clearing stance
Apple India later admitted to the issue with the microphone but reiterated that the device had unauthorised modifications because of which warranty was denied. Croma, on the other hand, failed to appear for the proceedings.
The panel concluded that both the manufacturer and the seller are "jointly and severally liable for the defective product".
According to the PTI report, the commission asked both the opposite parties to refund the cost of the iPhone, along with a 6 per cent interest per annum from the date of the complaint until the date of actual payment. The companies also have to pay ₹15,000 as compensation for mental agony and ₹2,000 for legal expenses.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time of India
an hour ago
- Time of India
Police constable's wife dies by suicide in UP, alleges harassment by in-laws in Instagram video
NEW DELHI: The wife of a police constable in Uttar Pradesh died by suicide after posting a video on Instagram in which she accused her in-laws of harassment, police said on Sunday. According to PTI, Saumya Kashyap, married to constable Anurag Singh who is posted with Eagle Mobile at Bakshi Ka Talab police station, was found hanging from a ceiling fan in her home. Her death came to light after authorities were alerted to the social media post. In the video, Saumya alleged that her in-laws were pressuring her husband to remarry and that her brother-in-law had threatened to kill her. Police have informed Saumya's family, who are travelling from Mainpuri to Lucknow. A case will be registered upon receiving their complaint, officials said. An investigation is underway.
News18
6 hours ago
- News18
3 killed as gunmen fire at protesters in Pakistans Khyber Pakhtunkhwa Province
Peshawar, Jul 27 (PTI) Unknown gunmen fired at a gathering protesting against counter-terrorism operations in Pakistan's northwestern province Khyber Pakhtunkhwa on Sunday, leaving three dead and many injured, a top official said. A day earlier, a mortar strike claimed the life of a girl in the Zakha Khel area of the Khyber District, sparking the Sunday demonstration, during which locals placed the girl's body in front of the Momand Ghuz security checkpoint. Suhail Afridi, the special assistant to the Khyber Pakhtunkhwa chief minister, said three people died and eight were injured in the firing by terrorists on the demonstrators in the Tirah Valley. Following the incident, the grieving families and residents of the area staged a protest by blocking the Tank-South Waziristan Road, and demanded immediate identification and action against those responsible for the killings. Afridi said, 'Following the girl's death on Saturday, locals staged a protest in front of the Frontier Corps compound today. They had gathered near he gates when shots were fired." 'I spoke to district officials who told me that terrorists belonging to Fitna-al-Khawarij fired at the protesters," he said, using the term designating members of the banned Tehreek-i-Taliban Pakistan (TTP). The chief minister of Khyber Pakhtunkhwa Province expressed deep sorrow and regret over the Tirah incident. The Khyber Pakhtunkhwa government announced compensation of Rs 10 million for the kin of each deceased and Rs 2.5 million for each injured individual. PTI AYZ NSD NSD view comments First Published: July 28, 2025, 02:00 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Time of India
7 hours ago
- Time of India
PTI-2022 exam: 167 booked for forged degrees from JS University
Edited 399 Jaipur: Police's special operations group (SOG) has unearthed a major fraud in the 2022 Physical Training Instructor (PTI) recruitment exam, with hundreds of candidates having used forged BPEd degrees from JS University, based in Shikohabad of Uttar Pradesh, to clear the exam. Acting on digital evidence retrieved from the university's server, which logs tamper-proof timestamps of printed mark sheets, the SOG on Saturday registered an FIR against 167 individuals, including 165 selected candidates, rest are JS University officials and unknown accused. The probe builds on arrests made in March this year when the university's Chancellor, Registrar, and a middleman were arrested in a forged degree racket case. As per the FIR filed by SOG, investigators focused on 203 selected candidates from JS University's academic sessions 2017–2019, 2018–2020, 2019–2021, and 2020–2022, and found that only one had a marksheet printed during the official academic session (2018–2020). The remaining marksheets were generated during or immediately before the recruitment process—many on a single date, Oct 15, 2022—signalling mass forgery. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Brain tumor has left my son feeling miserable; please help! Donate For Health Donate Now Undo Prior to this, an FIR was filed by SOG against several other candidates who were selected after passing exams with fake degrees and dummy candidates. As per the latest FIR, JS University is authorised to admit only 100 students annually for the BPEd course. At most, 400 valid graduates from four academic sessions should have been eligible. Yet, 2,082 applicants with JS University degrees appeared for the PTI exam. SOG found that 25 candidates originally claimed to have degrees from other universities but later submitted BPEd degrees from JS University. Another 26 had mismatched academic sessions between their forms and documents. Nine applicants listed DPEd credentials but submitted BPEd degrees during verification. Forty-three candidates from the 2020–22 batch submitted results dated after the Sept 25, 2022, eligibility cut-off. For the same academic session, candidates presented different result dates—an anomaly officials say is impossible if the records were authentic. All marksheets for the 2017–19 session were printed only in 2022, as the recruitment process began. SOG also uncovered that some candidates used backdated BPEd degrees from private universities in other states—Meghalaya, Chhattisgarh, and Gujarat. Investigators suspect collusion between university staff and intermediaries to generate certificates on demand. The PTI recruitment timeline began with the exam announcement on June 16, 2022, applications from June 23 to July 22, the exam on Sept 25, results on Oct 21, and document verification from Dec 2 to 16.
