&w=3840&q=100)
Apple, Croma asked by consumer panel to refund customer's iPhone cost
'Both manufacturer and seller jointly liable'
Mumbai's District Consumer Disputes Redressal Commission ruled that the manufacturer (Apple) mentioning 'unauthorised modifications' is not a resolution to a customer's grievance. It further said that even the seller (Croma) cannot evade responsibility by simply blaming the manufacturer for the defect.
The panel reportedly said it was the duty of both the seller and manufacturer to ensure the credibility of the product that was sold through them. It said the "principle of vicarious liability squarely applies", as the seller stands in a position of trust and derives commercial benefit from the sale.
Grievance was not addressed
On approaching Apple, the complainant was denied repairs as the company said that 'unauthorised modifications' were made on the device. Despite various attempts, neither party addressed the grievance.
According to the PTI report, the complainant died while the proceedings were still ongoing. The complaint was continued by his legal heirs.
Clearing stance
Apple India later admitted to the issue with the microphone but reiterated that the device had unauthorised modifications because of which warranty was denied. Croma, on the other hand, failed to appear for the proceedings.
The panel concluded that both the manufacturer and the seller are "jointly and severally liable for the defective product".
According to the PTI report, the commission asked both the opposite parties to refund the cost of the iPhone, along with a 6 per cent interest per annum from the date of the complaint until the date of actual payment. The companies also have to pay ₹15,000 as compensation for mental agony and ₹2,000 for legal expenses.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
&w=3840&q=100)
Business Standard
18 minutes ago
- Business Standard
Fake country, fake embassy: How Ghaziabad man posed as 'West Arctica' envoy
Heard of 'West Arctica', Saborga, Poulvia and Lodonia? Probably not, because they don't exist. But that didn't stop Harsh Vardhan Jain, a resident of Kavi Nagar in Ghaziabad, from allegedly setting up a so-called consulate and calling himself an ambassador of these fictitious nations, according to news agency PTI. The Uttar Pradesh Police's Special Task Force (STF) has now arrested him for operating a fake embassy out of a rented house in Ghaziabad. Fake embassies and forged passports According to STF officials from the Noida unit, Jain was using forged documents, morphed photos with top politicians, and diplomatic paraphernalia to pass off the operation as legitimate. He moved around in vehicles carrying fake diplomatic number plates and promised job placements abroad to individuals and companies. Amitabh Yash, Additional Director General of Police, told PTI, the accused had styled himself as a consul and was conducting activities from a residential address. 'Twelve fake diplomatic passports, forged Ministry of External Affairs documents, rubber stamps of different countries and companies, and fake press cards were found,' said Yash. The police also recovered ₹44.7 lakh in cash, foreign currency, and 18 fake diplomatic number plates. Four vehicles, two PAN cards, and several shell company documents were seized during the raid. Jain has also been linked in the past to controversial godman Chandraswami and international arms dealer Adnan Khashoggi. In 2011, he was booked in a case involving an illegal satellite phone. An FIR has been filed at Kavi Nagar police station and investigations are ongoing. What to watch for when dealing with 'embassies' or visa agents As more Indians seek study and work opportunities abroad, legal experts warn against trusting self-proclaimed visa agents or dubious 'embassies'. 'For students and professionals planning to go abroad, verifying the legitimacy of visa consultants, embassies, and government links is non-negotiable,' Jyoti Sharma, a Delhi-based lawyer told Business Standard. 'This is a serious and alarming incident. Such operations are not only illegal but dangerous for students and professionals looking to migrate or study abroad,' said Harsh Kumar, Advocate at Jotwani Associates, speaking to Business Standard. He advised that legitimate foreign missions are always registered with the Ministry of External Affairs (MEA), and their credentials can be verified on the MEA's official website. Any consulate operating from an informal setting, demanding large sums, or offering unrealistic guarantees, should raise immediate suspicion. If someone suspects a fake embassy or migration racket, Kumar recommends the following legal steps: 1. File a police complaint (FIR): Under the Bharatiya Nyaya Sanhita, 2023, relevant sections include: Section 316 – Cheating Section 317(2) – Cheating by impersonation Section 334 – Forgery of documents Section 336 – Using forged documents as genuine Section 64 – Criminal conspiracy These are serious, often non-bailable offences. 2. Report to the MEA: Use the MEA's grievance portal or contact the local Passport Office or FRRO. They can confirm whether a mission is officially recognised and act accordingly. 3. Contact the Cyber Crime Cell: If the scam involved websites, emails or digital fraud, file a complaint through the national cybercrime portal: [ 4. Use the Consumer Protection Act: If a private consultancy was involved, victims can approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Kumar added that victims should preserve all receipts, emails and communication as evidence and consult a lawyer with expertise in immigration or cyber law before proceeding. 'The new criminal code gives individuals the power to act quickly and effectively. It's crucial to rely only on accredited consultants and verified government sources when pursuing international education or job opportunities,' he said.. With agency inputs
Mint
18 minutes ago
- Mint
Not govt but NGT has banned use of old vehicles in NCR: Gadkari
New Delhi, Jul 23 (PTI) Union Minister Nitin Gadkari on Wednesday said the government has not prohibited plying of old vehicles, and it was the National Green Tribunal which banned use of diesel and petrol vehicles beyond a certain age in the NCR. The vehicle scrapping policy of the government does not ban use of 15-year-old vehicles, Gadkari said in a written reply to Rajya Sabha. He further said that the Supreme Court has directed the transport departments of states in the National Capital Region (NCR) that all diesel vehicles more than 10 years old and petrol vehicles more than 15 years old shall not ply in terms of order of the National Green Tribunal (NGT) dated April 7, 2015. The road transport and highways minister said that the government has formulated the Voluntary Vehicle Fleet Modernization Program (V-VMP) or Vehicle Scrapping Policy for creation of an ecosystem to phase out unfit and polluting vehicles in an environment-friendly manner. "Under this for private vehicles plying in States/UTs other than Delhi NCR, determined based on their fitness status, as certified by the Automated Testing Stations (ATS)," he said. In respect of vehicles registered in the name of governments, the usage will expire after 15 years, Gadkari added. Responding to a separate query, the minister said till date, 13,795 black spots have been identified on National Highways. The minister said rectification of black spots is a continuous process, and temporary measures are taken on an immediate basis. "Out of total 13,795 black spots identified on National Highways (NHs) in the country, short-term rectification has been completed on 11,866 black spots and long-term rectification has been completed on 5,324 black spots," Gadkari said. Replying to another question, he said the Dehradun-Delhi Access Controlled highway with a total capital cost of ₹ 11,868.6 crore is targeted for completion by October 2025.
News18
26 minutes ago
- News18
Delhi: Inspired by crime shows, BSF constable robs jewellery store using toy gun
Last Updated: New Delhi, Jul 23 (PTI) A BSF constable, who joined the force a month ago, was arrested for robbing a Delhi jewellery store with a toy gun in broad daylight, after allegedly getting inspired by crime shows following losses in online gambling, an official said on Wednesday. The accused, identified as Gaurav Yadav (22), had completed his training in May 2025 after he enrolled in the Border Security Force (BSF) in 2023, the official added. 'Yadav was posted in the BSF in Fazilka, Punjab. On June 18, a day before the robbery, he took leave and travelled to Delhi, where he planned the heist while waiting to switch trains," Deputy Commissioner of Police (Shahdara) Prashant Gautam said in a statement. The incident occurred on June 19 at a jewellery store in Farsh Bazar, when a man entered the store brandishing what appeared to be a pistol and stole four gold bracelets before fleeing on foot. A case under Section 309(4) (robbery) of the Bharatiya Nyaya Sanhita (BNS) was registered at the Farsh Bazar Police Station, and an investigation was launched, the DCP added. Police carried out technical surveillance, analysed multiple CCTV footage, call detail records (CDRs), and Internet Protocol Detail Record (IPDR) dump data, and raised several queries on the National Intelligence Grid (NATGRID). 'After sustained efforts and detailed analysis, the accused was identified as a BSF constable posted in Fazilka, Punjab. A raid was conducted at his native village in Shivpuri, Madhya Pradesh, where he was apprehended. During interrogation, he confessed to the crime," DCP Gautam said. According to the police, Yadav allegedly developed a gambling addiction, incurred significant losses, and plotted the robbery after watching crime shows. 'He bought a toy pistol from a local shop and used it to commit the robbery. He later travelled to Meerut, then Lucknow, and finally reached his home in Shivpuri, where he sold two of the stolen bracelets and deposited Rs 2 lakh into a bank account," the DCP added. The police recovered two gold bracelets from his home and identified the account where the Rs 2 lakh had been deposited. Gaurav had no prior criminal record, the police noted, adding that further investigation is underway. PTI SSJ SSJ MPL MPL view comments First Published: July 23, 2025, 16:15 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
