80% domestic passengers expected to use Digi Yatra app by 2028: CEO

Business Standard

3 days ago

The Digi Yatra Foundation expects nearly 80 per cent of domestic air travellers in India to use its facial recognition-based airport check-in app by 2028, up from the current daily usage of 30–35 per cent, chief executive officer, Suresh Khadakbhavi, told Business Standard.
'Maybe, language is a barrier and that will be addressed as we make our app compatible with various languages,' he said. Currently, the app is available only in English. However, five additional languages — Hindi, Bengali, Tamil, Marathi and Kannada — will be introduced by July.
'Right now, we are testing them. By July, users can choose either of the six languages,' Khadakbhavi said. Over time, the app aims to support all 22 constitutionally recognised Indian languages.
The app, which allows passengers to verify their identity using facial recognition instead of physical documents, currently accepts only Aadhaar for enrolment. That is set to change.
'You can't enrol on Digi Yatra using your driving licence right now. We are conducting user acceptance tests (UAT) for it. We are adding that. In a month, you will be able to enrol not just on the basis of an Aadhaar card, but also on your driving licence,' he elaborated.
Digi Yatra is currently operational at 24 airports, with plans to expand to 41 airports by March 2026, he said. 'Currently, 30–35 per cent of all domestic passengers per day are using the Digi Yatra app. We aim to take this number to 70–80 per cent by 2028,' he said.
The foundation is also planning a pilot project for international use of the app. 'We were targeting the annual general meeting of the International Air Transport Association, which took place between June 1 and June 3 in Delhi. We wanted to do at least one PoC (proof of concept) by that time. However, we were not able to do it,' Khadakbhavi said.
The pilot would involve e-passport-based credential verification for foreign expatriates who travel frequently within India. 'The pilot project will be for expats who work out of India, and travel within India. They can verify themselves using e-passports and then use Digi Yatra for domestic travel,' he said. If successful, it could pave the way for the use of Digi Yatra on international flights as well.
'Discussions are underway with multiple countries,' he added.
'We are holding primary discussions in countries of various regions — the West Asia is one, Europe and North America are others. As yet, nothing has been put on paper... If we find a country ready then this pilot study can happen in the next six months,' he said.
Looking beyond airports, the foundation is also eyeing an integration of Digi Yatra with hotel check-in processes. 'I am expecting that in the next year, we could have them on our app. I am expecting, but it may or may not,' he said.
However, this would require policy-level interventions. 'Today, a hotel can accept four or five IDs including Aadhaar card and PAN card as valid proofs. We want Digi Yatra to be added to that list. Once that happens at the policy level, we are sorted,' Khadakbhavi said.
'If Digi Yatra can be used for such a sensitive thing as air travel where the perception of threat is higher, then why can't it be used at any place, like checking into a hotel, where your identity needs to be validated?' he asked. 'Verifying your credentials through our app will be easier, less time-consuming, and more privacy-preserving than giving your ID card to the reception staff, who then take a photo or print a copy of that,' he said.