23andMe users have until July 14 to file a claim in the DNA company's bankruptcy case. Here's how to do it.
In filing a claim, eligible customers can seek compensation for suffering financial or other damages due to a 2023 cyberattack that compromised the sensitive personal information of nearly 7 million users. The direct-to-consumer company has customers submit a saliva sample for their DNA to be analyzed for ancestry purposes, family traits or health risks.
23andMe disclosed the data breach in October 2023, acknowledging that it had exposed users' personal information, including names, relationship labels, ancestry reports and percentage of DNA shared with relatives. This resulted in multiple class-action lawsuits.
The DNA testing company filed for Chapter 11 bankruptcy protection in the U.S. in March due to low demand for its ancestry kits in the fallout of the breach. 23andMe alerted customers of the July 14 claim deadline back in May, which was set by the U.S. Bankruptcy Court for the Eastern District of Missouri.
There are two types of claims that current and former 23andMe customers can file to receive money back: One is related to cybersecurity (Cyber Security Incident Claim), the other is not cybersecurity-related (General Bar Date Package).
Eligible customers can submit either claim by following the instructions on this website. The deadline to file both types of claims is Monday, July 14, 2025. If it's submitted electronically, the deadline is at 11:59 p.m. CT; if it's submitted by hard copy, the deadline is 4:59 p.m. CT.
Cyber Security Incident Claim
23andMe customers who are eligible to submit the Cyber Security Incident Claim electronically or via postal mail have to meet the following criteria:
They were a customer of 23andMe between May 1, 2023, and Oct. 1, 2023.
They received a notice that their personal information was compromised in the 2023 data breach.
The customer 'incurred monetary damages or non-monetary damages' related to the cybersecurity incident.
General Bar Date Package
For 23andMe customers who believe they have a claim against the company's services, but it isn't cybersecurity-related, they should file a claim electronically or via postal mail under the General Bar Date Package. This could be related to non-cybersecurity issues, like problems with a customer's DNA results or telehealth services.
If a 23andMe customer has questions about the claims process, more information can be found here. Customers can also email 23andMeInfo@ra.kroll.com or call (888) 367-7556.
No. A Chapter 11 bankruptcy filing means the company is restructuring, instead of liquidating its assets. 23andMe announced at the end of June that it has found a buyer, TTAM Research Institute, which is a nonprofit led by 23andMe cofounder and former CEO Anne Wojcicki. 'The transaction remains subject to Bankruptcy Court approval and customary closing conditions,' the company says.
The access that current 23andMe customers have remains unchanged. 'There are no changes to how we store, manage or protect customer data,' according to 23andMe.
After filing for Chapter 11 bankruptcy, 23andMe received permission from a judge to sell its most valuable asset — customers' DNA data. 'TTAM has affirmed its commitment to comply with 23andMe's privacy policy and applicable law with respect to treatment of customer data,' the company says, acknowledging the potential sale to TTAM Research Institute.
A customer's 23andMe DNA data is not protected under the Health Insurance Portability and Accountability Act, known as HIPAA, which is a law that protects a person's private health information from being shared without the person's knowledge or consent.
HIPAA only protects that type of information when it's provided to an entity like a hospital system, physician health plans or billing companies that conduct business with them. 23andMe is not subject to HIPAA regulations because it's a direct-to-consumer company outside of the health care realm. The person is treated as a consumer rather than a patient.
The company noted in their FAQ for customers that there's an option for them to delete their data and account.
Here's how users can delete their account and personal information:
Log into your 23andMe account and go to the 'Settings' section of your profile
Scroll to a section labeled '23andMe Data' at the bottom of the page
Click 'View' next to '23andMe Data'
Scroll to the 'Delete Data' section
Click 'Permanently Delete Data'
Confirm your request: You'll receive an email from 23andMe; follow the link in the email to confirm your deletion request
"If a customer opted in to 23andMe Research, their Personal Information will no longer be used in any future research projects," a 23andMe spokesperson told CNET. "Please note, data cannot be removed from research that's already been conducted."
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
USA Today
an hour ago
- USA Today
Antonio Brown, at court-mandated appearance for bankruptcy case, downplays rich lifestyle
In social media posts, Antonio Brown has appeared to be living a life of luxury in the United Arab Emirates. In a court-mandated appearance as part of his bankruptcy case, however, he said the reality is different. Brown fielded questions about his finances and social media activity during an Aug. 1 meeting of creditors in his Chapter 7 bankruptcy case, downplaying the lavish lifestyle that he has appeared to be living in Dubai over the past seven weeks. The former NFL wide receiver said he does not have any cryptocurrency accounts, does not own any jewelry, does not own any of the expensive sports cars that he has been seen driving in social media posts and is not paying rent in the United Arab Emirates. "I'm actually staying out here with some people, brother," Brown said when asked about his living arrangements. The 37-year-old declined to specify who owns the property at which he has been staying or who is paying the rent, but he said the person is not an American citizen. Attempted murder charge. Bankruptcy. Music. The bizarre post-NFL life of Antonio Brown Brown also indicated that he could soon return to the United States, where he has a warrant out for his arrest after being charged with attempted second-degree murder on June 11. The charge stems from an alleged altercation outside an amateur boxing event on May 16 in Miami. "Hopefully, yes," Brown said, when asked if he planned to return to the U.S. at some point in the near future. The question came in the context of scheduling, as Brown will be asked to sit for a deposition in the bankruptcy case. Because he has an active warrant out for his arrest, he likely would be detained by Customs and Border Protection upon returning to the U.S. A State Department spokesperson declined comment earlier this week when asked by USA TODAY Sports if Brown could be extradited from the United Arab Emirates. The spokesperson cited the department's longstanding policy to not comment on the possible existence of extradition requests. Brown filed for Chapter 11 bankruptcy in May 2024, according to court records, and his case has since been converted to Chapter 7 − a form of bankruptcy in which the court can seize assets and garnish wages to repay creditors. The longtime Pittsburgh Steelers wide receiver, who publicly estimated that he made more than $100 million during his NFL career, now owes more than $3.5 million to a handful of creditors. Brown was ordered to appear at Friday's meeting of creditors, which is also known as a 341 meeting, after previously failing to provide the necessary financial documents to the U.S. trustee overseeing his case, Leslie Osborne. Brown joined the meeting several minutes late from what appeared to be a Dubai hotel room. Meetings of creditors are not court hearings and they are not overseen by a judge. But they nevertheless play an important role in the early stages of the bankruptcy process, requiring debtors to answer questions about their finances under penalty of perjury. Friday's meeting was open to members of the public. Osborne's attorney, D. Brett Marks, asked Brown several questions about his life in Dubai and some of his activity on social media, including a June 26 post on X in which the former NFL wideout posted a screenshot of an account balance exceeding $24 million with the caption "bankrupt over." Brown replied that it was an old post and he does not have an account with $24 million. Brown also offered unclear answers when asked about how he is making money and paying for his current lifestyle. When asked about video clips of himself driving luxurious sports cars that he has posted on social media, he denied owning any cars in the United Arab Emirates, then suggested that such clips might have been manufactured by artificial intelligence. Upon further questioning, Brown said he sometimes has access to sports cars as part of a promotional arrangement with a rental car company. Report: Former NFL WR Antonio Brown facing attempted murder charge in Florida Osborne, the trustee tasked with helping Brown pay off his debts, said at the start of the meeting that he had received only two of the requested bank statements from the seven-time Pro Bowler. Brown told Osborne that he would work with his attorney to provide the requested documents − including the original deed of one of the houses he owns in Florida, which could be put up for sale to pay off some of Brown's debts. At the most recent court hearing in Brown's bankruptcy case, on July 24, judge Peter Russin said Brown's case would be "hanging in the balance" if he did not provide financial documents and follow the court's rules. "I really want to explain to him that he's got his future in his own hands," Russin said during the hearing. "He can resolve all these things very simply just by doing what he's obligated to do anyway, and leave here with his financial situation generally intact." Contact Tom Schad at tschad@ or on social media @
Miami Herald
an hour ago
- Miami Herald
Popular rapper files for Chapter 11 bankruptcy protection
Superstar singers are on the top of the world when their records are topping the charts. Artists' careers can come crashing down when their hits stop coming, forcing some stars to file for bankruptcy protection. The list of singers who have filed for bankruptcy over the years looks like it came from an oldies radio station playlist. Rock and roll legend Jerry Lee Lewis, country superstar Willie Nelson, rock icon David Crosby, pop star Cyndi Lauper, and hip-hop star MC Hammer, whose legal name is Stanley Burrell, each filed for bankruptcy at some point in their careers, according to law firm Levitt & Slafkes website. Related: Popular pizza and beer chain files for Chapter 11 bankruptcy Superstar rapper and actor 50 Cent in July 2015 filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the District of Connecticut after losing a $5 million judgment in an invasion of privacy lawsuit, the Florida Times-Union reported at the time. Jerry Lee Hammer.50 Cent. The rapper, whose legal name is Curtis Jackson III, exited bankruptcy in February 2017 after paying off about $23 million in debts, The Guardian reported at the time. And now, popular rapper Phora has filed for Chapter 11 bankruptcy protection to restructure his debts owed to major creditors, including Warner Records. Related: Popular beverage brand files Chapter 11 bankruptcy The rapper, whose legal name is Marco Anthony Archer, filed his Subchapter V petition on behalf of his company Phora LLC in the U.S. Bankruptcy Court for the Central District of California on Aug. 1, listing up to $50,000 in assets and $500,000 to $1 million in liabilities. More Bankruptcy: Major iconic food brand files for Chapter 11 bankruptcyPopular Dairy Queen rival franchisee files Chapter 11 bankruptcyPopular vision care chain files for Chapter 11 bankruptcy The debtor's largest creditors included Oren Lang, owed $400,000 in a contingent, unliquidated, disputed claim; Warner Records, owed $200,000 in a contingent, unliquidated claim; and Nixon Peabody, owed over $77,000, according to the petition. Phora also listed Kobalt Music Publishing as a creditor. Oren Lang, owed $400, Records, owed $200, Peabody, owed over $77,689. The rapper's petition did not indicate a specific reason for filing for bankruptcy. The rapper Phora, 30, began rapping in 2011 and landed his first major recording contract with Warner Records in 2017, releasing his debut album "Yours Truly Forever," which rose to No. 44 on the Billboard 200 album chart in September 2017. Two subsequent Phora albums hit the Billboard 200 chart, "Love Is Hell" at No. 87 in October 2018 and "With Love II" at No. 160 in November 2020. Phora left Warner Records in 2019 to launch his own label, releasing his first independent album on Yours Truly Records, "Bury Me with Dead Roses," according to The rapper is on a 19-show tour that begins in Oklahoma City on Aug. 1 and ends Sept. 28 in Palm Springs, Calif. A show scheduled for Austin, Texas, on July 31 was cancelled. Oklahoma City, Aug. Aug. Calif., Aug. Aug. Aug. Idaho, Aug. Lake City, Aug. N.M., Aug. Calif., Sept. Ariz., Sept. 6Brawley, Calif., Sept. 7Fresno, Calif., Sept. Calif., Sept. Sept. Francisco, Sept. Calif., Sept. Calif., Sept. Diego, Sept. Springs, Calif., Sept. 28. Don't miss the move: Subscribe to TheStreet's free daily newsletter The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Wall Street Journal
2 hours ago
- Wall Street Journal
Georgia-Pacific Asbestos Unit Beats Appeal to Stay in Bankruptcy
A federal appeals court kept Georgia-Pacific's Bestwall asbestos unit in bankruptcy, once again ruling against asbestos-injury claimants who want the chapter 11 case dismissed because of the parent company's solvency. On a 2-1 vote, the U.S. Court of Appeals for the Fourth Circuit in Richmond, Va., said Friday that federal courts have jurisdiction to oversee chapter 11 cases filed by businesses that aren't in financial distress.
