CNTXT AI Launches TestAI: The GCC's First AI Readiness Platform to ensure trustworthy and scalable AI Voice Agents
AI-powered agents are transforming industries, automating customer interactions, streamlining operations and enhancing efficiency. However, many are deployed without proper validation, leading to errors and loss of trust. With the voice AI agent market set to grow from $11.2 billion in 2025 to $45 billion by 2032, organizations cannot afford to deploy AI without being fully prepared and user-ready.
'AI models are being deployed without standardized oversight. Without rigorous testing, businesses expose themselves to financial and reputational risks' said Mohammad Abu Sheikh, CEO of CNTXT AI. 'TestAI is the safeguard AI desperately needs today. We ensure that every AI-powered voice interaction is tested, trusted and ready for real-world deployment.'
Why AI Needs a Quality Control Layer to work
AI-powered voice agents handle millions of daily interactions in banking, telecom, healthcare, and e-commerce. However, without hands-on testing in real interactions, they risk misinterpretations and inaccuracies, damaging customer trust and brand reputation.
TestAI acts as an AI sandbox, ensuring AI performs as intended while identifying and resolving flaws before they impact customers. Unlike slow, inconsistent manual testing, it validates AI at scale, guaranteeing real-world accuracy and reliability, while providing actionable recommendations for improvements.
For example, for AI-powered real estate assistants, TestAI simulates 1000+ real-world scenarios (from expats searching for apartments to tenants breaking leases) verifying that AI accurately understands customer needs before deployment.
'The tool provides real-time insights to fine-tune AI voice agents, reduce errors, and create a seamless customer experience,' added Hasan Abu Sheikh, Chief Product Officer. 'We want to confirm AI follows through on its promises- building ways to verify that AI actually performs the actions it claims, closing the gap between intent and execution.'
Setting the Standard for Arabic AI Validation
While most AI models claim to support Arabic yet fail in real-world understanding, TestAI sets a new benchmark. It is the first AI validation platform that not only processes Arabic but ensures its accuracy through automated, scalable testing of real-world testing.
Designed specifically for non-technical teams, TestAI also democratizes AI functionality, making it accessible across entire organizations.
Following its launch, TestAI will expand beyond voice AI testing to industry-specific applications, including business, legal, and medical AI. Beyond validation, it will assess how AI systems behave, makes decisions and responds in real-world interactions—ensuring they function reliably and in alignment with industry standards before deployment.
With AI driving critical customer interactions across banking, healthcare, and beyond, TestAI provides the essential validation layer that guarantees AI voice agents are trustworthy, compliant, and ready to deploy.
'We built TestAI to be the quality gate that every AI must pass before deployment,' said Abu Sheikh. 'Our goal is to make AI validation as essential as security testing in software development.'
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