Old-school tempura at Ensei
NEW RESTAURANT
Tempura Ensei #B1-06/07 Palais Renaissance 390 Orchard Road Singapore 238871 Tel: 9178-0664 Open daily for lunch and dinner: 12 pm to 2.30 pm; 6 pm to 10 pm
[SINGAPORE] Just when we thought Japanese restaurants were going out of favour, they've started popping up again. Maybe they figure that for every Singaporean that heads to Japan, there's another who has just come back and now has withdrawal symptoms.
So what's the best way to get their attention? Recent openings suggest that being the Singapore outpost of a famous Japanese eatery does the trick. Never mind if you've never heard of them. They just have to say 'famous', and we say 'Fomo' (fear of missing out).
Tempura Ensei can't claim to be the Singapore branch of Tenkane, an old-school tempura shop in Shinjuku that's been around since 1903. But it can say it has a head chef who used to work there at some stage – close enough to declare that it's 'bringing the art of 120-year-old, Edo-style tempura to Singapore'. If that's true, then what have we been eating all this while? Teenage fish fritters?
Grand statements are the undoing of Tempura Ensei, which promises more than it delivers. Its public relations pitch and omakase-only pricing give you the impression that you're getting fine-dining quality and a hinoki-counter experience. But our meal is akin to being on the restaurant floor of a Tokyo shopping mall, dining at an overpriced eatery because it's the only one that doesn't have a queue.
A NEWSLETTER FOR YOU
Friday, 2 pm Lifestyle
Our picks of the latest dining, travel and leisure options to treat yourself.
Sign Up
Sign Up
Tucked in the basement level of Palais Renaissance, Ensei looks more dated than classic, with veneer being the wood of choice. It's the Japanese chef tending to us – looking every inch the veteran, white-jacketed tempura shop owner – that lends an authentic vibe. Except that he's not the head chef. That role belongs to Naruki Takeshima – all of 28 years old and Tenkane's former employee and most recently of Ginza Tenharu at the Marriott hotel. But he's either off on the day we're there or working in the private dining room.
Lunch and dinner menus are the same, apart from an extra lunch option priced at S$128. Otherwise, it's either a basic set for S$188 or the omakase for S$288. That puts it in a similar price range as at Tenharu and Tentsuru, although Tenshima offers only lunch at those prices.
Decor and ingredients-wise, Ensei lags its direct competitors, although it does make a show of the pure sesame oil it uses for frying. There's a basket of ingredients that's shown to every diner but, apart from an impressive box of uni, everything looks pretty mundane.
A cold appetiser at Tempura Ensei. PHOTO: JAIME EE, BT
There are some promising moments with the starters: fresh tai sashimi and simmered wasabi shoots for the S$288 menu; an attractive presentation of cooked whelk and red snapper roe for the S$188 set.
Clear dashi broth with hamaguri, a Japanese clam. PHOTO: JAIME EE, BT
A clear dashi broth with hamaguri is a decent effort apart from a rubbery clam. Snow crab with dashi vinegar jelly – meant to justify the higher price of the omakase menu – is a battle of confetti-dry strips of crabmeat against overly harsh jelly.
The real test is, of course, the tempura, and the batter is mostly light and floppy, with an occasional satisfying crunch, and an underlying greasiness. The trick is to chomp on it at the right moment when the batter tries its darnedest to crisp up, before it decides it's not worth the effort.
Sweet Japanese shrimp in a light tempura batter. PHOTO: TEMPURA ENSEI
The first shrimp starts out limp, but the texture improves with the second one. But we do like the mushroom stuffed with fish paste, so you enjoy the mix of textures at least. And Ensei is one tempura restaurant that actually fries its uni, unlike other places that cheat by placing the fresh sea urchin on a piece of fried seaweed. It's decent-quality uni, wrapped in seaweed and fried; even if it's not crisp, there's a nice chewiness from the seaweed that matches the soft uni.
Uni wrapped in seaweed is creamy and chewy. PHOTO: TEMPURA ENSEI
Sharks' fin tempura, on the other hand, is wasted by being doused in a sticky sauce that negates the whole point of frying it. The best is a whole piece of anago that lands crisp on your dish, and split into two with chopsticks to let the steam escape. The worst is the grated daikon that accompanies the tempura – if it's possible to be offended by a vegetable, this feels like it. It's so tasteless that it's almost as if it's thumbing its tendrils at us.
Kisu tempura is part of the set menu. PHOTO: TEMPURA ENSEI
Tempura is an incredibly simple dish, yet so difficult to execute well. If Ensei's prices were more accessible, it would have an edge. But for the money we're paying, it's hard not to compare it with the likes of Tentsuru or Tenshima. Having credentials – real or implied – from a famous brand is one thing. The proof is always in the tasting, and you can't weave a story around it.
Rating: 6
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


AsiaOne
5 hours ago
- AsiaOne
9 best personal loans in Singapore with lowest interest rates (June 2025), Money News
If you're in urgent need of money, but are too paiseh to borrow from your family and friends, your best bet is probably a personal loan. With a personal loan, you borrow cash from a bank or financial institution and pay them back in fixed instalments over an agreed period. But you'd typically need to meet a couple of eligibility requirements before you get it approved. Stuff like your income and credit history. In this article, I'll break down the key terms you'll come across frequently while browsing loan listings — plus highlight the best personal loans currently available in Singapore. Psst… I'm also going to let you know about the great promotions you can capitalise on if you apply for some of these personal loans with MoneySmart. So keep reading! Note: Interest rates are approximate and may vary based on individual credit profiles and prevailing market conditions. Please consult the respective banks for the most accurate and up-to-date information. Best personal loans in Singapore (June 2025) At a glance: Best personal loans in Singapore What do interest rate, EIR and processing fees mean? DBS/ POSB Personal Loan Trust Instant Loan CIMB Personal Loan UOB Personal Loan Standard Chartered CashOne HSBC Personal Loan GXS FlexiLoan Citibank Quick Cash with Ready Credit (New Customers) OCBC ExtraCash Personal Loan Which personal loan should you choose? Term loan vs credit line-which should you choose? Being in debt is not fun 1. At a glance: Best personal loans in Singapore (June 2025) Here are the current starting interest rates on offer from the most popular personal loan providers in Singapore. We'll use the example of a Singapore citizen earning $3,500 a month, who wants to borrow $10,000 and repay it over three years. Personal loan Interest rate and Effective Interest Rate (EIR) Processing fee Monthly repayment Eligibility DBS/POSB Personal Loan 1.99% (EIR 4.17%) 1% $294 – Singaporean/PR– Foreigners with existing Cashline and/or Credit Card account– Min. $20,000 annual income – Existing DBS/POSB customers Trust Instant Loan 2.22% (EIR: 4.22%) 0% $296 – Singapore Citizen/PR: $30,000– Foreigner: $60,000 – Must have a Trust credit card CIMB Personal Loan 2.68% (EIR 5.06%) 0% $319 – Singapore Citizen/PR: $20,000 – Malaysian (residing in SG): $30,000 UOB Personal Loan 2.88% (EIR 5.43%) 0% $302 – Singapore Citizen/PR: $30,000 – UOB Credit Card/CashPlus customer Standard Chartered CashOne 1.90% (EIR: 3.63%) 0% $294 – Singapore Citizen/PR: $30,000 – Foreigner (with EP): $90,000 GSX FlexiLoan 2.88% (EIR 5.45%) 0% $303 – Singapore Citizen/PR: $20,000 HSBC Personal Loan 2.20% (EIR: 4.00%) 0% $296 – Singaporean/PR: $30,000 (salaried workers)$40,000 (self-employed or commission-based workers) – Foreigner (with EP): $60,000 Citi Quick Cash with Ready Credit (New Customers) 3.45% (EIR: 6.50%) 0% $306 – Singaporean/PR: $30,000– Foreigner: $42,000 Applicable to new Citi Credit Card or Citibank Ready Credit account holders only. OCBC's ExtraCash Personal Loan 5.42% (EIR 10.96%) For income $20,000 – $30,000 p.a.: $100. For income above $30,000 p.a. : $200 or 2 per cent of the approved loan amount, whichever is higher $323 – Singaporean/PR above 21 years old: $20,000 – Foreigner above 21 years old: $45,000 2. Hold up. What do interest rate, EIR and processing fees mean? There's quite a bit of jargon here, so let's go through some points of confusion that may be swimming around in your head. Interest rates Notice that interest rates are quoted as "from X per cent" instead of being stated simply as "X per cent"? That's because personal loans are pretty dynamic as they all depend on factors such as your credit history and the loan amount. EIR EIR stands for Effective Interest Rate. Taking into consideration other fees (like processing fee; see next point) and the loan repayment schedule, it is a more accurate reflection of the cost of borrowing than the advertised interest rates. Processing fees This is the main hidden cost of personal loans and is worth highlighting. The processing fee is deducted from the principal — meaning, for a $10,000 loan with a $100 (or one per cent) processing fee, you get only $9,900 in cash. As a borrower, you might not "feel" it, but it does eat into your funds and increase the cost of borrowing. Now, let's walk through the nine featured personal loan packages. 3. DBS/POSB Personal Loan The DBS/POSB personal loan is only open to existing DBS/POSB customers. If you already have (1) a DBS/POSB Cashline account or have a DBS/POSB credit card and (2) credit your salary into a DBS or POSB deposit account, you can get the cash disbursed instantly. The loan is open to Singaporeans and PRs, as well as foreigners with DBS/POSB Cashline or credit card accounts. You must be aged 21 to 70 years with a minimum annual income of $20,000 — this opens up DBS/POSB personal loans to include slightly older groups of people and lower income earners compared to other banks. Like the Standard Chartered CashOne loan, you don't need to earn a regular salary to be eligible for this loan. Self-employed individuals and commission earners can also apply. DBS's personal loan promises interest rates as low as 1.99 per cent. There is a processing fee of one per cent, bringing the lowest possible EIR to 4.17 per cent. Loan tenures of six months to five years are available. Do note that these are the lowest possible rates and the actual interest rate depends on what DBS is prepared to extend to you. Note that there's also a three per cent unlimited cashback deal if you apply now. 4. Trust Instant Loan (Trust personal loan) When they say "instant", they mean it. Trust's personal loan, called Trust Instant Loan, disburses cash to you in just 60 seconds with the Trust credit card. This is how it works: You have a Trust credit card with a certain available credit balance at any one point in time. The Trust Instant Loan converts a portion of that balance into cash for you. Spend that cash on anything you want! The Trust Instant Loan is open to all Trust customers. Given how it works, as I just explained above, you do need to have a Trust credit card to be eligible. But this isn't a bad thing — for one thing, it makes repaying the loan seamless. Each month, you'll see your loan instalment charged to your credit card bill. To pay the instalment, simply pay through your credit card statement via your Trust App. From now till June 15, the Trust Instant Loan is also extra affordable with an interest rate starting from just 2.22 per cent p.a. (EIR from 4.22 per cent p.a.) — down 0.27 per cent. They also charge no processing fees, annual fees, or the like. However, there is a three per cent early repayment fee on your remaining loan amount if you repay the rest of your loan early. The Trust Instant Loan is open to Singapore Citizens, PRs, and Foreigners aged 21 to 65 years old. You could be a salaried worker, commission-based, or self-employed as long as your annual income is $30,000 for Singaporeans or $60,000 for Foreigners. Trust Instant Loan x MoneySmart promotion Snag awesome welcome gifts when you apply for a Trust Instant Loan with MoneySmart. Up to $1,200 cash via PayNow Apple iPhone 16 Plus (worth $1,399) Apple iPad Air (worth $899) Sony PS5 (SLIM) Digital (worth $669) Nintendo Switch OLED (worth $439) PLUS $10 FairPrice E-Vouchers from Trust (if you sign up with referral code MONEYSMT). New-to-Trust customers only. T&Cs apply. 5. CIMB Personal Loan The CIMB Personal Loan is another personal loan that comes with no processing fees. Its interest rate comes in at 2.68 per cent p.a. (EIR 5.06 per cent p.a.), making it the next lowest after Trust. You also get flexible loan tenure options of 12, 24, 36, 48 or 60 months. On top of low interest rates, CIMB is also offering a cashback promotion to sweeten the deal. The cashback you'll earn offsets some of the interest you'll be charged, up to a maximum of $2,800 cashback. Tenure Approved Loan Amount Cashback Earned 1 or 2 years Any amount No cashback 3, 4 or 5 years <$10,000 $10,000 – < $15,000 $50 $15,000 – < $30,000 $300 $30,000 – < $50,000 $600 $50,000 – < $80,000 $750 $80,000 – < $150,000 $1,000 $150,000 – < $190,000 $2,000 > = $190,000 $2,800 As far as eligibility goes, the CIMB Personal Loan is fairly standard. It's open to Singapore Citizens and Singapore PRs with a minimum annual income of $20,000, and to Malaysians earning at least $30,000 a year. You'll also need to be 21 to 70 years old — that maximum age sits between the Citibank and DBS personal loan age limit. There's no prerequisite to have a CIMB Bank Account or CIMB credit card before you apply, so go ahead as long as you meet the criteria above. Like any personal loan, you'll incur a penalty fee if you try to repay it early. For the CIMB Personal Loan, this fee is three per cent of the outstanding loan amount or $250, whichever is higher. CIMB Personal Loan x MoneySmart promotion Apply for a CIMB Personal Loan via MoneySmart and get gifts like: Up to $1,220 cash via PayNow Apple MacBook Air (13-inch)(worth $1,499) Apple iPhone 16e (worth $949) Sony PS5 (SLIM) Digital (worth $669) T&Cs apply. 6. UOB Personal Loan UOB's personal loan is only open to existing UOB credit cardholders or CashPlus customers who are Singaporeans, PRs aged 21 to 65. You'll also need to be a salaried worker earning at least $30,000 a year. Not an existing UOB customer? You'll have to get a UOB credit card or CashPlus to apply for a UOB Personal Loan. The interest rate is from 2.88 per cent p.a. for loan periods of 12, 24, 36, 48 or 60 months, with a 5.43 per cent p.a. EIR. While UOB used to only waive processing fees for loan periods 24 months and up, processing fees are now waived for all loan periods. If you're an existing UOB customer, you can get instant approval when you apply for your personal loan online. To further sweeten the deal, from now till June 30, you can get up to two per cent cash rebates for approved personal loans worth least $15,000 with repayment period between of three to five years. UOB Personal Loan x MoneySmart promotion (Gift fulfilment as fast as four weeks) Thinking of applying for a UOB Personal Loan? Apply via MoneySmart now to get a $500 bonus on top of gifts such as: Up to $1,200 cash via PayNow Apple iPhone 16 Plus (worth $1,399) T&Cs apply. 7. Standard Chartered CashOne Standard Chartered CashOne personal loan is open to Singapore Citizens, PRs and foreigners with a Singapore Employment Pass aged 21 and above. The barriers to entry for the Standard Chartered CashOne personal loan have gone up slightly. The minimum annual income requirements are now $30,000 for Singaporeans and PRs and $90,000 for foreigners. You also don't necessarily need to be a salaried worker to apply — Standard Chartered is cool with salaried employees, variable/commission-based employees, and even self-employed individuals. You can apply for this personal loan online by signing in through Singpass and receive your loan disbursement within 15 minutes — it's super easy. There's no need to be an existing Standard Chartered customer to get this personal loan. So, it's fast — but is it also affordable? Standard Chartered charges an initial annual fee of $199 (deducted from your approved loan) for any loan tenure between 1 to 5 years. From the second year onwards, you won't have to pay any more annual fees — UNLESS you miss any instalments, in which case you will pay $50 in annual fees for that year. Plus the late payment fee of $100. If you pay your full monthly instalment on time for the first 6 months, you won't have to worry about late penalties. After that, you'll have the flexibility to pay just the minimum-whichever is lower: $50 or one per cent of your approved monthly principal. So taking the $199 annual fee into consideration, I'd say CashOne is more worthwhile if you're taking out a big loan. Interest rates are advertised as starting from 1.90 per cent, working out to an EIR of 3.63 per cent and above. In reality, interest rates are personalised, so yours might differ from this example. Take up this loan now and you'll also stand a chance to win in Standard Chartered's exciting giveaway-featuring prizes like a getaway for two to Paris and sleek Samsonite luggage. Standard Chartered CashOne x MoneySmart promotion Apply for a Standard Chartered CashOne loan via MoneySmart to get attractive gifts like: Up to $1,200 cash via PayNow Apple MacBook Air (13-inch)(worth $1,499) Apple iPad (11-inch)(worth $899) Sony PS5 (SLIM) Digital Edition (worth $669) T&Cs apply. 8. HSBC Personal Loan HSBC's personal loan is open to Singaporeans and PRs aged 21 to 65 years old with an annual income of $30,000 and above for salaried workers, and $40,000 for self-employed or commission-based workers. Foreigners must earn at least $60,000 a year and have an employment pass with at least 6 months' validity. The best part about HSBC's personal loan is its long loan tenure of up to seven years — currently the longest loan tenure in Singapore. So if you need to borrow a large sum but can't afford high monthly repayments, HSBC's personal loan is definitely one you should consider. HSBC has dropped their promotional interest rates even further now starting from 2.20 per cent p.a. with an EIR from 4.00 per cent p.a. with no processing fees. Remember, however, that actual interest rates will vary from person to person. Another factor to consider is that HSBC's personal loan comes with an annual fee of $120, and only the first year's fee is waived. Don't miss your payments, or you'll be subject to a $120 late payment fee. HSBC Personal Loan x MoneySmart promotion Ready to take an HSBC Personal Loan? Apply via MoneySmart to score gifts such as: Up to $1,000 cash via PayNow 12,345 SmartPoints (Use points to redeem epic gifts from the rewards store) T&Cs apply. 9. GXS FlexiLoan GXS is a digital bank that's 60 per cent owned by Grab and 40 per cent owned by Singtel. Now, don't be dissuaded by the idea of a digital bank. Like any regular bank, GXS offers customers a personal loan-and a pretty good one at that. With a loan tenure between two and 60 months, GXS FlexiLoan interest rates start from 2.88 per cent p.a., with an EIR of 5.45 per cent p.a.. However, from May 21 to June 8, you could enjoy one per cent OFF your Interest Rate (awarded in the form of cashback) when you apply for a S$10,000 loan with 12 month tenure with the code "MSDEAL". On top of that, GXS FlexiLoan doesn't charge any annual, processing, early repayment or late fees — something almost unheard of when it comes to loans from your traditional banks. You heard that right, repay your loan early with no extra charges! However, GXS will charge you late interest if your repayments are late, so you won't get off scot-free. One downside to the GXS FlexiLoan is that foreigners aren't eligible. It's only for Singapore Citizens and Singapore Permanent Residents between 21 and 65 years old. The minimum annual income is $20,000. GXS FlexiLoan x MoneySmart promotion (Gift fulfilment as fast as 2-3 months) Apply for a GXS FlexiLoan via MoneySmart and get your hands on a bonus $500 cash along with some incredible welcome gifts: Up to $1,200 cash Apple MacBook Air (13-inch)(worth $1,499) T&Cs apply. 10. Citibank Quick Cash with Ready Credit (New Customers) I'm going to preface this by saying that the 3.45 per cent (EIR from 6.5 per cent) interest rate for the Citi Quick Cash personal loan is only available to customers who are completely new to Citibank loans. If you already have a Citibank loan, you'll be given a higher interest rate. The plus point for this one is definitely the ease of getting your funds. You'll be easily able to convert the credit balance on your Citi Credit Card or Citibank Ready Credit account into cash. Just log into the Citi Mobile App, key in the amount of cash you need and you can get the funds pretty much instantly. Citi Quick Cash is open to Singapore Citizens and PRs (salaried or self-employed) with a minimum annual income of $30,000, and foreigners with an annual income of at least $42,000. The eligible age range is 21 to 65 years. With Citibank's Quick Cash personal loan, you can choose a tenure of 12, 24, 36, 48, or 60 months-all with zero processing fees. You'll get a 3.56 per cent interest rate on Citibank's personal loan with a shorter one-year tenure, or 3.45 per cent if you intend to extend your loan repayment to 3 years. While the interest rates differ according to tenure period, you'll get an EIR of 6.5 per cent for all. That said, don't take our word for it. Rates are customised, so what you get might not be exactly the same as the above screenshot. Citibank Quick Cash with Ready Credit x MoneySmart promotion Apply for a Citibank Quick Cash with Ready Credit Loan today and enjoy $50 cash via PayNow 500 SmartPoints T&Cs apply. 11. OCBC ExtraCash Personal Loan While the OCBC ExtraCash Personal Loan has the highest interest rates (from 5.42 per cent p.a. / EIR from 10.96 per cent p.a.) on this list, it does come with some perks that might make it a solid choice for some. If you need a large loan, you can borrow up to six times your monthly income, with fixed repayments spread over 12 to 60 months. Like many of the other loans mentioned, it offers fast disbursement when you sign up via Myinfo. Plus, it has a relatively low entry requirement — just $20,000 in annual income for Singaporeans and PRs. You'll also be able to easily see a full breakdown of all your outstanding payments via internet banking. However, punctual repayments are a must. A late payment will set you back $80, and if you decide to restructure or repay early, you'll be charged a three per cent fee on your outstanding balance. So, be sure of your loan tenure before committing! Cheapest personal loans – Standard Chartered CashOne personal loan– Trust Instant Loan – DBS or POSB Personal Loans – HSBC Personal Loan Personal loans with fastest disbursement – Trust Instant Loan– UOB Personal Loan– GXS FlexiLoan – CIMB Personal Loan Personal loan with longest repayment tenure – HSBC personal loan Personal loans to consider if you want to take a huge amount – Standard Chartered CashOne personal loan – OCBC ExtraCash Personal Loan Whatever personal loan package you choose, opt for the smallest loan amount and shortest term you can comfortably manage. This will keep your interest payments to a minimum. Remember that the actual interest rate a bank offers you will depend on factors like your credit history, how much you want to borrow and for how long. So if you don't get offered the lowest advertised interest rates with one bank, you might want to compare that with what the other banks are willing to offer you. There are certain groups of individuals that may have a harder time taking out a personal loan. Older individuals: If you're above 65 years old, DBS/POSB and CIMB will let you apply for personal loans up to the age of 70 years. Those earning an annual income below $30,000: Most of the loans I've listed above have a minimum requirement of about $20,000 annual income, so you have plenty of options if this pertains to you. Commission-based workers or self-employed individuals: Citibank Quick Cash, HSBC Personal Loan, DBS Personal Loan and Standard Chartered CashOne are good options. Some other banks may only accept salaried workers. 13. Term loan vs credit line — which should you choose? While researching personal loans, you might have come across many different loan types, some of which do not seem to fit what we described above. MoneySmart lists only term personal loans, which is when you borrow a fixed sum with a fixed repayment plan that you agree on before you see the cash. We usually recommend these loans because they have much lower interest rates. You can pay back slowly and steadily at a pace comfortable to your financial situation. Many banks also offer a personal line of credit — sometimes called a credit line, revolving loan, or even "flexible repayment loan". This is a pre-approved amount of money you can cash out in part or whole, but you need to repay it ASAP or else face sky-high interest rates. Don't fall for it unless you're absolutely confident you can pay the money back immediately. These days, most banks base their personal loans on either your personal line of credit or credit card limit. So you will need either a credit card or credit line to get the loan. However, it is still considered a term loan if it comes with a structured repayment plan. But before you sign up, understand that your credit cards with this bank will be as good as dead because you'll have effectively "spent" your credit on a cash loan. 14. Being in debt is not fun… But it can be prevented. If you must take out a loan, channel all your energies into paying it off on time to avoid late charges. In the meantime, re-examine your income and budget, making a note of everything you spend on, so you won't have to resort to loans again. Ideally, you should draw up a budget that gives you enough leeway to set aside some cash for the future without starving to death. You should also build up an emergency fund worth a few months' expenses. If you're hit with unforeseen circumstances, you can dip into this fund instead of having to take a loan. It's also a good idea to know what types of insurance you need. We recommend hospitalisation insurance at a bare minimum, and life insurance if you have dependents. Being sufficiently insured ensures that you don't get hit with huge bills if the unexpected happens. [[nid:718015]] This article was first published in MoneySmart .
Business Times
5 hours ago
- Business Times
BHG downsizes Bugis Junction flagship outlet as department stores face shaky future
[SINGAPORE] Department store BHG is downsizing its flagship Bugis Junction outlet – its last remaining permanent store – from three to two levels. This follows the March closure of its Junction 8 store, which will be replaced by home furnishings brand Nitori. Nitori will also take over the third-floor space BHG used to occupy at Bugis Junction. The scaling down of BHG's Bugis Junction outlet comes on the back of other store closures. Besides Junction 8, it has shuttered four stores here since 2022, in Raffles City Shopping Centre, Jurong Point, Clementi Mall and Lot One. It follows a series of other closures of large department stores here. 'BHG remains a tenant at Bugis Junction on Levels 1 and 2, and we continue to work closely with them to introduce new brands,' said a spokesperson for Bugis Junction. BHG declined comment. In February, BHG opened a pop-up store at The Centrepoint, which will operate until August. BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up BHG Singapore began in 1994 as Seiyu Wing On Department Store. In 2007, it was acquired by Beijing Hualian Group, one of China's largest commercial chain retailers, and has operated under the brand name BHG for the past 18 years. Homemaker Brenda Thio, 53, said: 'It is sad that these stores that have been around for so long are either gone or downsized.' But she said she mainly shops online now. 'I hardly shop at BHG and have bought only pillows, bolsters or bed sheets there once every few years.' A broader trend of decline Large department stores here and worldwide have faced decline owing to increasing competition from online shopping, exacerbated by the Covid-19 pandemic. Japanese chain Isetan will shutter its Tampines Mall outlet in November, after about 30 years. At its 2013 peak, it had six stores in Singapore. Its last closure was Isetan Katong in Parkway Parade in 2022. After closing the Tampines store, it will be left with two outlets – Isetan Scotts and Isetan Serangoon Central. Home-grown department store OG closed its Orchard Point store in 2022, after 18 years. Its remaining stores are in People's Park and Albert Street. Metro closed its flagship Centrepoint store in 2019 after five years, with two remaining stores at Paragon and Causeway Point. And two department store chains which used to be household names have called it quits. Robinsons, which still has an online store, shut its last physical store at Raffles City Shopping Centre in 2021, while John Little exited the local retail scene in 2017, after closing its Plaza Singapura outlet. Market observers said that with e-commerce offering a greater variety of products, competitive pricing and the convenience of home delivery, people are increasingly less inclined to visit large department stores. 'Today's shoppers increasingly seek personalised, curated and experiential retail experiences,' said Leung Sau Yee, senior lecturer at Singapore Polytechnic's School of Business. 'Traditional department stores, with their generalist, one-size-fits-all model, often fall short of these expectations.' Many department stores also rely heavily on mall operators to drive engagement, she said. Without distinctive products, brand curation or compelling in-store experiences, they struggle to offer shoppers a strong reason to return. Department stores have traditionally been anchor tenants in malls. But operating large-scale stores in prime retail locations, such as Bugis Junction, means incurring high rental, staff and inventory costs. As footfall declines, it becomes increasingly difficult to justify maintaining such expansive physical spaces from a profitability standpoint, experts said. Associate Professor Lau Kong Cheen, head of the Singapore University of Social Sciences' marketing programme, said department stores have been supplanted by large malls that offer a curated mix of specialised outlets. In short, malls are mega department stores. 'Malls house dedicated retailers for categories such as footwear, cosmetics, skincare, fashion apparel, accessories, jewellery and homeware,' he said. 'Each speciality store provides a focused brand experience that resonates more with today's discerning shoppers.' Professor Lawrence Loh, from NUS Business School's department of strategy and policy, said: 'Department stores cannot continue to be more of the same, providing huge varieties for all customers. If they are everything to everybody, they may end up as nothing to nobody.' From product-centric to experience-centric What could make the department store relevant again in a tough market? Prof Loh suggested merging the physical store with a digital one to offer holistic shopping experiences that are not found online. 'The 'touch-and-feel' in shopping is still valuable, but stores must give sufficient incentives to prevent the undesirable consumer behaviour of testing at stores and then going online to purchase elsewhere at lower prices,' he said. 'Department stores face the real challenge of being free showrooms for the low-cost e-commerce stores.' Other experts agree on the need to invest in omnichannel integration with a seamless blend of online and offline experiences, such as allowing customers to purchase online and collect in-store, or checking stock levels in real time, to compete with pure e-commerce players. Ethan Hsu, head of retail at real estate consultancy Knight Frank Singapore, said that technology such as personalised apps, fitting rooms that use augmented reality and artificial intelligence-driven inventory can improve efficiency and customer experience. They can also cater to modern preferences like sustainability, he said. In addition, he suggested community marketing activities that can build loyalty and differentiate stores from online retailers. These include supporting local charities, or hosting community events and cultural celebrations. Prof Lau suggested that stores frequently introduce thematic changes – for instance, cultural themes from different countries – to their product ranges. 'Just like museums and art galleries – they change their display by curating new exhibits to draw domestic visitors to make repeat visits,' he said. Exclusive collaborations with brands that have a limited presence in Singapore – including emerging international brands and local designers – could help, Prof Lau added. And stores can transform themselves into lifestyle destinations by integrating cafes with speciality in-house brews and food, and branded dining ware sold in-store, he said. Offering experiences such as personal colour analysis, cooking or baking workshops and food-and-wine pairings can make shopping more engaging, and cannot be replicated by online retailers, said Leung. She added: 'Ultimately, for department stores to thrive, they must shift from being product-centric to experience-centric, staying attuned to evolving consumer values and behaviours.' THE STRAITS TIMES

Straits Times
7 hours ago
- Straits Times
Top banker vows loyalty to DEI at Tokyo Pride parade as Trump's pushback rages
Some Japanese firms have sought to bolster the pool of available workers by becoming more inclusive of different gender and sexual minorities. PHOTO: EPA-EFE TOKYO – The head of one of Japan's largest investment banks used the Tokyo Pride parade to strike a rare public stance on pushing ahead with diversity initiatives, as US President Donald Trump seeks to abolish such policies. Few Japanese corporate executives have taken a clear position on US efforts to roll back the diversity, equity and inclusion policies that had become common at global corporations, though many firms appear to have quietly maintained their initiatives. 'Even if the US has adopted an anti-DEI policy, Japan should press ahead and make up for lost time rather than following suit,' said Mr Akihiko Ogino, president and chief executive officer of Daiwa Securities Group Inc, before the start of the Tokyo Pride parade near the bustling Shibuya area. He was speaking on June 8 at his first visit to the Tokyo iteration of the global event that organisers describe as 'advocating LGBTQ+ rights and dignity'. Faced with a rapidly ageing and shrinking population, some Japanese firms have sought to bolster the pool of available workers by becoming more inclusive of different gender and sexual minorities, as well as women. Major financial firms including Nomura Holdings, Goldman Sachs and Deutsche Bank are also among the sponsors of the event, according to its website. Companies around the world that do business in the US have faced a dilemma in dealing with the abrupt about-face on the issue. Mr Trump has vowed to stamp out diversity policies across the board, saying they are illegal and have disastrous consequences. In response, Citigroup withdrew its ambitious DEI goals and other US financial firms have made adjustments. Mr Ogino said he doesn't necessarily oppose the anti-DEI movement in the US, but that he thinks it's 'important to recognise that there are people with different viewpoints and work together within an organisation'. 'I believe we should acknowledge such diversity, recognise the differences between ourselves and others, and work together while respecting each other,' he said. Daiwa earned less than 7 per cent of its ordinary profit last fiscal year through businesses in the Americas as a whole. Japanese carmakers Nissan and Toyota rolled back some initiatives in the US in 2024 after pressure from conservative activists like Robby Starbuck. Sumitomo Mitsui Financial Group erased references to DEI from its American websites, but the Japanese company left its international websites untouched, describing the US changes as part of a global digital restructure 'after many months of planning'. A survey by the Mainichi newspaper published in March found 83 per cent of Japanese companies who responded agreed that DEI initiatives are necessary to secure talent. Bloomberg Join ST's Telegram channel and get the latest breaking news delivered to you.