MRL: 'We hear you' - All ECRL complaints will be investigated
KUALA LUMPUR: Malaysia Rail Link Sdn Bhd (MRL), the project owner of the East Coast Rail Link (ECRL), has reaffirmed its commitment to resolving concerns linked to the ongoing construction of the massive rail infrastructure.
In a statement, MRL said it remained open to feedback from affected communities, provided that complaints were channelled through proper avenues to ensure thorough investigation and fair resolution.
The company said comprehensive investigations would be conducted into each complaint lodged by residents and landowners in Batu 10, Gombak, who had reportedly been affected by construction activities.
"All feedback related to the physical construction of the ECRL will be addressed through extensive stakeholder engagement sessions.
"We aim to develop effective solutions that prioritise the well-being and interests of affected residents," the statement read.
The response follows a Harian Metro report in which Batu 10 residents voiced concerns over excessive dust arising from increased lorry movement at the construction site since late last year. They also raised fears over potential health risks should the issue persist.
MRL encouraged those impacted to lodge official complaints via the project hotline at 011-2548 7531 or email feedback@mrl.com.my.
Valued at RM50.27 billion, the ECRL is Malaysia's largest strategic infrastructure project, with operations slated to begin in January 2027.
The 665km rail line is progressing on schedule, with Phase 1 — linking Kota Baru to the Gombak Integrated Terminal — expected to be completed by December 2026. Phase 2, connecting Gombak to Port Klang, is targeted for completion by December 2027.
Once operational, the ECRL will allow passengers to travel between Gombak, Selangor and Kota Baru, Kelantan in just four hours, with trains operating at speeds of up to 160km per hour.
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4 days ago
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MRL: 'We hear you' - All ECRL complaints will be investigated
KUALA LUMPUR: Malaysia Rail Link Sdn Bhd (MRL), the project owner of the East Coast Rail Link (ECRL), has reaffirmed its commitment to resolving concerns linked to the ongoing construction of the massive rail infrastructure. In a statement, MRL said it remained open to feedback from affected communities, provided that complaints were channelled through proper avenues to ensure thorough investigation and fair resolution. The company said comprehensive investigations would be conducted into each complaint lodged by residents and landowners in Batu 10, Gombak, who had reportedly been affected by construction activities. "All feedback related to the physical construction of the ECRL will be addressed through extensive stakeholder engagement sessions. "We aim to develop effective solutions that prioritise the well-being and interests of affected residents," the statement read. The response follows a Harian Metro report in which Batu 10 residents voiced concerns over excessive dust arising from increased lorry movement at the construction site since late last year. They also raised fears over potential health risks should the issue persist. MRL encouraged those impacted to lodge official complaints via the project hotline at 011-2548 7531 or email feedback@ Valued at RM50.27 billion, the ECRL is Malaysia's largest strategic infrastructure project, with operations slated to begin in January 2027. The 665km rail line is progressing on schedule, with Phase 1 — linking Kota Baru to the Gombak Integrated Terminal — expected to be completed by December 2026. Phase 2, connecting Gombak to Port Klang, is targeted for completion by December 2027. Once operational, the ECRL will allow passengers to travel between Gombak, Selangor and Kota Baru, Kelantan in just four hours, with trains operating at speeds of up to 160km per hour.
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