Ministry discusses warranty issues & spare parts crisis with auto industry
KUWAIT CITY, April 24: Director of the Technical Department for Supervision and Pricing of Goods at the Ministry of Commerce and Industry Faisal Al-Ansari recently met with representatives of vehicle sales companies, Automobile Dealers Association, and representatives from the Al-Rai and Shuwaikh centers of the ministry.
They tackled issues affecting the automotive market and consumers, particularly the warranty being waived when engine oil is changed outside the dealership. A mechanism for addressing this issue was discussed, ensuring consumer rights and preserving companies' obligations.
A proposal was put forward that companies cover the cost of the oil and filter in the vehicle invoice to avoid the warranty being waived when the oil is changed outside the dealership. A consensus formula was also developed between all parties. They looked into the problems of technical inspection centers and emphasized the need for continuous coordination between the relevant authorities to ensure the smooth flow of technical services and control the quality of technical inspections of vehicles. On the other hand, the spare parts crisis was discussed as well, particularly for Chinese cars, which are in high demand in the local market.
A number of trade centers have complained about the unavailability of original parts, which hinders maintenance operations. In this context, plans were announced to connect with Chinese companies to establish regional offices in Kuwait to secure spare parts and facilitate aftersales services.
All those present at the meeting affirmed that these issues are being resolved in coordination with the relevant authorities, with the aim of safeguarding the interests of consumers and developing the automotive market environment in Kuwait.
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