Govt open to improving MyKad application process, says minister
PETALING JAYA : The home ministry is open to improving the national registration department's (JPN) MyKad application process after the Enforcement Agency Integrity Commission (EAIC) highlighted delays in processing applications.
Home minister Saifuddin Nasution Ismail said today he respected the EAIC's findings, and that JPN already has a service charter aimed at ensuring applications are processed in a timely manner.
'When the public who need (JPN's) services are affected by delays, it becomes the ministry's responsibility to make improvements,' Bernama quoted him as saying.
He made it clear, however, that due diligence cannot be compromised, pointing to examples where forged paperwork was used in MyKad applications.
On Wednesday, the EAIC recommended disciplinary action against several JPN officers in Sabah over a delay in processing a MyKad application, stating that their sluggish response reflected a failure to carry out their duties and poor case management.
The commission also recommended that JPN update its procedures to include clear timeframes for conducting investigations and improve its SOPs to ensure that officers are given sufficient time to effectively carry out their duties.
Set up in 2011, the EAIC is a federal statutory body tasked with investigating and conducting hearings into complaints against some 20 enforcement agencies.
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