New app feature protects your SNAP benefits from being stolen
RICHMOND, Va. (WAVY) – 10 On Your Side has heard from many viewers over the years who have had their EBT benefits stolen. The Virginia Department of Social Services (VDSS) has implemented a new feature to its ConnectEBT app to help prevent this from happening.
There is a now a lock/unlock feature on the app to protect Supplemental Nutrition Assistance Program (SNAP) benefits.
Through the official ConnectEBT app (free in Apple and Google app stores) or , users can now lock and unlock their EBT card at the grocery store. The ConnectEBT app is the only officially licensed app for Virginia SNAP EBT benefits.
The timing of this is important. At the end of last year, Congress decided to end funding to replace stolen EBT benefits. According to a , the federal government isn't covering cases after Dec 21.
Lack of federal funds means EBT scam victims won't receive replacements
The new feature on the ConnectEBT app is a great way to protect your benefits.
Locking the card involves just a few simple steps:
Step 1: Download or open the ConnectEBT app on your mobile device.
Step 2: Securely log into your account through the app and tap the 'Lock/Unlock' icon on the home screen
Step 3: Select 'Lock My Card Everywhere' and click 'OK.'
To unlock your card, log into your account in the app and select Unlock My Card on the screen, then click OK when prompted and click OK one more time to confirm. You can also call the Virginia EBT Client Customer Service Helpdesk at 866-281-2448 to speak to a representative to unlock your card.
If ever you suspect your EBT card was accessed or used without your consent, immediately change your card PIN and call the Client Customer Service Helpdesk at 866-281-2448.
VDSS recommends changing your card PIN often. It's one of the best ways to prevent card skimming. And never give your EBT card, card number, password, or PIN to anyone not authorized to use your card. Virginia EBT will NEVER ask for your EBT card number online or via text.
Learn more about protecting yourself from EBT scams at .
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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