Elderly couple stuck on 15th floor for 5 days as lifts develop snag
Lucknow: An elderly couple living on the 15th floor of a high-rise apartment near Ekana stadium were stuck in their flat for five days after both elevators of their tower stopped working.
The incident came to light after their son, Major Shivam Srivastava, who is posted in Kashmir, filed a complaint on the Chief Minister's portal seeking urgent help. Major Shivam's parents, Umashankar Srivastava (62), a retired Army personnel and Rekha Srivastava (61), a retired railway employee, live in flat number 1502. Rekha has a fractured leg and was unable to descend the stairs due to her injury and age.
"I had to visit a doctor but could not climb down as the lifts were dysfunctional.
My husband tried to get things using the stairs but was exhausted in one trip from stairs." Repeated requests to the apartment maintenance staff and the Residents Welfare Association (RWA) went ignored, she added.
Umashankar shared, "The residents of the tower were told to collect money ourselves for repair of lifts. We ran out of ration and couldn't get medicines for my wife." After three days of no response, he contacted his son, who immediately lodged the complaint.
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In his complaint to the CM, Major Shivam wrote, "I serve the nation in Kashmir, but I feel helpless seeing my elderly parents suffer due to the negligence of the builder and authorities in Lucknow. The builder, linked to a political party, and RWA members remain indifferent."
Following the complaint, a team of five Army personnel and local police reached the apartment on Thursday. Since both lifts were non-functional, the soldiers climbed 270 stairs to reach the 15th floor, carrying essential supplies for the couple.
The local SHO instructed the RWA to begin immediate repairs. One elevator was restored by Thursday night, while the other is being repaired.
Other residents also expressed frustration. Saurabh Singh, living on the 8th floor in the same tower, said the lift had been malfunctioning for over a month, and the RWA and the builder blamed each other instead of getting it fixed.
Rajesh Gupta, RWA secretary of the apartment, said the newly constructed tower lacks proper electric infrastructure and the completion certificate has not been issued yet. "The builder has not formally handed over the building, and electricity connections to individual owners have not been issued. By rules, the builder should handle maintenance for two years post-possession, but this is not happening," he said.
The builder was unavailable for comment.
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