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Skoda reaches milestone of 300 customer touchpoints in India

Skoda reaches milestone of 300 customer touchpoints in India

India Today14-07-2025
Skoda Auto India has marked a significant milestone in its 25-year journey in the country by expanding its network to 300 customer touchpoints across 172 cities. This reinforces the brand's commitment to enhancing accessibility and delivering a seamless ownership experience to its growing customer base.The expansion, particularly in Tier 2 and Tier 3 markets, reflects Skoda Auto's strategic focus on deepening its reach in India. Notably, 75% of the new touchpoints cater to these emerging markets, ensuring customers in smaller cities have easier access to sales and service facilities. Over the past nine months, the brand has entered 30 new cities, with 86% of this expansion concentrated in Tier 2 and 3 regions.advertisementAshish Gupta, Brand Director, Skoda Auto India, emphasised the importance of this growth. "Our growing network makes our product range more accessible to customers, while enabling smarter, faster service with consistent quality, across the country. With a strong emphasis on 'growing together and getting closer to customers', a large part of our expansion has been undertaken with Skoda Auto's long-term dealer partners in India, while also bringing new partners with a proven track record of customer centricity into the fold. This expansion is a step forward in strengthening Skoda Auto's legacy in India and delivering on our promise of safety, value, and a truly rewarding ownership experience," he said.
The Kylaq has been instrumental in driving koda Auto's growth in India by attracting new customers in previously untapped markets, which are now being reached through the brand's expanding network. Other products such as the Kushaq, Kodiaq, and Slavia, also contributed in driving its success in India. The brand's SUV offerings, combined with its sedan legacy, cater to diverse customer preferences.To further enhance customer satisfaction, Skoda Auto India offers complimentary Skoda Supercare maintenance packages for the first year, ensuring owners incur no routine service expenses until the end of the second year or 30,000 km, whichever comes first.Skoda Auto India continues to build on its legacy, leveraging local partnerships and a customer-first approach to solidify its position in one of the world's most dynamic automotive markets.Subscribe to Auto Today Magazine- Ends
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