Good response to CP's WhatsApp number in Nashik, but 30% messages comprise greetings
Nashik: City police's dedicated WhatsApp number, established to facilitate direct communication with the police commissioner regarding crime-related issues, has been inundated with greetings and appreciative messages.
The service, initiated by police commissioner Sandeep Karnik in Dec 2023, has received 6,654 messages till June 2, averaging approximately 400 messages each month. Nearly 30% of communications comprise daily greetings and commendations for police achievements, while 16% fall outside the city police jurisdiction.
Launched on Dec 26, 2023, the service enables residents to report concerns affecting them personally or the city's welfare.
A notable case involved a 35-year-old newcomer to Nashik who experienced stalking at her workplace in the Nashik Civil Hospital. Initially hesitant to approach authorities, she received guidance through police contacts to utilise the WhatsApp service, resulting in swift action against the perpetrator.
A dedicated team of five personnel continuously monitors incoming messages, promptly forwarding them to relevant police stations or departments.
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Each station maintains a specialised WhatsApp group of three to four staff members, overseen by senior officers including the CP, DCP, ACP, and station in-charge inspector, ensuring immediate response to citizens' concerns.
Statistical analysis reveals that of 2,242 police station-related messages, 1,990 cases were resolved, with 250 under process. Additionally, 71 of 73 women's safety cases and 234 of 241 noise pollution complaints have been addressed successfully.
CP Sandeep Karnik said, "The response to the CP WhatsApp number from the citizens is good. We have taken some very good action on the messages that we received, particularly related to women, drugs, street nuisance, etc. There may be other issues needing police intervention, which people can message on the number. We want more and more people to report things to the police for necessary action."
Senior officials emphasise that while all messages receive serious attention, residents should contact emergency services via 112 for urgent situations, as indicated in the WhatsApp service guidelines.
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