Airline passenger reduced to tears after she's berated by TSA for simple mistake

Daily Mail​

26-05-2025

A woman was left in tears after she was berated by TSA employees for accidentally checking in the wrong luggage.
Jos, a social media personality, shared a video on TikTok on Saturday, detailing the 'mean' incident at Austin International Airport.
Arriving for her flight to London, the woman, 21, checked in one of her bags and took the other to security.
Jos soon realized she had checked in the wrong bag and told a TSA agent.
The employee told her to 'go ahead and switch your bag out' then go through the priority section to get checked in for her flight.
Jos thought that was the end of her problem, but soon realized her airport nightmare had just begun.
After checking in the correct bag, she made her way to the priority line, as she was told, where another employee reprimanded her for being in the wrong line.
Trying to defend herself, Jos pointed out the agent she originally spoke with and said the woman had said she could go through priority.
'And she turns around and she goes, "No, no, I said go through normal TSA", whatever it's called,' Jos recalled.
Confused and embarrassed, Jos said several male employees started laughing and 'making fun' of her.
'I just got quiet, that is so embarrassing,' Jos said as she cried on camera.
Detailing her experience going through security, Jos said she was berated yet again after her bin full of her belongings wasn't pushed far enough to make it through the machine.
At that moment, she said a bunch of employees 'all start yelling' and laughing - including the one who she approached first.
'And the girl in the f***ing jacket starts laughing and she's like "Oh my Gosh, y'all are yelling at her so much!",' she said.
'Like, f***ing pick me a** b****. Like a f***ing female in a group of men,' she said of the female TSA agent.
'Like, I was so upset,' she said, adding that when she went to push her belongings like she was told to do, they laughed at her again.
She even recalled them telling her: 'Now you can have a fun trip,' as she cried into her hands.
'Like why are y'all being rude? I'm a sensitive person, but that was so mean.
'I felt so embarrassed. I felt so stupid. I literally felt humiliated.'
Her loyal followers quickly flocked to the comment section and validated her emotions after the alleged incident.
'Ur definitely not being dramatic, people can be so rude for no reason,' one wrote.
'I get so sensitive at airports too bc why on earth are they so cold for,' another told her.
'Why is everyone that works in airports are always a**holes. They purposely try to ruin your day,' a user said.
Others tried to explain why TSA employees tend to be short-tempered.
'As a previous airport employee, they're all a**holes because they work s****y a** hours and h8 their job they rather take it out on others to make their day better,' one said.
Someone else commented: 'Most airport staff are rude because we're going where they aren't.'
Followers also encouraged Jos to take matters into her own hands and file a report against the employees she interacted with.
Jos eventually took their advice as she detailed in a subsequent video that she filed a report against the female agent.
Sitting aboard her British Airways flight, Jos gave viewers an update on the situation.
'Ok guys, I'm not crying anymore! What did I do? I reported that b**** to the supervisor,' Jos said as she turned the camera to her boyfriend Coby, adding that he was 'p***ed' over what happened to her.
'I ended up reporting her to the supervisor, Coby reported her - we were angry,' she said.
Austin International Airport told DailyMail.com the incident does not involve them, only TSA.